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Ejiro O'Hare Stratton

Clinical Nurse Manager 2

Health Service Executive

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  Ejiro O'Hare Stratton

I would advise having a degree in Human Resource Management and Industrial Relations. Professional training in nursing is necessary in order to understand patient care and what standards are required to provide quality care in an acute hospital setting.

One would also have to understand the value of planning, implementing and evaluating work practices in order to get the best out of employees. The person coming into the job would need to be patient, able to negotiate and work under pressure, as well as work on their own initiative.

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They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
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Occupation Details

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Travel Agency Clerk

Job Zone

Education
Some of these occupations may require a Leaving Certificate or similar.

Related Experience
Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

Job Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Job Zone Examples
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter clerks, construction laborers, and waiters or waitresses.

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At a Glance... header image

Travel agency clerks advise customers on holiday and travel opportunities.


The Work header image

In most agencies, clerks make use of computers to check the availability of tour packages. They can make immediate bookings with tour operators, airlines, shipping companies, coach operators and car hire companies. A sound knowledge of the different types of holiday available each year is required, as you will be asked for advice by your customers.  
 
Clerks may also advise customers about passports, vaccinations, visas, insurance and extra excursions. They deal with issues relating to holiday cancellations and may arrange refunds or handle complaints. They refer serious cases to a senior manager or tour operator.  
 
Travel agency clerks are trained in foreign exchange procedures and in business travel. Foreign exchange involves buying and selling foreign currency and travellers' cheques for customers and arranging to transfer money to them while they are abroad. Clerks working in business travel usually deal directly with companies by telephone to arrange trips for executives.  
 
Work in this area would require a lot of time on the telephone and can be quite hectic.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Collect payment for transportation and accommodations from customer.

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Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

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Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

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Book transportation and hotel reservations, using computer terminal or telephone.

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Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

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Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

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Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Selling or Influencing Others:  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Geography:  Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

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Sales and Marketing:  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Transportation:  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Service Orientation:   Actively looking for ways to help people.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Persuasion:   Persuading others to change their minds or behavior.

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Negotiation:   Bringing others together and trying to reconcile differences.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Active Learning:   Understanding the implications of new information for both current and future problem-solving and decision-making.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Personal Qualitiesheader image

Good communication skills and a pleasant, friendly personality are important when dealing with the public and tour operators. Keyboard skills are useful as computers are used constantly for enquiries and bookings.


Related Occupationsheader image

Contactsheader image

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Organisation: Fáilte Ireland
  Address: Amiens Street, Dublin 1
  Tel: (01) 884 7700
  Email: Click here
  Url Click here

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Organisation: International Air Transport Association (IATA)
  Address:
  Tel:
  Email: Click here
  Url Click here

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Organisation: National Employment Rights Authority
  Address: Information Services, Government Buildings, O'Brien Road, Carlow
  Tel: (059) 917 8990 Locall: 1890 80 80 90
  Email: Click here
  Url Click here

 

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Tourism & Hospitality
Transport & Logistics
Sales, Retail & Purchasing

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Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

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Central College Limerick
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Kerry College of Further Education
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Colaiste Ide College of Further Education
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Limerick College of Further Education
Tourism with Culinary Skills
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Tourism & Event Management
Sligo College of Further Education
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Drogheda Institute of Further Education
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Selskar College
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St. Tiernan's College of Further Studies
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Waterford College of Further Education
Travel Trade Skills
Colaiste Ide College of Further Education
Tourism & Airline Studies/Business
Cavan Institute
Travel & Tourism
O'Fiaich Institute
Travel & Tourism - Advanced
Sallynoggin College of Further Education
Travel & Tourism Services
Limerick College of Further Education
International Travel & Tourism
Enniscorthy Vocational College
Tourism with Business and Heritage
Templemore College of Further Education
Hotel & Catering
Cavan Institute
Tourism & Travel
Monaghan Institute
Tourism & Travel Studies (E-Travel)
Crumlin College of Further Education
Tourism with Business
Ballyfermot College of Further Education
Tourism Travel & Airline Studies
Colaiste Ide College of Further Education
Reception & Customer Service
Cork College of Commerce
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Stillorgan College of Further Education
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Moate Business College
Tourism & Enterprise
Colaiste Ide College of Further Education
Hotel Reception Operations
Colaiste Ide College of Further Education
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Templemichael College
Tourism & Travel - Airline Studies - Cabin Crew
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CityNorth College of Further Education
Tourism and Travel
Kinsale College of Further Education
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Colaiste Ide College of Further Education
Tourism & Event Management
Monaghan Institute
Tourism & Travel with Business
Cavan Institute
Tourism & Travel Studies (Adventure & Eco-Tourism)
Crumlin College of Further Education
Accommodation & Hospitality Operations
Monaghan Institute
Tourism with Business
Moate Business College
Hotel & Catering
Listowel Community College
Tourism & eTravel Advanced
St. John's Central College
Tourism
Mallow College of Further Education
Hospitality Operations
Waterford College of Further Education
Travel & Tourism - Advanced
Limerick College of Further Education
Hotel and Catering
Kerry College of Further Education
Tourism with Business
Listowel Community College
Tourism
Mary Immaculate Lisdoonvarna
Tourism
Bunclody Vocational College
Travel & Tourism
Cork College of Commerce
Tourism
Lanesboro Community College
Event Management - Advanced Certificate
Ballsbridge College of Further Education
Office Administration with Reception Skills
Kerry College of Further Education
Hospitality Operations
Errigal College
Travel & Tourism
Greenhills College
Tourism
North Connaught College
Business & Office Information Systems - Tourism
Cavan Institute
Professional Culinary Art
Kinsale College of Further Education
Cultural & Heritage Studies
Colaiste Stiofain Naofa CFE
Hospitality Operations
Castlebar College of Further Education
Hospitality Operations
Cork College of Commerce
Accommodations Operations
Enniscorthy Vocational College
Tourism with Business
Enniscorthy Vocational College
Culinary Skills
Limerick College of Further Education
Tourism with Business
East Cork Further Education & Youthreach Centre
Tourism with Business
Carrignafoy Community College
Tourism
Clonakilty Community College
Tourism and Event Management
Ormonde College of Further Education
Culinary Arts
Drogheda Institute of Further Education
Tourism with Business
Sligo College of Further Education
Hotel and Catering
Sligo College of Further Education
Tourism with Business
Gairmscoil Mhuire - Athenry Vocational School