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Deirdre Sayers

Primary School Teacher

Department of Education and Skills

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  Deirdre Sayers
Do not go into teaching solely for holidays, and definitely not if you want to be rich! You need to like children be patient, kind and be able to work with many types of people.
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Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
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Occupation Details

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Credit Controllers

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€18k > 38 
Credit Controller
Salary Range
(thousands per year)*
€18 - 38 
Related Information:
Data Source(s):
Morgan McKinley / Brightwater

Last Updated: May, 2014

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Shortage Indicator

Expansion demand for financial skills is expected to remain strong

-4%
Occupational Category

Financial Admin.Occupations

Also included in this category:

Number Employed:

54,300

Part time workers: 26%
Aged over 55: 11%
Male / Female: 23 / 77%
Non-Nationals: 11%
With Third Level: 56%
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At a Glance... header image

Responsible for ensuring a companies income is maximised and bad debtors are minimised by implementing the company’s credit control procedures.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

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Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

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Advise customers of necessary actions and strategies for debt repayment.

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Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

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Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

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Locate and monitor overdue accounts, using computers and a variety of automated systems.

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Answer customer questions regarding problems with their accounts.

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Record information about financial status of customers and status of collection efforts.

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Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

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Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Interacting With Computers:  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking:   Talking to others to convey information effectively.

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Persuasion:   Persuading others to change their minds or behavior.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Negotiation:   Bringing others together and trying to reconcile differences.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Coordination:   Adjusting actions in relation to others' actions.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Personal Qualitiesheader image

To be a credit controller you should have:

  • good spoken and written communication skills
  • an assertive but tactful manner
  • calmness under pressure
  • an organised and methodical approach
  • the ability to work to strict deadlines
  • good negotiation skills
  • the ability to explain financial matters firmly and clearly
  • good mathematical skills
  • administrative and computer skills.

Credit controllers are in general the most abused employees within any company – customers lie to them all the time, complain about them, especially when they are putting off paying an invoice, customers are aggressive, and shout and swear at them. At the same time they walk the fine line between getting paid and not causing any problems for the company they work for. These problems diminish as the company they work for is more dominant with the market or it is a multi-national.


Entry Routesheader image

Employers will expect you to have a good standard of general education, and confidence with difficult situations, numbers, and using spreadsheets and computerised accounts packages. Previous experience of office administration or customer service work is often required. 

The Irish Institute of Credit Management is the professional body for this type of work. Membership level is open to those depending on experience in the business.

Most new people entering this area of work have a mimumum of a QQI Level 5 in Business or Accountancy and many have a third level (min. Level 7) business related qualification.

Last Updated: March, 2015


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Credit Controller - from:  N.C.S. [UK]
Go..Credit Manager - from:  N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

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Organisation: Irish Institute of Credit Management
  Address: 17 Kildare Street, Dublin 2
  Tel: (01) 609 9445
  Email: Click here
  Url Click here

 

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Accountancy & Taxation
Clerical & Administration

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