Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Alan O'Neill from Bord Iascaigh Mhara to give some advice for people considering this job:


Alan O'Neill


Bord Iascaigh Mhara

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  Alan O'Neill
Some may think that you can go untrained into fishing. The best advice I would give people considering fishing as a profession is to get training. Fishing is an all encompassing career - when you need to go fishing, the rest of your life goes on hold unfortunately. It is very unpredictabe because you could be fishing non stop for three weeks and tied up for two.

The Linguistic's interests are usually focused on ideas and information exchange. They tend to like reading a lot, and enjoy discussion about what has been said. Some will want to write about their own ideas and may follow a path towards journalism, or story writing or editing. Others will develop skills in other languages, perhaps finding work as a translator or interpreter. Most Linguistic types will enjoy the opportunity to teach or instruct people in a topic they are interested in.
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So you want to be a Call Centre Agent?

This week's career memes pay cheeky tribute to call centre agents, those individuals who handle incoming or outgoing calls for a business, usually in a customer service capacity.

Call centre agents respond to customer queries and requests and strive to resolve their problems as efficiently as possible, all while adhering to company policy.

Call centre agents require excellent interpersonal skills to understand customers' inquiries or complaints and to effectively deal with customers who may be upset. The agents also require good knowledge of their company's telephone and computer systems in order to handle calls.

Call centre agents may not only deal with customers on the phone, but also via email, internet and instant messaging, and thus may work in telephone call centres or multimedia contact centres.

An agent's work schedule can vary, ie, they may work different shifts, so it helps if they are flexible with their time.

In Ireland, a call centre agent/customer service agent can expect to earn an average salary of €18,662-€26,971, according to

To view Call Centre Manager role: click here

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