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Peter LaComber

Consulting Engineer

CRH plc

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  Peter LaComber
Skills - organisation and attention to detail Interests - all things technical Education - basic engineering foundation course (degree or similar)
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Occupation Details

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Hospitality Assistant

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€18k > 40 
Hotel Front Office Staff
Salary Range
(thousands per year)*
€18 - 40 
Related Information:
Front Office Manager: 28 - 35
Head Receptionist/Shift Leader: 22 - 28
Receptionist: 19 - 24
Concierge: 18 - 26
Reservations Coordinator: 22 - 28
Reservations Manager: 28 - 40
Data Source(s):
RecruitIreland (2014)

Last Updated: July, 2015

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
-2%
Occupational Category

Receptionists

Also included in this category:

Number Employed:

10,800

Part time workers: 45%
Aged over 55: 17%
Male / Female: 5 / 95%
Non-Nationals: 11%
With Third Level: 33%
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At a Glance... header image

Employed in a range of areas in the tourism and hospitality industry such as businesses providing food, beverages and/or accommodation.


The Work header image

Hospitality assistants are employed in all areas of the industry from customer reception, to kitchen, bar, bedrooms or dining room. 

Tasks may range from ensuring that food and beverage areas are fully stocked, and the working environment is clean and tidy, to responsiblity for serving food and beverages in a timely manner and attending to customer requests in order to ensure a great customer experience.

Those employed in this area will typically be involved in shift and weekend work, given the nature of the work.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Greet guests and seat them at tables or in waiting areas.

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Provide guests with menus.

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Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

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Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

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Answer telephone calls and respond to inquiries or transfer calls.

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Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

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Inspect dining and serving areas to ensure cleanliness and proper setup.

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Inform patrons of establishment specialties and features.

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Receive and record patrons' dining reservations.

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Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Handling and Moving Objects:  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Coordinating the Work and Activities of Others:  Getting members of a group to work together to accomplish tasks.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Sales and Marketing:  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Education and Training:  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Speaking:   Talking to others to convey information effectively.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Coordination:   Adjusting actions in relation to others' actions.

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Service Orientation:   Actively looking for ways to help people.

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Persuasion:   Persuading others to change their minds or behavior.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Time Management:   Managing one's own time and the time of others.

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Negotiation:   Bringing others together and trying to reconcile differences.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

Personal Qualitiesheader image

Applicants should be practical, adaptable and reliable. An ability to deal with pressure would be an advantage. Since the job involves dealing with the public, it is essential to have excellent communication and customer service skills. Commitment and flexibility within the workplace is a necessary quality.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Hospitality Assistant - from:  icould [UK] Video

Related Occupationsheader image

Contactsheader image

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Organisation: Fáilte Ireland
  Address: Amiens Street, Dublin 1
  Tel: (01) 884 7700
  Email: Click here
  Url Click here

 

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Industry Expert



Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Tourism & Hospitality

Search for Related Courses from Qualifax - the National Learners Database

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Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 30


Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 70


Tourism & Travel Studies Option One - Ground & Air Steward
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Tourism & eTravel
St. John's Central College
Tourism & Travel Industry Studies
Waterford College of Further Education
Tourism, Travel & Airline Studies
Sallynoggin College of Further Education
Travel & Tourism
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Reception
Grennan College
Tourism & Travel - Travel Agency Studies
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Travel & Tourism
Carlow Institute of Further Education
Tourism
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Travel & Tourism
Stillorgan College of Further Education
Reception. Tourism. & Business Studies
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Travel & Tourism Management - HND
Inchicore College of Further Education
Tourism with Business
Central College Limerick
Tourism with Business
Marino College of Further Education
Tourism Reception & Event Management
Bray Institute of Further Education
Travel & Tourism
Cork College of Commerce
Business Tourism & Event Management - Advanced
Bray Institute of Further Education
Travel & Tourism
Colaiste Ide College of Further Education
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Kerry College of Further Education
Reception - Office Administration
Limerick College of Further Education
Tourism & Event Management
Sligo College of Further Education
Tourism with Business
Drogheda Institute of Further Education
Receptionist & Administration
Selskar College
Office Administration - ECDL & Receptionist
Muine Bheag Vocational School
Office Administration with Reception Skills
St. Tiernan's College of Further Studies
Receptionist Administration
Whitehall College of Further Education
Front Office Skills & Tourism
Waterford College of Further Education
Travel Trade Skills
Colaiste Ide College of Further Education
Tourism & Airline Studies/Business
Cavan Institute
Travel & Tourism
O'Fiaich Institute
Travel & Tourism - Advanced
Sallynoggin College of Further Education
Travel & Tourism Services
Limerick College of Further Education
International Travel & Tourism
Enniscorthy Vocational College
Tourism with Business and Heritage
Templemore College of Further Education
Tourism & Travel
Monaghan Institute
Tourism & Travel Studies (E-Travel)
Crumlin College of Further Education
Tourism with Business
Ballyfermot College of Further Education
Tourism Travel & Airline Studies
Colaiste Ide College of Further Education
Reception & Customer Service
Cork College of Commerce
Tourism with Business
Moate Business College
Tourism & Enterprise
Colaiste Ide College of Further Education
Hotel Reception Operations
Colaiste Ide College of Further Education
Tourism & Travel - Airline Studies - Cabin Crew
Liberties College
Tourism and Travel
Kinsale College of Further Education
Tourism & Incentive Travel Management
Colaiste Ide College of Further Education
Tourism & Event Management
Monaghan Institute
Tourism & Travel with Business
Cavan Institute
Tourism & Travel Studies (Adventure & Eco-Tourism)
Crumlin College of Further Education
Tourism with Business
Moate Business College
Tourism & eTravel Advanced
St. John's Central College
Tourism
Mallow College of Further Education
Travel & Tourism - Advanced
Limerick College of Further Education
Tourism with Business
Listowel Community College
Tourism
Mary Immaculate Lisdoonvarna
Tourism
Bunclody Vocational College
Travel & Tourism
Cork College of Commerce
Tourism
Lanesboro Community College
Office Administration with Reception Skills
Kerry College of Further Education
Travel & Tourism
Greenhills College
Tourism
North Connaught College
Business & Office Information Systems - Tourism
Cavan Institute
Tourism with Business
Enniscorthy Vocational College
Tourism with Business
East Cork Further Education & Youthreach Centre
Tourism with Business
Carrignafoy Community College
Tourism
Clonakilty Community College
Tourism and Event Management
Ormonde College of Further Education
Tourism with Business
Sligo College of Further Education
Tourism with Business
Gairmscoil Mhuire - Athenry Vocational School
Hospitality Operations
Colaiste Ide College of Further Education
Tourism with Business
O'Connell Centre