Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Claire Hanrahan from CRH plc to give some advice for people considering this job:

 

Claire Hanrahan

Auditor

CRH plc

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  Claire Hanrahan

The candidate needs to have a desire to travel. That is the most important. Travel is a vital part of the role of Internal Auditor at CRH. Your travel percentage ranges between 40% - 70% per year. They do try to keep it at a minimum but with a high staff turnover, you could be placed on additional audits that are short staffed.

You need to get on with all the people you work with also as you're away with these people for 4 nights a week for 4 weeks. You need to be friendly and outgoing and easy to get along with as it can get stressful on jobs so the last thing you want is someone who has attitude problems or can't communicate properly! Those 2 aspects are the most important for me.

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Occupation Details

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Technical Sales Representative - Telecoms

Job Zone

Education
Most of these occupations require qualifications at NFQ Levels 7 or 8 (Ordinary / Honours Degrees) but some do not.

Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an engineer must complete four years of college and work for several years in engineering to be considered qualified.

Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, computer programmers, teachers, chemists, environmental engineers, criminal investigators, and financial analysts.

Shortage Indicator

EGFSN Report (July2014) reports demand for sales skills for the following sales areas: technical sales in the areas of ICT, healthcare, medical devices and pharmaceuticals.

The National Skills Bulletin 2015 reports a continuing shortage of skills in Technical sales, Multilingual customer support, online sales and marketing.

-1%
Occupational Category

Business Sales Executives

Also included in this category:

Sales agents; sales consultants; sales executives; technical representatives

Number Employed:

21,800

Part time workers: 11%
Aged over 55: 15%
Male / Female: 74 / 26%
Non-Nationals: 13%
With Third Level: 46%
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At a Glance... header image

Technical experts who advise on the sale of high-tech equipment to clients.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

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Answer customers' questions about products, prices, availability, or credit terms.

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Quote prices, credit terms, or other bid specifications.

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Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

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Negotiate prices or terms of sales or service agreements.

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Maintain customer records, using automated systems.

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Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

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Prepare sales contracts for orders obtained, and submit orders for processing.

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Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.

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Collaborate with colleagues to exchange information, such as selling strategies or marketing information.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Selling or Influencing Others:  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Sales and Marketing:  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Production and Processing:  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Persuasion:   Persuading others to change their minds or behavior.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Speaking:   Talking to others to convey information effectively.

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Negotiation:   Bringing others together and trying to reconcile differences.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Active Learning:   Understanding the implications of new information for both current and future problem-solving and decision-making.

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Instructing:   Teaching others how to do something.

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Judgment and Decision Making:   Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

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Go..Technical sales - from:  GradIreland
Go..Technical sales engineer - from:  GradIreland

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Computers & ICT
Sales, Retail & Purchasing

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Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 11