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Joseph Conboy

Associate Director

Irish Tax Institute

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  Joseph Conboy
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Occupation Details

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Insurance Claims Handler

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€20k > 130 
Insurance Claims Staff
Salary Range
(thousands per year)*
€20 - 130 
Related Information:
Claims Handler/Admin: 20 - 55
Claims Manager: 45 - 130
Data Source(s):
Brightwater / Morgan McKinley / Sigmar

Last Updated: July, 2015

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Investigates insurance claims, assessing liability and making final settlements.


The Work header image

A Claims Handler investigates insurance claims to assess their extent and validity and to determine a fair payout to the insurance consumer, while keeping an eye out for the possibility of fraudulent claims.

The Claims Handler liaises with various parties – assessors, Gardaí, garages, other insurance companies – to achieve a quick and fair outcome for the customer.

Insurance provides a service to customers who wish to be protected from loss caused by events such as fire, theft, accident or illness. The customer pays a regular premium and receives a written policy that sets out the conditions under which an insurance company pays compensation.  
 
Claims are submitted as a result of personal accident, loss of goods in transit, theft, loss of profits, fire, flood and storm damage. Large scale disasters such as floods generate a huge number of claims, all requiring prompt attention. Some insurance firms and loss adjusters specialise in a particular type of insurance such as aviation, motor or marine.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Review insurance policy to determine coverage.

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Prepare insurance claim forms or related documents and review them for completeness.

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Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

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Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

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Post or attach information to claim file.

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Pay small claims.

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Transmit claims for payment or further investigation.

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Contact insured or other involved persons to obtain missing information.

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Calculate amount of claim.

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Apply insurance rating systems.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Evaluating Information to Determine Compliance with Standards:  Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Documenting/Recording Information:  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Speaking:   Talking to others to convey information effectively.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Service Orientation:   Actively looking for ways to help people.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Mathematics:   Using mathematics to solve problems.

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Judgment and Decision Making:   Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Personal Qualitiesheader image

To be a Claims Handler you need to be thorough and methodical. Communication and interpersonal skills are essential as the role requires giving advice, interviewing claimants and negotiating appropriate settlements.

Integrity and trustworthiness are necessary to win the confidence of claimants. When interviewing claimants who are upset, shocked or distressed you must show tact, sympathy and patience.  
 
You need to possess an enquiring mind, common sense, iniative and the ability to adapt to different situations.

Organisational skills and time management are also desirable.


Entry Routesheader image

Career progression in this job role is from Trainee Claims Handler, to Claims Team Leader, Claims Manager, and Claims Director.

Insurance claims handlers may study for the professional examinations of the Chartered Insurance Institute or the Chartered Institute of Loss Adjusters in their own time while working.  

Degree courses in insurance studies available throughout Ireland and some business studies degree courses offer options in insurance.  

For those who wish to progress into management roles, it is usually necessary to pass the Associateship examination of the Chartered Insurance Institute (CII). The CII also offers training leading to an Insurance Foundation Certificate and a Diploma of Insurance Practice. The representative body for the CII in Ireland is The Insurance Institute of Ireland which also offers additional Irish law and practice focussed programs alongside the Associateship.

Last Updated: January, 2015


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Insurance Claims Clerk - from:  YouTube Video
Go..Insurance Claims Manager - from:  N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

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Organisation: Insurance Institute of Ireland
  Address: Insurance House, 39 Molesworth Street, Dublin 2
  Tel: (01) 677 2582
  Email: Click here
  Url Click here

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Organisation: Insurance Ireland
  Address: Insurance House, 39 Molesworth Street, Dublin 2
  Tel: (01) 676 1820
  Email: Click here
  Url Click here

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Organisation: LIA
  Address: LIA House, 183 Kimmage Road West, Dublin 12
  Tel: 01 - 709 9850
  Email: Click here
  Url Click here

 

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Banking, Insurance & Financial Services

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