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Occupation Details

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Hotel - General Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€21k > 120 
Hotel Management
Salary Range
(thousands per year)*
€21 - 120 
Related Information:
Trainee Manager Hotel: 21+
General Manager Hotel: 50-120
Deputy/Operations Manager: 40-60
Front Office Manager: 30+
Restaurant / Bar Manager: 30-45
Assistant Manager: 26-35
HR Manager: 35+
Revenue Manager: 38+
Catering Manager (Hotel) 35-50
Maintenance Manager: 35-55
Food & Beverage Manager / Director: 40-60
Events / Conference / Banqueting Manager: 30-40
Rooms Division Manager: 35-55
Sales & Marketing Manager / Director: 40-80
Digital Marketing Manager / Director: 50-70

Tourism Insight 2016 Figures: Duty Manager - Hotel manager: 25k - 100k

Data Source(s):
RecruitIreland; IHF / Fáilte Ireland / Tourism Insight (2016)

Last Updated: November, 2016

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
2%
Occupational Category

Hotel & Accommodation Managers

Also included in this category:

Hotel managers; accommodation managers

Number Employed:

6,800

Part time workers: 23%
Aged over 55: 29%
Male / Female: 41 / 59%
Non-Nationals: 28%
With Third Level: 46%
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At a Glance... header image

Responsibility for the functioning of the hotel, co-ordinating the team efforts of staff, securing additional business and controlling costs.


Videos & Interviews header image

1Total Records: 2

Liam Doyle
Hotel Manager  

Liam Doyle is the Manager of the Shelbourne Hotel in Dublin.  After his Leaving Cert. he began his studies as a Mechanical Engineer in the IT in Carlow, but quickly changed to a Training Manager Hotel Program with CERT (now Failte Ireland). He has gained great experience through working with different hotel groups and through additional training courses throughout the world.

Go to Interview  
 
Michelle Ryan
Corporate Sales Manager  

Michelle Ryan is Corporate Sales Manager with the Park Plaza Hotel in Tyrellstown.  She took a degree in Hospitality Management in Cathal Brugha Street with Failte Ireland. The degree was a 4 year programme with a work placement in the 3rd year.

Go to Interview  
 

The Work header image

Hotels and motels are big business. Wherever you go in the world, you'll probably never be very far away from one. There are country hotels, luxury hotels, city hotels, motels and travel lodges serving the needs of all kinds of people. Running a hotel is demanding and varied work.  
 
The manager of an international hotel in a large city may work differently to the manager of a small seaside hotel. But whatever kind of establishment it is, the manager will be responsible for making it successful. This means making sure that the standard of service is what the guests expect and that relevant laws and business procedures (accounting, for example) are followed.  
 
The manager of a large hotel is usually known as a general manager. A hotel manager is responsible for ensuring that the business plan is carried out effectively. In their team, they might have a restaurant manager, a domestic services manager, a front office manager, a personnel manager and even a few others reporting to them.  
 
Together they have regular management meetings, in which they discuss problems and possible solutions. The general manager checks progress on projects that other managers are doing and authorises any special actions that need to be taken. Through these meetings and by walking around the hotel, talking to guests and staff, the general manager gets a good idea of how well the hotel is doing.  
 
In a small hotel, the manager might have to take a more hands-on approach. This may involve recruiting, training and supervising staff, checking and ordering stock, getting repairs done and so on.  
 
Big national chains own many hotels and motels. In these cases, a lot of business strategy, policy and planning are done at the head office.  
 
A hotel manager is responsible for making sure that the head office business plan is carried out effectively. In an independent hotel, or one that is part of a smaller chain, the manager may have more input and authority to decide on policy and strategy matters.  
 
Managers sometimes live in the hotel, so they can be on call at all times.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

bullet

Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

bullet

Greet and register guests.

