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Courier

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At a Glance... header image

Delivers packages from a clients office or home directly to where they want it to go.


The Work header image

The Courier is responsible for the speedy and safe delivery of the items from one destination to another. When the delivery is complete the courier will either travel back to the base or use a telephone/two way radio to get details of the next delivery.  
 
Couriers may be either employed as cycle/bike couriers within urban areas, motorcycle couriers or car and van couriers operating nationwide.  
 
The number of hours worked varies. Couriers may be required to work irregular hours, including evenings and weekends. The courier usually aims to make the delivery in less time than regular mail. Due to e-mail, couriers main deliveries these days are packages instead of letters. 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.

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Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.

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Unload and sort items collected along delivery routes.

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Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.

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Plan and follow the most efficient routes for delivering goods.

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Deliver messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishments and private homes.

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Sort items to be delivered according to the delivery route.

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Obtain signatures and payments, or arrange for recipients to make payments.

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Record information, such as items received and delivered and recipients' responses to messages.

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Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Handling and Moving Objects:  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Performing General Physical Activities:  Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Analyzing Data or Information:  Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

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Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Documenting/Recording Information:  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Transportation:  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Public Safety and Security:  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Geography:  Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Time Management:   Managing one's own time and the time of others.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Service Orientation:   Actively looking for ways to help people.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

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Coordination:   Adjusting actions in relation to others' actions.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Speaking:   Talking to others to convey information effectively.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

Personal Qualitiesheader image

A good knowledge of road and safety regulations is essential. Couriers require good driving skills and the ability to concentrate for long periods. They need to be honest, reliable, punctual and able to work on their own, without direct supervision.  
 
Good physical fitness is required for loading and unloading goods. They should be able to work to a tight schedule and cope with, delays and emergencies. They should also be able to carry out minor repairs to their vehicle.  
 
Good communication skills are needed in dealing with customers. Couriers will need a good knowledge of their local area and should be able to follow maps and work out routes for driving longer distances.  
 
A clean driving licence is necessary.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Courier - from:  N.C.S. [UK]
Go..Delivery Van Driver - from:  N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

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Organisation: National Employment Rights Authority
  Address: Information Services, Government Buildings, O'Brien Road, Carlow
  Tel: (059) 917 8990 Locall: 1890 80 80 90
  Email: Click here
  Url Click here

 

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This occupation is popular with people who have the following Career Interests...


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Transport & Logistics

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