Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Keith Hayes from Health Service Executive to give some advice for people considering this job:

 

Keith Hayes

Ambulance/Paramedic

Health Service Executive

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  Keith Hayes
At a minimum get your Leaving Cert, that’s required anyway. But don’t sell yourself short aim for a third level college qualification, something like a science degree. It may not have obvious benefits now but the career is changing direction so fast it could stand to you big time.

Take your time in applying I joined the service when I was 25 yrs old and looking back I think around that age is the right time. When you consider some of the calls we attend and things we may need to deal with, joining at 17 or 18 after the Leaving Cert with little or no life experiences may turn you off because it is very demanding physically, mentally and emotionally.
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Administrative?
Administrative 
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
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IT Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€45k > 150 
IT Manager / Director
Salary Range
(thousands per year)*
€45 - 150 
Related Information:
IT Manager: 45 - 90
Systems & Network Manager: 50 - 75
Head of IT: 65 - 150
Director of IT: 80 - 135
Data Source(s):
Brightwater / Morgan McKinley / CPL / Sigmar

Last Updated: May, 2014

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Shortage Indicator

EFGSN 'Addressing Future Demand For High-level ICT Skills' (November 2013)

6%
Occupational Category

ICT Specialist & Project Managers

Also included in this category:

Technical directors (computer services); data centre managers; IT managers; IT support managers; programme managers (computing); project leaders (software design)

Number Employed:

16,500

Part time workers: 4%
Aged over 55: 8%
Male / Female: 68 / 32%
Non-Nationals: 11%
With Third Level: 83%
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At a Glance... header image

Supervises and manages the running of a computer department.


The Work header image

IT managers need a very broad knowledge of different IT systems, they keep up-to-date with advances in information technology.  
 
The IT manager has to make sure that the company has all the right equipment it needs in order to be as efficient as possible. They are likely to be in charge of a budget, spending money wisely to bring the most appropriate technology into the company. They work closely with equipment suppliers, negotiating the sale and any aftersales services, such as technical support in case there are any faults with the equipment.  
 
As well as buying new systems, IT managers keep a close watch on the technology the company already has. They think about the company's needs, and identify areas where new technology could support people's work. They may ask a systems analyst to visit the company to do an in-depth study of the existing technology and come up with suggestions to improve the situation.  
 
Information technology managers work as closely with people as they do with machines. They make sure people are properly trained and supported in their use of IT; they may ask a computer trainer to visit the company to teach people how to use a specific system or software product.  
 
Managers are responsible for setting quality standards, and for making sure people complete their work within deadlines and budget limitations.  
 
They are also responsible for the accuracy and security of data within the organisation. A strict data protection law controls the use and security of information held on databases; it's up to the manager to make sure only authorised people can look at the data. Also, members of the public have the right to access information about them on a company's database, so managers may have to negotiate this access with them.  
 
IT managers must be able to cope quickly and efficiently if there are any problems with the company's computer systems. They must set up back-up systems to make sure no data is lost if there is a fault. 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Review project plans to plan and coordinate project activity.

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Manage backup, security and user help systems.

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Develop and interpret organizational goals, policies, and procedures.

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Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

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Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

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Stay abreast of advances in technology.

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Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

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Provide users with technical support for computer problems.

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Recruit, hire, train and supervise staff, or participate in staffing decisions.

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Evaluate data processing proposals to assess project feasibility and requirements.

Work Activities header image

The following is a list of the most commonly reported Work Activities in this occupation.

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Interacting With Computers:  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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Thinking Creatively:  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Analyzing Data or Information:  Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Guiding, Directing, and Motivating Subordinates:  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

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Coaching and Developing Others:  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

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Developing and Building Teams:  Encouraging and building mutual trust, respect, and cooperation among team members.


Knowledge header image

The following is a list of the five most commonly reported Knowledge areas for this occupation.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Production and Processing:  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Systems Evaluation:   Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Active Learning:   Understanding the implications of new information for both current and future problem-solving and decision-making.

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Instructing:   Teaching others how to do something.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking:   Talking to others to convey information effectively.

Personal Qualitiesheader image

To be an information technology manager, you must have a broad knowledge of computer systems and software products. Just as importantly, you must be willing to keep up-to-date with developments in IT.  
 
You will need strong communication and interpersonal skills, to negotiate with equipment suppliers and to work closely with people throughout the organisation. You must be able to explain things clearly and concisely to people who may have little knowledge of computers, and be able to ask the right questions to assess their training needs.  
 
Information technology managers need very good organisation skills to plan work, arrange meetings with other professionals (such as systems analysts or computer trainers) and set deadlines and targets.  
 
You must be able to cope well under pressure, for example, if the system develops a fault.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..   IT Support Manager - from:  iCould [UK] Video

Contactsheader image

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Organisation: Irish Computer Society
  Address: 87-89 Pembroke Road, Dublin 4
  Tel: (01) 644 7820
  Email: info@ics.ie
  Url www.ics.ie
   

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Organisation: ICT Ireland
  Address: Confederation House, 84/86, Lower Baggot St., Dublin 2
  Tel: (01) 605 1500
  Email: ictireland@ibec.ie
  Url www.ictireland.ie
   

 

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...

