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We asked Cosmin Tudor from McDonald's to give some advice for people considering this job:

 

Cosmin Tudor

Restaurant Manager

McDonald's

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  Cosmin Tudor
You would need to to be patient, have perseverance and have good people skills.
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Social?
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The Social person's interests focus on some aspect of those people in their environment. In all cases the social person enjoys the personal contact of other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people, and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
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Occupation Details

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Train Station Worker

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

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At a Glance... header image

Railway station assistants assist passengers and undertake several platform duties which may include validating tickets, answering enquiries, moving luggage and goods and cleaning.


The Work header image

The Station worker undertakes a range of general duties in and around stations; dealing with passengers queries, assisting them with their luggage, loading and unloading trains. They are also responsible for ensuring that customers are aware of any last minute departure time changes. Station Operatives may be required to use the Public Address System.  
 
The Station worker is responsible for keeping the station premises and platforms clean and well presented. In some stations, they assist with ticket checking duties.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Examine passenger documentation to determine destinations and to assign boarding passes.

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Trace lost, delayed, or misdirected baggage for customers.

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Check baggage and cargo and direct passengers to designated locations for loading.

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Provide boarding or disembarking assistance to passengers needing special assistance.

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Confer with customers to determine their service requirements and travel preferences.

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Announce arrival and departure information, using public address systems.

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Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.

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Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.

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Maintain computerized inventories of available passenger space and provide information on space reserved or available.

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Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Handling and Moving Objects:  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Public Safety and Security:  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Transportation:  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Service Orientation:   Actively looking for ways to help people.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Speaking:   Talking to others to convey information effectively.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Time Management:   Managing one's own time and the time of others.

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Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Judgment and Decision Making:   Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Personal Qualitiesheader image

You should have an interest in providing good customer care. An approachable, confident and helpful manner is essential for this type of work. You must have a reasonably smart appearance and be willing to wear a uniform. You must be polite and friendly at all times  
 
You will need to be quite fit, as some lifting and carrying is involved.  
 
Knowledge of safe working practices is essential.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Station Staff - from:  iCould [UK] Video
Go..Train Conductor - from:  N.C.S. [UK]
Go..Train Station Staff - from:  N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

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Organisation: Iarnrod Eireann
  Address: Connolly Station, Dublin 1
  Tel: (01) 703 2499
  Email: Click here
  Url Click here

 

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Transport & Logistics
Sales, Retail & Purchasing
Clerical & Administration

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Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

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