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Occupation Details

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Pharmacy Sales Assistant

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

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At a Glance... header image

A qualified worker capable of competently carrying out the range of tasks required in a pharmacy.


The Work header image

Pharmacy sales assistants are responsible for carrying out a range of tasks within a pharmacy. These include handling payments, communicating with and serving customers and recommending appropriate grooming and skincare products to clients.

A pharmacy assistant undertakes stock rotation and merchandising, selects and assembles stock items for delivery to customers and monitors and maintains stocks of items for sale.

Work can also include taking in prescriptions from customers to pass on to the pharmacist to dispense and finding out information to deal with their medical queries.

Pharmacy assistants must be open to working some late nights and weekends. Employment opportunities for pharmacy assistants can be found in pharmacies and health care facilities.

Work Activities

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as co-workers, customers, or patients.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Making Decisions and Solving Problems — Analysing information and evaluating results to choose the best solution and solve problems.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Tasks

  • Greet customers and help them locate merchandise.
  • Recommend appropriate grooming and skincare products to clients.
  • Accept prescriptions for filling, gathering and processing necessary information.
  • Operate cash register to process cash or credit sales.
  • Answer telephone inquiries, referring callers to pharmacist when necessary.
  • Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
  • Restock storage areas, replenishing items on shelves.
  • Maintain and clean equipment, work areas, or shelves.

Knowledge

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation — Actively looking for ways to help people.

Speaking — Talking to others to convey information effectively.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Coordination — Adjusting actions in relation to others' actions.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

 


Personal Qualitiesheader image

Good communication skills are essential in this role as you will be dealing with a range of customer queries and may also have to relay information to the pharmacist.  

It is crucial that you can read and take instruction well.

Excellent attention to detail is vital in dealing with prescriptions, medications and skincare queries.

A caring personable attitude is and good organisational skills are necessary.

An ability to be discreet is also very important.


Entry Routesheader image

Solas (Formerly FÁS) provide a Pharmacy Sales Assistant traineeship [Details].

This is a 27 week programme consisting of 17 weeks off-the-job training with FÁS and 10 weeks on-the-job training with a host employer.

The achievement of the FETAC Certificate in Pharmacy Sales at level 4 provides access to further education and training in the pharmacy sector. Candidates can progress onto the InterLink programme designed for experienced pharmacy sales assistants. Further courses include the NVQ Level 3 Dispensing Technician course and the Irish Pharmaceutical Union (IPU) Medicines Counter Assistants (MCA) course.

Last Updated: December, 2014


Related Occupationsheader image

Contactsheader image

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Organisation: Irish Pharmacy Union
  Address: Butterfield House, Butterfield Avenue, Rathfarnham, Dublin 14
  Tel: (01) 493 6401
  Email: Click here
  Url Click here

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Organisation: SOLAS
  Address: Castleforbes House, Castleforbes Road, Dublin, 1
  Tel: (01) 533 2500
  Email: Click here
  Url Click here

 

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing

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