Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Ivan Magee from Lidl to give some advice for people considering this job:

 

Ivan Magee

Property Manager

Lidl

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  Ivan Magee

Make sure you have a suitable outgoing personality, in that you are happy to be always in communication with people be it by phone, letter, email and site meetings.

As I stated before if you can win people over, they will often do work for you because they want to help you rather than because they have to. I think it is vital to have a level head (to be cool and collected) We can often be faced with challenges or hurdles which may at the outset seem unachieveable. However, if you stand back and break it down anything can be done.

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Investigative 
The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with clever technology. They will often follow the latest developments in their chosen field, and prefer mentally stimulating environments.
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Domestic Appliance Service Technician

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€k > 22 
Domestic Appliance Service Engineer
Salary Range
(thousands per year)*
€ - 22 
Related Information:
Data Source(s):
FAS

Last Updated: March, 2011

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Performs repairs and maintenance on electrical appliances used in the home.


The Work header image

Domestic Appliance Service Engineers make use of a variety of hand and power tools to install, service and repair a wide range of electrical and gas appliances.  
Some tasks call for reference to technical manuals. The domestic services engineer must be familiar with specifications and parts for all domestic appliances as their duties may involve working on anything from kettles to deep freezes.  
 
Workshop engineers have the facilities, tools and test equipment for complete analysis, dismantling and servicing appliances in houses, and in installing and servicing appliances in non-domestic premises such as cookers in company or school canteens or restaurants, tumble dryers in launderettes, heating in offices etc.  
 
Workshop engineers also carry out the complete renovation or updating of older appliances, for resale as second hand models. With smaller, local shops members of the public may bring portable appliances to them for service.  
 
Repairs to small appliances are usually carried out in a service workshop whereas the vast majority of larger household appliances are required by the "field Engineer" who operates on a call out basis.  
 
Customer relations and the paperwork form an important part of the engineers' workload. Work hours are variable and irregular depending on the work schedule. 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Disassemble appliances so that problems can be diagnosed and repairs can be made.

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Bill customers for repair work, and collect payment.

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Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.

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Service and repair domestic electrical and/or gas appliances such as clothes washers, refrigerators, stoves, and dryers.

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Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.

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Talk to customers or refer to work orders in order to establish the nature of appliance malfunctions.

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Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.

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Record maintenance and repair work performed on appliances.

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Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.

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Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances.

Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Quality Control Analysis:   Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

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Troubleshooting:   Determining causes of operating errors and deciding what to do about it.

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Repairing:   Repairing machines or systems using the needed tools.

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Operation Monitoring:   Watching gauges, dials, or other indicators to make sure a machine is working properly.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Equipment Maintenance:   Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

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Operation and Control:   Controlling operations of equipment or systems.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Service Orientation:   Actively looking for ways to help people.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Work Activities header image

The following is a list of the most commonly reported Work Activities in this occupation.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Handling and Moving Objects:  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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Repairing and Maintaining Mechanical Equipment:  Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

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Monitor Processes, Materials, or Surroundings:  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Repairing and Maintaining Electronic Equipment:  Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

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Controlling Machines and Processes:  Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Selling or Influencing Others:  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.


Personal Qualitiesheader image

To be a domestic appliance service engineer, you must also enjoy solving problems. You need to be able to develop strong practical skills - and you must be able to handle appliances safely. You need to be able to understand technical drawings, service manuals and circuit diagrams. A good understanding of physics is beneficial.  
 
Many domestic appliance service engineers visit customers in their homes, so it is very important that you are polite, friendly and helpful. Customer care skills are a must. You will be working on your own, so you must be able to take responsibility for diagnosing repairs and ordering parts. A driving licence is usually essential.  
 
You need to be physically fit to lift and move heavy appliances. Your colour vision may be tested.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..   Domestic Appliance Service Engineer - from:  N.C.S. [UK]


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Career Guidance

This occupation is popular with people who have the following career interests...

Realist  Investigative  Administrative 

...and for people who like working in the following Career Sectors:

Electrical & Electronic Engineering

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