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Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

bullet

Monitor the revenue activity of the hotel or facility.

bullet

Train staff members.

bullet

Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

bullet

Coordinate front-office activities of hotels or motels, and resolve problems.

bullet

Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

bullet

Collect payments and record data pertaining to funds and expenditures.

bullet

Manage and maintain temporary or permanent lodging facilities.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

bullet

Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

bullet

Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

bullet

Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

bullet

Guiding, Directing, and Motivating Subordinates:  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

bullet

Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

bullet

Monitoring and Controlling Resources:  Monitoring and controlling resources and overseeing the spending of money.

bullet

Assisting and Caring for Others:  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

bullet

Thinking Creatively:  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

bullet

Coaching and Developing Others:  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

bullet

Staffing Organizational Units:  Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

bullet

Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

bullet

Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

bullet

English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

bullet

Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

bullet

Sales and Marketing:  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

bullet

Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

bullet

Management of Financial Resources:   Determining how money will be spent to get the work done, and accounting for these expenditures.

bullet

Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

bullet

Service Orientation:   Actively looking for ways to help people.

bullet

Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

bullet

Speaking:   Talking to others to convey information effectively.

bullet

Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

bullet

Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

bullet

Coordination:   Adjusting actions in relation to others' actions.

bullet

Management of Material Resources:   Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Personal Qualitiesheader image

In all cases Hotel Managers must exhibit organisational abilities and qualities of leadership to motivate the team of staff so that their skills are used effectively. They must also be ready to deal with customer complaints and awkward guests. A willingness to work long and unsocial hours is essential.  
 
Hotel Managers need to be confident and independent with a smart appearance and good communication and organisation skills. They have to command respect and trust in addition to having a good head for figures and understanding the various aspects of modern management techniques, such as budgeting and profit-making. Knowledge of foreign languages is also useful.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Hotel Manager - from:  N.C.S. [UK]
Go..Hotel manager - from:  GradIreland
Go..Hotel Operations Manager - from:  YouTube Video

Related Occupationsheader image

Contactsheader image

bullet

Organisation: Fáilte Ireland
  Address: Amiens Street, Dublin 1
  Tel: (01) 884 7700
  Email: Click here
  Url Click here

bullet

Organisation: Irish Hotels Federation
  Address: 13 Northbrook Road, Dublin 6
  Tel: 01 497 6459
  Email: Click here
  Url Click here

 

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Career Articles

Earn While You Learn in The Hospitality Sector
A Day in the Life of a Hotel Manager

Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Business Organisation & Business Management
Tourism & Hospitality

