Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Bru Amerlynck from An Garda Síochána to give some advice for people considering this job:

 

Bru Amerlynck

Garda

An Garda Síochána

Read more

  Bru Amerlynck
Go to college first, travel, see the world. If you can get a qualification in any field then do.
Close

Creative?
Creative 
Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be drawn towards the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
All Courses
PLC Progression Routes
PLC Points Calculator
CAO Points Calculator
CAO Video Guide

St. Angelas College Sligo 
Waterford College of Further Education 
University of Limerick 
Career Interviews
Sector Profiles
School Subjects (LC)
College Courses
Close
Study Skills
Other
Work Experience (School)
CV & Interview Preparation

Featured Article

logo imagelogo image
Return to List



So you want to be a Call Centre Agent?

This week's career memes pay cheeky tribute to call centre agents, those individuals who handle incoming or outgoing calls for a business, usually in a customer service capacity.

Call centre agents respond to customer queries and requests and strive to resolve their problems as efficiently as possible, all while adhering to company policy.

Call centre agents require excellent interpersonal skills to understand customers' inquiries or complaints and to effectively deal with customers who may be upset. The agents also require good knowledge of their company's telephone and computer systems in order to handle calls.

Call centre agents may not only deal with customers on the phone, but also via email, internet and instant messaging, and thus may work in telephone call centres or multimedia contact centres.

An agent's work schedule can vary, ie, they may work different shifts, so it helps if they are flexible with their time.

In Ireland, a call centre agent/customer service agent can expect to earn an average salary of €18,662-€26,971, according to PayScale.com.

To view Call Centre Manager role: click here


Article by: siliconrepublic.com