Investigative  Enterprising  Administrative 

...and for people who like working in the following Career Sectors:

Computers & Software

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CAO Course suggestions
If you are interested in this occupation, then the following CAO / HETAC courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 164
Applied Computing
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Arts (subject option: Computer Science)
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NUI Galway
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Dublin Business School
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UCC (NUI)
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Business Technology (Management)
Limerick IT
Common Entry to Computer, Electronic and Communications Engineering
NUI Maynooth
Communications in Creative Media
Dundalk IT
Computational Problem solving and Software Development
DCU
Computational Thinking
NUI Maynooth
Computer and Communications Engineering
DIT
Computer and Electronic Engineering
GMIT - Galway-Mayo IT
Computer and Energy Systems
GMIT - Galway-Mayo IT
Computer Applications
DCU
Computer Engineering
Letterkenny IT
Computer Engineering
IT Blanchardstown
Computer Engineering
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Computer Engineering in Mobile Systems
IT Blanchardstown
Computer Forensics & Security
Waterford IT
Computer Games Development
IT Carlow
Computer Games Development
Letterkenny IT
Computer Games Technology
Griffith College. Dublin
Computer Networks and Systems Management
Limerick IT
Computer Science
UCC (NUI)
Computer Science
DIT
Computer Science
TCD
Computer Science
UCD (NUI)
Computer Science (International)
DIT
Computer Science and Business
TCD
Computer Science and Information Technology
NUI Galway
Computer Science and Language
TCD
Computer Science and Software Engineering
NUI Maynooth
Computer Science and Software Engineering (Arts Entry)
NUI Maynooth
Computer Security and Digital Forensics
Letterkenny IT
Computer Services
Limerick IT
Computer Services Management (Thurles)
Limerick IT
Computer Systems
University of Limerick
Computer Systems Management
IT Carlow
Computing
IT Tallaght
Computing
Dublin Business School
Computing
IT Tallaght
Computing
Dundalk IT
Computing
NCI
Computing
Griffith College. Limerick
Computing
Griffith College. Dublin
Computing
Griffith College. Limerick
Computing
Limerick IT
Computing
DIT
Computing
Cork Institute of Technology
Computing
Griffith College. Dublin
Computing & Multimedia
Dorset College
Computing & Multimedia
Dorset College
Computing & Multimedia
Dorset College
Computing (Applications, Commercial Programming or Networking)
IT Carlow
Computing (incorporating 3 award options)
Dundalk IT
Computing (Information Technology)
IT Blanchardstown
Computing (Information Technology)
IT Blanchardstown
Computing (Information Technology)
IT Blanchardstown
Computing (Thurles)
Limerick IT
Computing - Games Design and Development (Thurles)
Limerick IT
Computing - Games Development
IT Sligo
Computing - Software Development
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Computing - Systems and Networking
IT Sligo
Computing for Business
Athlone IT
Computing In Applications and Support
NCI
Computing in Games Development
Dundalk IT
Computing in Information Technology
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Computing in Information Technology
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Computing Science (Games Development)
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Computing with French
Dundalk IT
Computing with Games Development
Tralee IT
Computing with Games Development
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Computing with Multimedia
Tralee IT
Computing with Multimedia
Tralee IT
Computing with Software Development
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Creative Multimedia (Clonmel)
Limerick IT
Creative Multimedia (Clonmel)
Limerick IT
Digital Animation Production (Clonmel)
Limerick IT
Digital Forensics and Cyber Security
IT Blanchardstown
Digital Media Engineering
DCU
eBusiness Management Systems
Limerick IT
Electronic and Computer Engineering
University of Limerick
Electronic and Computer Engineering
DCU
Electronic and Computing Engineering
NUI Galway
Electronic Engineering with Communications
NUI Maynooth
Electronic Engineering with Computers
NUI Maynooth
Electronic Systems Engineering
Cork Institute of Technology
Electronics
Letterkenny IT
Electronics and Communications Engineering
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Electronics and Computer Engineering
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Electronics and Computer Engineering
IT Blanchardstown
Energy Systems and Automation Engineering
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Entertainment Systems
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Games Design
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IT Management
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Management of Business Information
Limerick City College
Management of Information Systems
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Management of IT & IS - Distance Learning
DCU
Management of Technology in Business
NCI
Management Science and Information Systems Studies
TCD
Mathematical Sciences
UCC (NUI)
Mathematical Sciences
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Mathematics
TCD
Mathematics
NUI Maynooth
Mathematics and Physics
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Mobile Communications and Security
University of Limerick
Networking Technologies
DIT
Software Design & Development
Limerick IT
Software Development
Cork Institute of Technology
Software Development
IT Carlow
Software Development
IT Carlow
Software Development
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Cork Institute of Technology
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