Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Claire Hanrahan from CRH plc to give some advice for people considering this job:


Claire Hanrahan


CRH plc

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  Claire Hanrahan

The candidate needs to have a desire to travel. That is the most important. Travel is a vital part of the role of Internal Auditor at CRH. Your travel percentage ranges between 40% - 70% per year. They do try to keep it at a minimum but with a high staff turnover, you could be placed on additional audits that are short staffed.

You need to get on with all the people you work with also as you're away with these people for 4 nights a week for 4 weeks. You need to be friendly and outgoing and easy to get along with as it can get stressful on jobs so the last thing you want is someone who has attitude problems or can't communicate properly! Those 2 aspects are the most important for me.


Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
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Occupation Details

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Hotel Porter

Job Zone

Some of these occupations may require a Leaving Certificate or similar.

Related Experience
Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

Job Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Job Zone Examples
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter clerks, construction laborers, and waiters or waitresses.

€18k > 26 
Hotel Concierge / Porter
Salary Range
(thousands per year)*
€18 - 26 
Related Information:
Concierge: 18 - 26
Data Source(s):
RecruitIreland (2014)

Last Updated: July, 2015

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Attends to the luggage of guests and tries to help them with their queries.

The Work header image

Hotel Porters assist hotel guests with their luggage, and advise them of the facilities available within the hotel. Porters deal with messages and enquiries, deliver post, newspapers and snacks to guests, operate lifts, act as door attendants and call taxis.  
Hotel Porters perform a number of housekeeping duties such as; moving furniture, large quantities of china, and glassware, cleaning public areas, and unloading stores. They may also be involved in setting up conference rooms for meetings. Hotel Porters are also responsible for hanging the national flag.  
In unionised hotels, Porters provide a variety of information services for guests. This includes booking - theatre tickets, airline tickets and coach tours. Porters who are involved in these duties would not be responsible for maintenance or housekeeping duties. Those who are on duty overnight may have responsibility for security in the hotel. They also may operate the night bar or a mini-bar behind the reception desk.  
In larger hotels, there are likely to be several Porters and jobs may be specialised i.e. Luggage Porter, and Hall Porter, whereas in smaller hotels one Porter may have to deal with a number of these duties.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation


Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.


Greet incoming guests and escort them to their rooms.


Receive and mark baggage by completing and attaching claim checks.


Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.


Assist physically challenged travelers and other guests with special needs.


Transport guests about premises and local areas, or arrange for transportation.


Maintain clean lobbies or entrance areas for travelers or guests.


Deliver messages and room service orders, and run errands for guests.


Act as part of the security team at transportation terminals, hotels, or similar establishments.


Explain the operation of room features such as locks, ventilation systems, and televisions.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.


Handling and Moving Objects:  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.


Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.


Performing General Physical Activities:  Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.


Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


Assisting and Caring for Others:  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.


Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.


Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Judging the Qualities of Things, Services, or People:  Assessing the value, importance, or quality of things or people.


Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.


Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Public Safety and Security:  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.


Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


Transportation:  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.


Service Orientation:   Actively looking for ways to help people.


Coordination:   Adjusting actions in relation to others' actions.


Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.


Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.


Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.


Speaking:   Talking to others to convey information effectively.


Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.


Judgment and Decision Making:   Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Personal Qualitiesheader image

Certain personal qualities are required including, a polite manner, honesty, reliability, efficiency and a smart appearance. Good communications skills are essential, as it is a job for people who enjoy meeting and helping others.  
Good physical fitness and stamina is also important as the job involves standing, walking and carrying luggage and other heavy loads.

Entry Routesheader image

Porters are employed in large and small hotels, throughout the country and overseas. Applications should be made directly to hotels seeking employment.  
Training is provided on-the-job, working alongside an experienced staff member for a period of time. Employers may organise an Induction Programme for new employees, outlining the hotel's safety and evacuation procedures and any specific company policies they have.  
A driving licence is useful. Some hotels have a courtesy minibus that porters may be asked to drive from time to time.  
Failte Ireland run courses in hospitality which could further your career.

Last Updated: November, 2015

Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Baggage Porters - from:  YouTube Video
Go..Hotel Porter - from:  N.C.S. [UK]

Related Occupationsheader image

Contactsheader image


Organisation: Fáilte Ireland
  Address: Amiens Street, Dublin 1
  Tel: (01) 884 7700
  Email: Click here
  Url Click here


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Career Guidance

This occupation is popular with people who have the following Career Interests...

...and for people who like working in the following Career Sectors:

Clerical & Administration
Tourism & Hospitality

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