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Paul Shortt

Industrial Relations Officer

Civil and Public Service Jobs

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  Paul Shortt
My current role requires a lot of self-motivation as it is largely autonomous, while colleagues are always on hand to give advice and counsel, the decisions as to how to progress cases or deal with problems are ultimately my call.

The job requires someone who is able to work under pressure, is comfortable with public speaking, is confident, assertive and decisive. These are all skills that can be learned with experience, involvement with organisations in school or university that involve managing workload, organising information and debating would all be useful in developing such skill sets.

Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be drawn towards the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
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Occupation Details

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Technical Sales Representative - Telecoms

Job Zone

Most of these occupations require qualifications at NFQ Levels 7 or 8 (Ordinary / Honours Degrees) but some do not.

Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an engineer must complete four years of college and work for several years in engineering to be considered qualified.

Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, computer programmers, teachers, chemists, environmental engineers, criminal investigators, and financial analysts.

Shortage Indicator

EGFSN Report (July2014) reports demand for sales skills for the following sales areas: technical sales in the areas of ICT, healthcare, medical devices and pharmaceuticals.

The National Skills Bulletin 2015 reports a continuing shortage of skills in Technical sales, Multilingual customer support, online sales and marketing.

Occupational Category

Business Sales Executives

Also included in this category:

Sales agents; sales consultants; sales executives; technical representatives

Number Employed:


Part time workers: 11%
Aged over 55: 15%
Male / Female: 74 / 26%
Non-Nationals: 13%
With Third Level: 46%
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At a Glance... header image

Technical experts who advise on the sale of high-tech equipment to clients.

Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation


Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.


Answer customers' questions about products, prices, availability, or credit terms.


Quote prices, credit terms, or other bid specifications.


Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.


Negotiate prices or terms of sales or service agreements.


Maintain customer records, using automated systems.


Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.


Prepare sales contracts for orders obtained, and submit orders for processing.


Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.


Collaborate with colleagues to exchange information, such as selling strategies or marketing information.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.


Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


Selling or Influencing Others:  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.


Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.


Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.


Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.


Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.


Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.


Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.


Sales and Marketing:  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.


Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Production and Processing:  Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.


Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


Persuasion:   Persuading others to change their minds or behavior.


Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.


Speaking:   Talking to others to convey information effectively.


Negotiation:   Bringing others together and trying to reconcile differences.


Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.


Active Learning:   Understanding the implications of new information for both current and future problem-solving and decision-making.


Instructing:   Teaching others how to do something.


Judgment and Decision Making:   Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

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Go..Technical sales - from:  GradIreland
Go..Technical sales engineer - from:  GradIreland

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Career Guidance

This occupation is popular with people who have the following Career Interests...

...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing

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Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 11