Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Martin Dunn from Failte Ireland to give some advice for people considering this job:

 

Martin Dunn

Activities Manager

Failte Ireland

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  Martin Dunn
  • Qualities & Values - Patience, hard work, like meeting people, enjoy providing good customer service, desire to do a good job for yourself and your employer 
  • Client Skills - Qualification both education qualifications and practical ability to the job
  • Interests - to be generally interested in the field you are working in. I think that it is easy for people to look at the job and think its great and must be loads of fun because you get to go on the high ropes all the time. That is just a small part of the job and generally you are watching others having fun and playing on the activities and you only go on them to do staff training or to do safety checks. You must also be prepared for the paper work that goes along with a job where you are responsible for that safety of people and this cannot be overlooked.
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Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
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Occupation Details

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Special Investigations Unit Analyst

Job Zone

Education
Most of these occupations require qualifications at NFQ Levels 7 or 8 (Ordinary / Honours Degrees) but some do not.

Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an engineer must complete four years of college and work for several years in engineering to be considered qualified.

Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, computer programmers, teachers, chemists, environmental engineers, criminal investigators, and financial analysts.

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At a Glance... header image

Claims experts who assess insurance claims for incidence of fraud.


The Work header image

Special Investigations Unit (SIU) Analysts are claims experts who assess insurance claims for incidence of fraud. This role requires significant investigation skills, and involves the interrogation of internal and external data sources (including social media) and engagement wih external parties such as the Gardai, assessors and in some cases the legal community.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Examine claims forms and other records to determine insurance coverage.

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Investigate and assess damage to property and create or review property damage estimates.

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Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.

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Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.

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Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.

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Analyze information gathered by investigation, and report findings and recommendations.

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Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.

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Prepare report of findings of investigation.

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Refer questionable claims to investigator or claims adjuster for investigation or settlement.

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Collect evidence to support contested claims in court.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Documenting/Recording Information:  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

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Evaluating Information to Determine Compliance with Standards:  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

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Judging the Qualities of Things, Services, or People:  Assessing the value, importance, or quality of things or people.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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Law and Government:  Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

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Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking:   Talking to others to convey information effectively.

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Negotiation:   Bringing others together and trying to reconcile differences.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Judgment and Decision Making:   Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Active Learning:   Understanding the implications of new information for both current and future problem-solving and decision-making.

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Mathematics:   Using mathematics to solve problems.

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Coordination:   Adjusting actions in relation to others' actions.

Personal Qualitiesheader image

People in this role require significant investigation skills and communication skills.


Entry Routesheader image

Last Updated:


Related Occupationsheader image

Contactsheader image

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Organisation: Insurance Institute of Ireland
  Address: Insurance House, 39 Molesworth Street, Dublin 2
  Tel: (01) 677 2582
  Email: Click here
  Url Click here

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Organisation: Insurance Ireland
  Address: Insurance House, 39 Molesworth Street, Dublin 2
  Tel: (01) 676 1820
  Email: Click here
  Url Click here

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Organisation: LIA
  Address: LIA House, 183 Kimmage Road West, Dublin 12
  Tel: 01 - 709 9850
  Email: Click here
  Url Click here

 

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Banking, Insurance & Financial Services

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Higher Ed & CAO Course suggestions
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Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

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