Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Richard Storey from McDonald's to give some advice for people considering this job:

 

Richard Storey

Shift Manager

McDonald's

Read more

  Richard Storey

The initial couple of days can be tough as you are in training and it can make people rethink about working here, but I would have to say persevere, as there are rewards at the end of the tunnel.

McDonald's put their people first and never leave them doing the same job all the time. To work in McDonald's you requires patience, a good personality with a willingness to learn something new everyday.

Showing an interest in other peoples interests would help as you have to work as a team so interpersonal skills are ESSENTIAL!!

Close

Creative?
Creative 
Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be drawn towards the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
Career Interviews
Sector Profiles
School Subjects (LC)
College Courses
Close
Study Skills
Other
Work Experience (School)
CV & Interview Preparation

Occupation Details

logo imagelogo image

Technical Service Agent

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€18k > 40 
Technical Support - Call Centre
Salary Range
(thousands per year)*
€18 - 40 
Related Information:
Data Source(s):
Morgan McKinley / Sigmar

Last Updated: April, 2015

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Return to List
Saves this course to your Career File if you are registered.

At a Glance... header image

Provides technical support and training to customers who purchase products with technical features.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

bullet

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

bullet

Check to ensure that appropriate changes were made to resolve customers' problems.

bullet

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

bullet

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

bullet

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

bullet

Refer unresolved customer grievances to designated departments for further investigation.

bullet

Determine charges for services requested, collect deposits or payments, or arrange for billing.

bullet

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

bullet

Solicit sales of new or additional services or products.

bullet

Order tests that could determine the causes of product malfunctions.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

bullet

Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

bullet

Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

bullet

Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

bullet

Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

bullet

Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

bullet

Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

bullet

Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

bullet

Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

bullet

Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

bullet

Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

bullet

Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

bullet

English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

bullet

Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

bullet

Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

bullet

Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

bullet

Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

bullet

Speaking:   Talking to others to convey information effectively.

bullet

Service Orientation:   Actively looking for ways to help people.

bullet

Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

bullet

Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

bullet

Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

bullet

Persuasion:   Persuading others to change their minds or behavior.

bullet

Coordination:   Adjusting actions in relation to others' actions.

bullet

Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

bullet

Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Technical Services & Environmental Manager - from:  icould [UK] Video
Go..Technical support - from:  GradIreland

Related Occupationsheader image

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Electrical & Electronic Engineering
Mechanical Engineering & Manufacturing
Sales, Retail & Purchasing

Search for Related Courses from Qualifax - the National Learners Database

Go..


Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 80
Aero Engineering
IT Carlow
Aeronautical Engineering
University of Limerick
Aircraft Maintenance and Airworthiness Engineering
University of Limerick
Aircraft Systems
IT Carlow
Automation Engineering
DIT
Automobile Technology
Limerick IT
Automotive Management and Technology
DIT
Automotive Technology and Management
Cork Institute of Technology
Aviation Technology
DIT
Building Services Engineering
Cork Institute of Technology
Cadet Training - Engineering Branch Cadet
National Maritime College of Ire
Common Entry into Engineering (Undenominated Entry)
DCU
Computer Engineering
Athlone IT
Computer Engineering
IT Blanchardstown
Computing (Information Technology)
IT Blanchardstown
Computing Technologies (Common Entry)
University of Limerick
Electrical and Control Engineering
DIT
Electrical and Electronic Engineering
NUI Galway
Electrical Engineering
Waterford IT
Electrical Engineering
Cork Institute of Technology
Electrical Services & Energy Management
DIT
Electrical Services Engineering
DIT
Electrical Systems
Limerick IT
Electronic and Computer Engineering
IT Sligo
Electronic and Computer Engineering
DCU
Electronic and Computer Engineering
University of Limerick
Electronic and Computer Engineering
IT Sligo
Electronic and Computing Engineering
NUI Galway
Electronic Engineering
Waterford IT
Electronic Engineering
IT Tallaght
Electronic Engineering
IT Tallaght
Electronic Engineering
IT Carlow
Electronic Engineering
Cork Institute of Technology
Electronic Engineering
Cork Institute of Technology
Electronic Engineering
Waterford IT
Electronic Engineering
Limerick IT
Electronic Engineering
IT Tallaght
Electronic Systems
IT Carlow
Electronic/Computer Engineering (Common Entry)
Letterkenny IT
Electronics and Communications Engineering
DIT
Electronics and Computer Engineering
Athlone IT
Energy and Environmental Engineering
IT Tallaght
Energy Engineering
GMIT - Galway-Mayo IT
Energy Engineering
GMIT - Galway-Mayo IT
Energy Systems and Automation Engineering
GMIT - Galway-Mayo IT
Energy Systems Engineering
IT Tallaght
Energy Systems Engineering
NUI Galway
Engineering
UCC (NUI)
Engineering
Dundalk IT
Engineering
UCD (NUI)
Engineering
Maynooth University
Engineering
TCD
Engineering (Electrical & Electronic Engineering)
UCC (NUI)
Engineering (Energy Engineering)
UCC (NUI)
Engineering (General Entry)
DIT
Engineering (General Entry)
DIT
Engineering (Undenominated)
NUI Galway
Engineering - Common Entry
IT Blanchardstown
Engineering - Electrical and Electronic Systems
Dundalk IT
Engineering in Computer Engineering
IT Blanchardstown
Engineering in Manufacturing and Mechatronics Engineering
Tralee IT
Engineering Informatics
Athlone IT
Engineering Systems Maintenance
DIT
Industrial Automation and Robotic Systems
Limerick IT
Industrial Electrical Engineering
Limerick IT
Instrument Engineering
Cork Institute of Technology
Mechatronic Engineering
IT Blanchardstown
Mechatronic Engineering
IT Blanchardstown
Mechatronic Engineering
DCU
Mechatronics
IT Sligo
Mechatronics
Athlone IT
Mechatronics
IT Sligo
Music and Instrument Technology
Athlone IT
Networking Technologies
DIT
Precision Engineering
Limerick IT
Precision Engineering and Design
IT Sligo
Product Design
DIT
Renewable and Electrical Energy Systems
Limerick IT
Robotics and Intelligent Devices
Maynooth University
Transport Operations and Technology
DIT


Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 73


Electronic Engineering
St. Kevin's College Crumlin
Security Systems Technology
Dun Laoghaire Further Education Institute
Electronic Technology
Galway Technical Institute
Motor Vehicle Maintenance
Plunket College
Mechanical Engineering
Colaiste Stiofain Naofa CFE
Electronic Technology
Waterford College of Further Education
Mechanical Engineering
St. Kevin's College Crumlin
Computer Systems and Networks
Killester College of Further Education
Engineering - Preliminary
Coláiste Dhúlaigh College of Further Education
Engineering Technology - Motor Technology
Tralee Community College
Engineering Studies
O'Fiaich Institute
Networks and Software Systems
Bray Institute of Further Education
Network Technologies
Collinstown Park Community College
Sound Engineering
Bray Institute of Further Education
Electronic Technology for Media
Colaiste Ide College of Further Education
Security Systems Technology
Galway Technical Institute
Motor Technology
Kylemore College
Motor Technology
Galway Community College
Motor Vehi­cle Tech­nol­ogy & Light Engineering
Drogheda Institute of Further Education
Engineering Technology
Greenhills College
Security Systems - Installation & Maintenance
Killester College of Further Education
Motorcycle & Small Engine Maintenance
St. John's Central College
Electronic Technology
Dun Laoghaire Further Education Institute
Motor Maintenance & Light Engineering
St. John's Central College
Construction Technology
Central Technical Institute Senior College
Electronic Technology - Robotics
Cavan Institute
Security Systems Technology
Drogheda Institute of Further Education
Sound Production
Mallow College of Further Education
Sound Engineering & Music Technology
Waterford College of Further Education
Engineering Technology
Sligo College of Further Education
Computer Technician
Templemore College of Further Education
Engineering Technology
Colaiste Mhuire Johnstown
Engineering Technology
Monaghan Institute
Engineering Technology
Cavan Institute
Telecommunications - Advanced
Cavan Institute
Engineering Technology Workshop Processes
Colaiste Chiarain Croom
Motor Technology
Westport College of Further Education
Engineering Technology
St. Paul's Community College
Sound Engineering
Dunboyne College of Further Education
Motor Vehicle Maintenance
Cavan Institute
Engineering Technology
Templemichael College
Engineering Technology
Carlow Institute of Further Education
Engineering Technology
Enniscorthy Vocational College
Electronic Technology - Advanced
Dun Laoghaire Further Education Institute
Automotive Technology
Carlow Institute of Further Education
Engineering - Maintenance Skills Technology for Engineering
Galway Community College
Engineering Technology
Our Lady's Secondary School Belmullet
Engineering for Renewable Technology
Tralee Community College
Security Systems Technology & Alarm Installation
Cavan Institute
Engineering Technology
Central Technical Institute Senior College
Engineering Technology
North Kerry College of Further Education
Engineering Technology
Mallow College of Further Education
Engineering Technology
Moyne College
Engineering Technology
Kerry College of Further Education
Engineering Technology
Wexford Vocational College
Mechanical Engineering
St. John's Central College
Motor Technology
Templemichael College
Motor Technology
Tralee Community College
Engineering Technology with Electronics
Tralee Community College
Engineering Technology - East Limerick Campus
Limerick College of Further Education
Engineering Technology
Carrignafoy Community College
Engineering Technology
Colaiste Chomain
Engineering - Technology
Coláiste Dhúlaigh College of Further Education
Engineering Technology
Portlaoise College
Engineering Technology
Deansrath Community College
Engineering Technology with Renewal Energies
Nenagh College
Engineering / Motor Technology
Archbishop McHale College - Tuam Voc School
Engineering Technology
Limerick College of Further Education
Construction Technology: Renewable Energies & Engineering
Galway Technical Institute
Motor Vehicle Technology
Monaghan Institute
Computer Systems and Network Maintenance
Monaghan Institute
Computer Systems and Network Maintenance - Advanced Certificate
Mechatronic Engineering
Kerry College of Further Education