Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:


Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.


If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.


Believe in yourself and go for it!


Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
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The INOU website contains a useful overview of what you need to know when you become unemployed.

The INOU works at local and national levels on issues affecting unemployed people. They support local groups through services such as training, information and analysis of government policies.

In particular, the downloadable leaflets Know Your Welfare Rights and Looking for Work their booklet Working for Work are very comprehensive and useful resources for jobseekers.

The INOU also list current job opportunities - click here
  Hint: Sustainable Energy Authority
Yes I am currently undertaking further training as I am studying a masters degree in Automation Engineering at UCC.
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