Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Jack McGovern from An Garda Síochána to give some advice for people considering this job:

 

Jack McGovern

Garda Trainee

An Garda Síochána

Read more

  Jack McGovern
Get a degree in any area that you are interested in. It doesn't have to be directly related to sociology or Law. Apply to become a member of the Garda Reserve Gather life experience by travelling before you join.
Close

Investigative?
Investigative 
The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with clever technology. They will often follow the latest developments in their chosen field, and prefer mentally stimulating environments.
Career Interviews
Sector Profiles
School Subjects (LC)
College Courses
Close
Study Skills
Other
Work Experience (School)
CV & Interview Preparation

Occupation Details

logo imagelogo image

Computer Systems Technician

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€20k >  
Computer Services Technician
Salary Range
(thousands per year)*
€20 -  
Related Information:
Data Source(s):
FAS

Last Updated: March, 2011

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Shortage Indicator

1%
Occupational Category

IT Operations Technicians

Also included in this category:

Database administrators; computer games testers; IT technicians; network administrators; systems administrators

Number Employed:

9,300

Part time workers: 9%
Aged over 55: 4%
Male / Female: 75 / 25%
Non-Nationals: 16%
With Third Level: 71%
Return to List
Saves this course to your Career File if you are registered.

At a Glance... header image

Installs, maintains and repairs computer systems and computer hardware.


The Work header image

When new computers arrive from suppliers, computer service technicians check that they are as ordered, then connect and test them to make sure that they are working properly. They install any specialist software which the user may need (such as computer-aided design or email programs). They may also install the equipment at the user's workstation, and perhaps provide basic instruction on how to use it.  
 
Technicians also repair and upgrade older machines.  
 
They may also work on other computer-related equipment, such as printers, scanners and digital cameras.  
 
Where computer networks are used in the organisation, technicians may be responsible for administrative tasks such as issuing passwords and performing a daily back-up, as well as dealing with any problems that crop up. If their main task involves supporting computer networks, they are likely to be given the job title network technician or network administrator.  
 
Many computer service technicians are 'on call' for part or all of their working time to support users who have problems. This might involve explaining how a particular program function works, or identifying and eradicating a computer virus. In some cases, computer service technicians may be able to talk users through their problem on the phone, but in others they may need to visit them personally.  
Where they cannot solve a particular problem, technicians may need to talk to suppliers and manufacturers' support staff to try to find a solution.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

bullet

Oversee the daily performance of computer systems.

bullet

Answer user inquiries regarding computer software or hardware operation to resolve problems.

bullet

Enter commands and observe system functioning to verify correct operations and detect errors.

bullet

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

bullet

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

bullet

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

bullet

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

bullet

Refer major hardware or software problems or defective products to vendors or technicians for service.

bullet

Develop training materials and procedures, or train users in the proper use of hardware or software.

bullet

Confer with staff, users, and management to establish requirements for new systems or modifications.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

bullet

Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

bullet

Interacting With Computers:  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

bullet

Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

bullet

Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

bullet

Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

bullet

Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

bullet

Thinking Creatively:  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

bullet

Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

bullet

Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

bullet

Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

bullet

Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

bullet

Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

bullet

English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

bullet

Telecommunications:  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

bullet

Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

bullet

Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

bullet

Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

bullet

Speaking:   Talking to others to convey information effectively.

bullet

Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

bullet

Instructing:   Teaching others how to do something.

bullet

Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

bullet

Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

bullet

Service Orientation:   Actively looking for ways to help people.

bullet

Coordination:   Adjusting actions in relation to others' actions.

bullet

Active Learning:   Understanding the implications of new information for both current and future problem-solving and decision-making.

Personal Qualitiesheader image

As a computer service technician, you will need an interest in computers and a logical, methodical approach to your work. Patience and perseverance are important. You will also need a good understanding of the hardware and software used in the organisation (though training is likely to be provided).  
 
Good communication skills are important when speaking to users or clients. Some may not be able to explain their problem clearly, so you will need to be patient, asking questions to help clarify the nature of the problem, and then suggest steps they can take to overcome it.  
 