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Whitehall College of Further Education
Business Studies
Cavan Institute
Tourism & Travel - Airline Studies - Cabin Crew
Liberties College
Business Management - Advanced
Mullingar Community College
Business - Advanced
Mallow College of Further Education
Business Management & Information Systems - Advanced
Galway Technical Institute
Business, Secretarial & Administration Studies
St. Fanahan's College
Business with Advanced Information Technology
Drogheda Institute of Further Education
Business Studies
St. Joseph's Secondary School Ballybunion
Management - Advanced
Bray Institute of Further Education
Business Management with ECDL - Advanced
Abbeyleix Further Education Centre
Tourism & Travel with Business
Cavan Institute
Business with Marketing - Administration
North Kerry College of Further Education
Business - Advanced Certificate
Castlebar College of Further Education
Tourism & Travel Studies (Adventure & Eco-Tourism)
Crumlin College of Further Education
Business Studies with Chinese
Ballsbridge College of Further Education
Business Management - Advanced
Pearse College of Further Education
Tourism with Business
Moate Business College
Business Studies - Focus on Pre - Garda Studies
St. Joseph's Secondary School Ballybunion
Business
Mary Immaculate Lisdoonvarna
Professional Cookery
Kinsale College of Further Education
Business
Kinsale College of Further Education
Tourism & eTravel Advanced
St. John's Central College
Travel & Tourism - Advanced
Limerick College of Further Education
Business - Advanced
Rossa College
Business Studies
Columba College
Business Enterprise
Cabra Community College
Business Studies
Abbey Community College - Boyle
Business
Duiske College
Business Management
Galway Community College
Business
Roscommon Community College
Business Studies - Advanced
Cork College of Commerce
Business Studies
Business Studies
Killester College of Further Education
Business
St. Louis Community School
Health Services Supervisory Management
Cork College of Commerce
Professional Cookery
Colaiste Ide College of Further Education
Tourism with Business
Mary Immaculate Lisdoonvarna
Tourism & Hospitality
Cork College of Commerce
Professional Cookery
Cavan Institute
Tourism with Business & Marketing
Culinary Arts - Professional Cookery
Dunboyne College of Further Education
Business
Greenhills College
Business Studies
Limerick College of Further Education
Business Systems and IT
Killester College of Further Education
Tourism with Business
Greenhills College
Agri Business & Information Technology
Ardscoil Phadraig
Business Studies with Digital Marketing
Waterford College of Further Education
Business Management
Banagher College - Colaiste na Sionna
Business - Advanced
St. Conleth's Community College
Business Studies
Selskar College
Economics with Business
Limerick College of Further Education
Business - Advanced
Lough Allen College
Arts with Business Management
Blackrock Further Education Institute
Business Studies 1
Colaiste Stiofain Naofa CFE
Health Services Supervisory Management
Dun Laoghaire Further Education Institute
Healthcare - Supervisory Management Skills
Castlebar College of Further Education
Business Studies - Accounting & Finance
Cavan Institute
Business Studies 2
Colaiste Stiofain Naofa CFE
Business Studies with Computers
Collinstown Park Community College
Business Studies with Entrepreneurial Skills
Enniscorthy Vocational College
Tourism with Business
Enniscorthy Vocational College
Culinary Skills
Limerick College of Further Education
Business with Digital Marketing
Marino College of Further Education
Accountancy, Business & Taxation
Rathmines College of Further Education
Tourism with Business
Carrignafoy Community College
Start Your Own Business
Ballsbridge College of Further Education
Professional Cookery
Bray Institute of Further Education
Business Studies
Cavan Institute
Tourism and Event Management
Ormonde College of Further Education
Business & IT - Advanced
Drumshanbo College of Further Education
Health Services Supervisory Management
Kinsale College of Further Education
Business - Advanced
Kilmallock College of Further Education
Culinary Arts
Drogheda Institute of Further Education
Tourism with Business
Sligo College of Further Education
Health Services Supervisory Management Skills
Sligo College of Further Education
Business, Tourism & Public Relations
Dunboyne College of Further Education
Tourism with Business
Clarin College Athenry
Tourism, Hotel and Leisure Operations
Sallynoggin College of Further Education
Professional Cookery
Colaiste Ide College of Further Education
Professional Cookery
Kerry College of Further Education
Professional Cookery - Advanced
Kerry College of Further Education
Project Management
Kerry College of Further Education
Health Services Supervisory Management
Cavan Institute
Professional Cookery
Cavan Institute
Tourism with Business
O'Connell Centre
Business & Digital Marketing
Inchicore College of Further Education
Professional Cookery - Advanced Certificate
Dunboyne College of Further Education
Bachelor of Business Degree
Monaghan Institute
Health Services Supervisory Management Skills
Moate Business College
HR Administration
Cork College of Commerce
Salon Management
Limerick College of Further Education
Business Studies
Ballybunion College of Further Education
Business Studies
Longford College of Further Education
Tourism and Business
Longford College of Further Education
Professional Cookery Advanced
Bray Institute of Further Education
Tourism and Hospitality
Carlow Institute of Further Education
Tourism and Event Management
Monaghan Institute
Music Management & Sound 2
Colaiste Stiofain Naofa CFE
Business - Pre-University Commerce
Greenhills College
Business
Jesus & Mary Secondary School
Business Studies with Accounting
Leixlip VTOS Centre
Health Services Supervisory Management
Marino College of Further Education
Business & Computer Applications
North Kerry College of Further Education
Tourism with Business - Advanced
O'Connell Centre
Tourism & Business
Our Lady's Secondary School Belmullet
Business - Accounting
Rathmines College of Further Education
Business, Secretarial & Administration Studies - Advanced
St. Fanahan's College
Airport Business & Operations
Grange Community College