Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Denis Canty from STEPS to give some advice for people considering this job:

 

Denis Canty

Electronic Engineer

STEPS

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  Denis Canty
It is challenging. But if you adopt the right attitude straight away it can be a lot easier. I would advise anyone to be a hard worker and maintain a positive attitude. Also be organised, right down to keeping notes. You start your career in college, not after it.
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Naturalist?
Naturalist 
Not surprisingly, some aspect of the natural sciences will run through the Naturalists interests - from ecological awareness to nutrition and health. People with an interest in horticulture, land usage and farming (including fish) are Naturalists.

Some Naturalists focus on animals rather than plants, and may enjoy working with, training, caring for, or simply herding them. Other Naturalists will prefer working with the end result of nature's produce - the food produced from plants and animals. Naturalists like solving problems with solutions that show some sensitivity to the environmental impact of what they do. They like to see practical results, and prefer action to talking and discussing.
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So you want to be a Call Centre Agent?

This week's career memes pay cheeky tribute to call centre agents, those individuals who handle incoming or outgoing calls for a business, usually in a customer service capacity.

Call centre agents respond to customer queries and requests and strive to resolve their problems as efficiently as possible, all while adhering to company policy.

Call centre agents require excellent interpersonal skills to understand customers' inquiries or complaints and to effectively deal with customers who may be upset. The agents also require good knowledge of their company's telephone and computer systems in order to handle calls.

Call centre agents may not only deal with customers on the phone, but also via email, internet and instant messaging, and thus may work in telephone call centres or multimedia contact centres.

An agent's work schedule can vary, ie, they may work different shifts, so it helps if they are flexible with their time.

In Ireland, a call centre agent/customer service agent can expect to earn an average salary of €18,662-€26,971, according to PayScale.com.

To view Call Centre Manager role: click here


Article by: siliconrepublic.com