A reasonable level of physical fitness/stamina is desirable, as computer service technicians may have to carry computers and other heavy equipment to and from storerooms and to users' offices. For some jobs, you may need a driving licence.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Computer Service and Repair Technician - from:  N.C.S. [UK]
Go..Desktop Services - from:  iCould [UK] Video

Related Occupationsheader image

Contactsheader image

bullet

Organisation: Smart Futures
  Address: Discover Science & Engineering, Wilton Park House, Wilton Place, Dublin, 2
  Tel: (01) 607 3171
  Email: Click here
  Url Click here

bullet

Organisation: ICS - The Society for Chartered IT Professionals in Ireland
  Address: 87-89 Pembroke Road, Dublin 4
  Tel: (01) 644 7820
  Email: Click here
  Url Click here

bullet

Organisation: ICT Ireland
  Address: Confederation House, 84/86, Lower Baggot St., Dublin 2
  Tel: (01) 605 1500
  Email: Click here
  Url Click here

 

Job Search


Industry Expert



Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

ICT
Electrical & Electronic Engineering

Search for Related Courses from Qualifax - the National Learners Database

Go..


Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 171
Applied Computing
Waterford IT
Applied Physics
University of Limerick
Arts - Applied Mathematics
UCC (NUI)
Arts - Computer Science
UCC (NUI)
Arts - Computer Science
Maynooth University
Arts - Information Technology
NUI Galway
Arts - Mathematical Physics
Maynooth University
Arts - Mathematics
TCD
Arts - Mathematics
UCC (NUI)
Automation Engineering
DIT
Bachelor of Science in Computing (Cavan Institute)
Cavan Institute
Business Analytics
DIT
Business and Information Technology
IT Blanchardstown
Business Computing
DIT
Business Computing
Limerick IT
Business Computing
Athlone IT
Business in Information Technology
Dublin Business School
Business Information Systems
NCI
Business Information Systems
GMIT - Galway-Mayo IT
Business Information Systems
Dublin Business School
Business Information Systems
NUI Galway
Business Information Systems
GMIT - Galway-Mayo IT
Business Information Systems
UCC (NUI)
Business Information Systems (Cloud Computing)
Dublin Business School
Business Studies (Office Information Systems)
Tralee IT
Business Technology
Limerick IT
Communications in Creative Media
Dundalk IT
Computational Problem solving and Software Development
DCU
Computational Thinking (Computer Science, Maths & Philosophy
Maynooth University
Computer and Communications Engineering
DIT
Computer and Electronic Engineering
GMIT - Galway-Mayo IT
Computer Applications
DCU
Computer Engineering
Athlone IT
Computer Engineering
IT Blanchardstown
Computer Engineering in Mobile Systems
IT Blanchardstown
Computer Forensics & Security
Waterford IT
Computer Games Development
University of Limerick
Computer Games Development
Letterkenny IT
Computer Games Development
IT Carlow
Computer Games Technology
Griffith College. Dublin
Computer Networks and Systems Management
Limerick IT
Computer Science
TCD
Computer Science
UCD (NUI)
Computer Science
UCC (NUI)
Computer Science
DIT
Computer Science (Infrastructure)
DIT
Computer Science (International)
DIT
Computer Science / Multimedia, Mobile and Web Development (through Arts)
Maynooth University
Computer Science / Multimedia, Mobile and Web Development (through Science)
Maynooth University
Computer Science and Business
TCD
Computer Science and Information Technology
NUI Galway
Computer Science and Language
TCD
Computer Security and Digital Forensics
Letterkenny IT
Computer Systems
University of Limerick
Computer Systems Management
IT Carlow
Computing
IT Sligo
Computing
Limerick IT
Computing
IT Tallaght
Computing
Cork Institute of Technology
Computing
Dundalk IT
Computing
Dundalk IT
Computing
Letterkenny IT
Computing
Griffith College. Limerick
Computing
Griffith College. Limerick
Computing
Griffith College. Dublin
Computing
Dublin Business School
Computing
IT Carlow
Computing
IT Tallaght
Computing
Griffith College. Dublin
Computing
NCI
Computing & Multimedia
Dorset College
Computing & Multimedia
Dorset College
Computing & Multimedia
Dorset College
Computing (Applications, Commercial Programming or Networking)
IT Carlow
Computing (Common Entry)
Letterkenny IT
Computing (Information Technology)
IT Blanchardstown
Computing (Information Technology)
