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Course Suggestions - CAO
Courses related to this or similar occupations:
If you are interested in this occupation, then these CAO courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Oversee the daily performance of computer systems.
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Answer user inquiries regarding computer software or hardware operation to resolve problems.
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Enter commands and observe system functioning to verify correct operations and detect errors.
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
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Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
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Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
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Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
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Refer major hardware or software problems or defective products to vendors or technicians for service.
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Develop training materials and procedures, or train users in the proper use of hardware or software.
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Confer with staff, users, and management to establish requirements for new systems or modifications.
In Detail...
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Education Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.
Salary Information
Note: All salaries are in thousands of euros and refer to annual salaries.
Job Title
Help Desk Support
Salary Range*
20 - 35
Related Information:
Data Source(s):
Brightwater
Last Updated: April, 2013
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
