Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Catherine Day from EU Careers to give some advice for people considering this job:

 

Catherine Day

Secretary General

EU Careers

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  Catherine Day
I would advise them to give it a go - it doesn’t mean you have to work there long term. You must know how to speak a language other than your mother tongue reasonably well, as a good proficiency is essential. It’s also important to know and understand the cultural diversity that makes up the European Union.

Our internships are a great chance to come for a short period to determine where your interests lie and taste the experiences. Starting out your career path with the EU gives you a really good foundation of insider knowledge of how the EU works and is so useful professionally, even if you don’t plan on working there forever.

It is also important for young Irish people to consider moving to countries that are not English speaking and working for the EU would be very useful to your long term career.
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Naturalist 
Not surprisingly, some aspect of the natural sciences will run through the Naturalists interests - from ecological awareness to nutrition and health. People with an interest in horticulture, land usage and farming (including fish) are Naturalists.

Some Naturalists focus on animals rather than plants, and may enjoy working with, training, caring for, or simply herding them. Other Naturalists will prefer working with the end result of nature's produce - the food produced from plants and animals. Naturalists like solving problems with solutions that show some sensitivity to the environmental impact of what they do. They like to see practical results, and prefer action to talking and discussing.
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Occupation Details

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Hospitality Management

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

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At a Glance... header image

Supervise and control the running of hotels or Leisure/Hospitality company and ensures that customers are satisfied.


Videos & Interviews header image

1Total Records: 2

Michelle Ryan
Corporate Sales Manager  

Michelle Ryan is Corporate Sales Manager with the Park Plaza Hotel in Tyrellstown.  She took a degree in Hospitality Management in Cathal Brugha Street with Failte Ireland. The degree was a 4 year programme with a work placement in the 3rd year.

Go to Interview  
 
Liam Doyle
Hotel Manager  

Liam Doyle is the Manager of the Shelbourne Hotel in Dublin.  After his Leaving Cert. he began his studies as a Mechanical Engineer in the IT in Carlow, but quickly changed to a Training Manager Hotel Program with CERT (now Failte Ireland). He has gained great experience through working with different hotel groups and through additional training courses throughout the world.

Go to Interview  
 

Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

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Greet and register guests.

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Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

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Monitor the revenue activity of the hotel or facility.

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Train staff members.

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Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

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Coordinate front-office activities of hotels or motels, and resolve problems.

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Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

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Collect payments and record data pertaining to funds and expenditures.

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Manage and maintain temporary or permanent lodging facilities.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Guiding, Directing, and Motivating Subordinates:  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Monitoring and Controlling Resources:  Monitoring and controlling resources and overseeing the spending of money.

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Assisting and Caring for Others:  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Thinking Creatively:  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

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Coaching and Developing Others:  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

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Staffing Organizational Units:  Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Sales and Marketing:  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Management of Financial Resources:   Determining how money will be spent to get the work done, and accounting for these expenditures.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Service Orientation:   Actively looking for ways to help people.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Speaking:   Talking to others to convey information effectively.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Coordination:   Adjusting actions in relation to others' actions.

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Management of Material Resources:   Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Front of House Manager - from:  iCould [UK] Video
Go..Operations Manager - from:  icould [UK] Video
Go..Operations Manager - from:  icould [UK] Video

Related Occupationsheader image

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Earn While You Learn in The Hospitality Sector

Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Business Organisation & Business Management
Tourism & Hospitality

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Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 36
Bar Management
Cork Institute of Technology
Bar Studies (Management and Entrepreneurship)
DIT
Business (Psychology)
Dublin Business School
Business (Sport and Recreation)
Athlone IT
Business in Retail Management
Dublin Business School
Business Psychology
Athlone IT
Business Studies
Independent Colleges
Business Studies (HRM)
Griffith College. Dublin
Business Studies (Human Resource Management)
Dublin Business School
Business Studies with Travel and Tourism Management
Limerick IT
Business, Economic and Social Studies
TCD
Commerce in International Hotel Management (Shannon)
NUI Galway
Economics and Sociology
University of Limerick
Education, Business Studies and Religious Studies
Mary Immaculate College
Education, Irish and Business Studies
Mary Immaculate College
Event Management
American College
Event Management
DIT
Event Management
Dundalk IT
Hospitality and Tourism (at Killybegs)
Letterkenny IT
Hotel Front Office Management
Limerick IT
Human Resource Management
GMIT - Galway-Mayo IT
Human Resource Management
Limerick City College
Human Resource Management
IT Carlow
Human Resource Management
Limerick City College
Human Resource Management
DIT
Human Resource Management
NCI
International Relations
DCU
Marketing, Innovation and Technology (MINT)
DCU
Recreation and Leisure (incl Business Skills)
IT Sligo
Recreation and Leisure Management
Cork Institute of Technology
Recreation and Sports Management
Waterford IT
Retail and Services Management
DIT
Retail Management
Waterford IT
Sports and Exercise Management
UCD (NUI)
Sports Management
UCD (NUI)
Sports Strength and Conditioning (Thurles)
Limerick IT


Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 78


Tourism & Travel Studies Option One - Ground & Air Steward
Crumlin College of Further Education
Tourism & eTravel
St. John's Central College
Tourism & Travel Industry Studies
Waterford College of Further Education
Tourism, Travel & Airline Studies
Sallynoggin College of Further Education
Travel & Tourism
Ballyfermot College of Further Education
Tourism & Travel - Travel Agency Studies
Liberties College
Travel & Tourism
Carlow Institute of Further Education
Tourism
Inchicore College of Further Education
Travel & Tourism
Stillorgan College of Further Education
Reception. Tourism. & Business Studies
Ballyfermot College of Further Education
Travel & Tourism Management - HND
Inchicore College of Further Education
Tourism with Business
Central College Limerick
Tourism with Business
Marino College of Further Education
Tourism Reception & Event Management
Bray Institute of Further Education
Travel & Tourism
Cork College of Commerce
Business Tourism & Event Management - Advanced
Bray Institute of Further Education
Travel & Tourism
Colaiste Ide College of Further Education
Tourism with Business
Kerry College of Further Education
Office Administration
Tullow Community School
Tourism & Event Management
Sligo College of Further Education
Tourism with Business
Drogheda Institute of Further Education
Office Administration with Reception Skills
St. Tiernan's College of Further Studies
Front Office Skills & Tourism
Waterford College of Further Education
Travel Trade Skills
Colaiste Ide College of Further Education
Tourism & Airline Studies/Business
Cavan Institute
Travel & Tourism
O'Fiaich Institute
Travel & Tourism - Advanced
Sallynoggin College of Further Education
Personnel - Human Resources Studies
Limerick College of Further Education
Travel & Tourism Services
Limerick College of Further Education
International Travel & Tourism
Enniscorthy Vocational College
Tourism with Business and Heritage
Templemore College of Further Education
Tourism & Travel
Monaghan Institute
Tourism & Travel Studies (E-Travel)
Crumlin College of Further Education
Tourism with Business
Ballyfermot College of Further Education
Tourism Travel & Airline Studies
Colaiste Ide College of Further Education
Tourism with Business
Moate Business College
Tourism & Enterprise
Colaiste Ide College of Further Education
Hotel Reception Operations
Colaiste Ide College of Further Education
Tourism & Travel - Airline Studies - Cabin Crew
Liberties College
Tourism and Travel
Kinsale College of Further Education
Tourism & Incentive Travel Management
Colaiste Ide College of Further Education
Tourism & Event Management
Monaghan Institute
Tourism & Travel with Business
Cavan Institute
Tourism & Travel Studies (Adventure & Eco-Tourism)
Crumlin College of Further Education
Leisure Facility Supervisory Management
Central College Limerick
Tourism with Business
Moate Business College
Tourism & eTravel Advanced
St. John's Central College
Tourism
Mallow College of Further Education
Travel & Tourism - Advanced
Limerick College of Further Education
Health Services Supervisory Management
Cork College of Commerce
Tourism with Business
Listowel Community College
Tourism
Mary Immaculate Lisdoonvarna
Tourism
Bunclody Vocational College
Travel & Tourism
Cork College of Commerce
Tourism
Lanesboro Community College
Travel & Tourism
Greenhills College
Tourism
North Connaught College
Supervisory Management Skills
Nenagh College
Tourism with Business
Enniscorthy Vocational College
Leisure Facility Supervisory Management
Limerick College of Further Education
New Pathways Training Course
St. John's Central College
Tourism with Business
East Cork Further Education & Youthreach Centre
Tourism with Business
Carrignafoy Community College
Tourism
Clonakilty Community College
Tourism and Event Management
Ormonde College of Further Education
Social Media and Digital Marketing
College of Further Education Dundrum
Tourism with Business
Sligo College of Further Education
Business, Tourism & Public Relations
Dunboyne College of Further Education
Tourism with Business
Gairmscoil Mhuire - Athenry Vocational School
Tourism, Hotel and Leisure Operations
Sallynoggin College of Further Education
Contact Centre Operations
Cork College of Commerce
Hospitality Operations
Colaiste Ide College of Further Education
Reception and Frontline Office Management
Cavan Institute
General Studies - University Access Programme
Ennis Community College
Sales and Client Relationship Management
Rathmines College of Further Education
Tourism with Business
O'Connell Centre
Healthcare Supervisory Management
Inchicore College of Further Education
Health Services Supervisory Management Skills
Moate Business College