IT Blanchardstown
Computing (Information Technology)
IT Blanchardstown
Computing (Thurles)
Limerick IT
Computing - Games Design and Development (Thurles)
Limerick IT
Computing - Games Development
IT Sligo
Computing - Software Development
IT Sligo
Computing - Systems and Networking
IT Sligo
Computing and Digital Media
GMIT - Galway-Mayo IT
Computing and Digital Media
GMIT - Galway-Mayo IT
Computing for Business
Athlone IT
Computing In Applications and Support
NCI
Computing in Games Development
Dundalk IT
Computing in Information Technology
College of Computer Training
Computing in Information Technology Support
Letterkenny IT
Computing in Information Technology Support
Tralee IT
Computing in Software Development
GMIT - Galway-Mayo IT
Computing in Software Development
GMIT - Galway-Mayo IT
Computing Science
Griffith College. Cork
Computing Science
Griffith College. Dublin
Computing Science (Cloud Computing)
Griffith College. Dublin
Computing Science (Games Development)
Griffith College. Dublin
Computing Science (Network Management)
Griffith College. Dublin
Computing Science (Software Development)
Griffith College. Dublin
Computing with Games Development
Tralee IT
Computing with Games Development
Tralee IT
Computing with Media Development
Tralee IT
Computing with Media Development
Tralee IT
Computing with Software Development
Tralee IT
Computing with Software Development
Tralee IT
Creative Computing
Dun Laoghaire IADT
Creative Digital Media
IT Blanchardstown
Creative Media Technologies
Dun Laoghaire IADT
Creative Multimedia (Clonmel)
Limerick IT
Cybercrime and IT Security
IT Carlow
Cybercrime and IT Security
IT Carlow
Data Science
DCU
Digital Animation Production (Clonmel)
Limerick IT
Digital Forensics and Cyber Security
IT Blanchardstown
Electronic and Computer Engineering
DCU
Electronic and Computer Engineering
University of Limerick
Electronic and Computing Engineering
NUI Galway
Electronic Engineering
Cork Institute of Technology
Electronic/Computer Engineering (Common Entry)
Letterkenny IT
Electronics and Communications Engineering
DIT
Electronics and Computer Engineering
Athlone IT
Electronics and Computer Engineering
IT Blanchardstown
Energy Systems and Automation Engineering
GMIT - Galway-Mayo IT
Engineering
Maynooth University
Enterprise Computing
DCU
Entertainment Systems
Waterford IT
Game Art and Design (Clonmel)
Limerick IT
Games Design
DIT
ICT Engineering: Electronics & Wireless, Networks, Computer Eng
Athlone IT
Information Systems Management
Tralee IT
Information Systems/Information Technology
DIT
Information Technology
Cork Institute of Technology
Information Technology
IT Tallaght
Information Technology
College of Computer Training
Information Technology
College of Computer Training
Information Technology
Waterford IT
Information Technology - Online Flexible Learning
DCU
Information Technology Management
IT Tallaght
Information Technology Support - Castlebar
GMIT - Galway-Mayo IT
Internet of Things
Waterford IT
Internet Systems Development
Limerick IT
Internet Systems Development
Limerick IT
IT Management
Cork Institute of Technology
Management of Information Systems
Limerick City College
Management of IT & IS - Online Flexible Learning
DCU
Management Science and Information Systems Studies
TCD
Mathematical Sciences
University of Limerick
Mathematical Sciences
UCC (NUI)
Mathematical Sciences
DIT
Mathematics
TCD
Mathematics and Physics
University of Limerick
Mobile Communications and Security
University of Limerick
Multimedia Applications Development
Waterford IT
Multimedia Web Development
Dundalk IT
Networking Technologies
DIT
Robotics and Intelligent Devices
Maynooth University
Science in Business Computing
NCI
Software Design (Game Development or Cloud Computing)
Athlone IT
Software Development
IT Carlow
Software Development
Limerick IT
Software Development
Cork Institute of Technology
Software Development
IT Carlow
Software Development (Mobile Apps and Connected Devices)
Athlone IT
Software Development and Computer Networking
Cork Institute of Technology
Software Systems Development
Waterford IT
Sustainable Building Technology
GMIT - Galway-Mayo IT
Technology Management
NCI
Theoretical Physics
TCD
Theoretical Physics and Mathematics
Maynooth University
Web Development
Cork Institute of Technology
Web Development and Creative Media
IT Sligo


Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 97


Software Development
Sligo College of Further Education
Computer Games & Interactive Entertainment Development
Ballyfermot College of Further Education
Software Development
Colaiste Stiofain Naofa CFE
Computing, Software Development & eBusiness
Plunket College
Computer Systems & Network, PC Maintenance
College of Further Education Dundrum
Computer Maintenance
Colaiste Stiofain Naofa CFE
Computer Applications & Programming
Plunket College
Computer Systems and Networks
Killester College of Further Education
Computer Science with Programming & Web Design
Kerry College of Further Education
Networks & Software Systems
Networks and Software Systems
Bray Institute of Further Education
Computer Science
Coláiste Dhúlaigh College of Further Education
Networks & Software Systems
Galway Technical Institute
Software Engineering
St. John's Central College
Software Development
Dun Laoghaire Further Education Institute
Creative Media Production (Computer Game Design) - HND
Ballyfermot College of Further Education
Business & IT
Drumshanbo College of Further Education
Accounting Technician with IT Applications
Rathmines College of Further Education
Computer Systems and Networks
Bray Institute of Further Education
Computer Systems & Networks - Advanced
Limerick College of Further Education
Computer Programming
Rathmines College of Further Education
Computer Systems Technician
Coláiste Dhúlaigh College of Further Education
Computer Systems & Programming - IT
Central Technical Institute Senior College
Secretarial & Information Technology
Mallow College of Further Education
Computer & Business Studies
Marino College of Further Education
Computer Science
Cork College of Commerce
Computer Networks & Software Systems
Crumlin College of Further Education
CISCO Certified Network Associate
Blackrock Further Education Institute
Networks & Software Systems
Templemore College of Further Education
Computer Game Design & Development
St. John's Central College
CISCO Networking
Liberties College
Networks and Software Systems - Advanced
Dun Laoghaire Further Education Institute
Computer Technician
Templemore College of Further Education
Software Development
O'Fiaich Institute
Networks and Computer Systems - Advanced Certificate
Greenhills College
Computer Training - Applied
St. John's Central College
Creative Media - Computer Games Design
Cavan Institute
Software Development
Beaufort College
Computer Games Programming
Cavan Institute
Software Development
Cavan Institute
Game Design - 3D
Bray Institute of Further Education
Software Development - Year 2
Cavan Institute
Mobile Technology
Coláiste Dhúlaigh College of Further Education
App Development & Multimedia
Cork College of Commerce
App Development for Smart Devices - FIT
Cork College of Commerce
Computer Game Design & Development - Advanced
St. John's Central College
Computer Games Design & Programming
Monaghan Institute
Computer Science & Software Engineering
St. Conleth's Community College
Computer Science - Advanced
Cork College of Commerce
Computer Systems & Networks
Whitehall College of Further Education
Games & App Development
Carlow Institute of Further Education
Professional Competence in IT
Cork College of Commerce
Software Engineering
Cork College of Commerce
Software Network Technologies
College of Further Education Dundrum
Computer Systems & Networks with CCNA
College of Further Education Dundrum
Gaming Design and Development
Mallow College of Further Education
Computer Systems and Software Technology
Ringsend College
Computer Systems & Networks - Advanced
Whitehall College of Further Education
Computer Application & Technology
Mullingar Community College
Computer Applications for the Cloud
Blackrock Further Education Institute
Computer Science
Blackrock Further Education Institute
Computer Systems & Networks
Castlebar College of Further Education
Games Development
Bray Institute of Further Education
Computer Systems & Networks
Limerick College of Further Education
Software Development
Rathmines College of Further Education
Computer Games Development
Cavan Institute
Software Design & Mobile Apps
College of Further Education Dundrum
Business IT with Web Design
Galway Community College
App & Software Development
Limerick College of Further Education
Software Development - Advanced
Limerick College of Further Education
Games Design & Development
Blackrock Further Education Institute
Software Development
Castlebar College of Further Education
Software Development
Castlebar College of Further Education
Software Development
Bray Institute of Further Education
Software Development
Bray Institute of Further Education
Software Development
O'Fiaich Institute
Computer Systems and Networks
Portlaoise College
Software Development
Templemore College of Further Education
Computer Systems and Networks
Templemore College of Further Education
Software Design & Development
Crumlin College of Further Education
Software Design & Development
Crumlin College of Further Education
Computer Systems and Networks
Drogheda Institute of Further Education
Software Development
Limerick College of Further Education
3D Game Design
Bray Institute of Further Education
Web and App Development
Listowel Community College
Software Engineering
Cork College of Commerce
Computer Networks & IT Security
Blackrock Further Education Institute
Digital Journalism - HND
Ballyfermot College of Further Education
Computer Systems and Network Maintenance
Monaghan Institute
Computer Systems and Network Maintenance - Advanced Certificate
Software Development with Games Design
Greenhills College
Networks for Small Business
Rathmines College of Further Education
IT Skills with ESOL
Blackrock Further Education Institute
Computer Applications
North Kerry College of Further Education
Computer Information Systems
Dunboyne College of Further Education
Software Development
Kerry College of Further Education
Software Development Advanced
Kerry College of Further Education