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Occupation Details

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Hotel Rooms Division Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€30k > 45 
Hotel Rooms Division Manager
Salary Range
(thousands per year)*
€30 - 45 
Related Information:
Data Source(s):
Irish Hotels Federation

Last Updated: November, 2015

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Responsible for Executive Housekeeping and Front Office in the hotel environment.


The Work header image

Reporting to the General Manager or a Deputy Manager, the Rooms Division Manager is responsible for day-to-day operations at the hotel and ensuring the comfort and safety of every guest that visits the hotel. Hiring competent staff and ensuring that they are trained to care for the guests in the way that is expected is also part of the role. 

This role requires a high degree of initiative on the part of the person holding it, as well as dedication to the company and efficiency in leading a staff team.

Duties would include working closely with executive housekeeping and the front office throughout the day to ensure that hotel guests are well cared for, as well as resolving any customer complaints that may arise.

The Rooms Division Manager also manages the 24/7 operations of the front desk, reservations, concierge, the phones and the night managers. It is the responsibility of Rooms Division Managers to spot check rooms to verify the hotels standards are being met, authorise the schedules for the entire staff, manage expenditure and budgets to ensure they are maintained, as well as assist with sales and marketing for the hotel. 

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Oversee activities directly related to making products or providing services.

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Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

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Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

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Manage staff, preparing work schedules and assigning specific duties.

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Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

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Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

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Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

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Plan and direct activities such as sales promotions, coordinating with other department heads as required.

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Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

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Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Monitoring and Controlling Resources:  Monitoring and controlling resources and overseeing the spending of money.

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Coordinating the Work and Activities of Others:  Getting members of a group to work together to accomplish tasks.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Scheduling Work and Activities:  Scheduling events, programs, and activities, as well as the work of others.

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Thinking Creatively:  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Personnel and Human Resources:  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Economics and Accounting:  Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

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Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Coordination:   Adjusting actions in relation to others' actions.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Speaking:   Talking to others to convey information effectively.

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Management of Personnel Resources:   Motivating, developing, and directing people as they work, identifying the best people for the job.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Operations Analysis:   Analyzing needs and product requirements to create a design.

Entry Routesheader image

As a receptionist or front office manager you can work in hotels and guesthouses across Ireland and around the world. The front desk is also a great step on the ladder to senior management roles such as Rooms Division Manager.

There are hundreds of courses available across Ireland to help you get started in the Tourism and Hospitality Sector. If full-time education doesn’t suit, you can also avail of some great apprenticeship programmes in the industry.

Courses in hotel front office management and hospitality management can help you get started at the front desk. Level 4, 5 & 6 courses in Hospitality Operations for example, can be found at the Further Education Institutes and ETB centres nationally.  

Level 7 & level 8 Degree Programmes in Hospitality Management e.g.DT408 are available at Institutes of Technology countrywide. 

See alsolist of hospitality courses from getalifeintourism.

Last Updated: November, 2015


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