Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Keith Hayes from Health Service Executive to give some advice for people considering this job:

 

Keith Hayes

Ambulance/Paramedic

Health Service Executive

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  Keith Hayes
At a minimum get your Leaving Cert, that’s required anyway. But don’t sell yourself short aim for a third level college qualification, something like a science degree. It may not have obvious benefits now but the career is changing direction so fast it could stand to you big time.

Take your time in applying I joined the service when I was 25 yrs old and looking back I think around that age is the right time. When you consider some of the calls we attend and things we may need to deal with, joining at 17 or 18 after the Leaving Cert with little or no life experiences may turn you off because it is very demanding physically, mentally and emotionally.
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They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
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Airline Cabin Crew

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€20k >  
Airline Hostess/Steward
Salary Range
(thousands per year)*
€20 -  
Related Information:
Data Source(s):
FAS

Last Updated: May, 2013

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Looks after the care, comfort and safety of airline passengers. They demonstrate safety procedures, prepare food, serve meals and drinks, as well as sell goods during the flight.


The Work header image

The duties of the Air Hostess/Steward are aimed at the safety, comfort, and well-being of the passenger. The Air Hostess/Steward welcomes the passengers on board the aircraft and ensures that they are comfortably seated. They need to communicate with the terminal to ensure that all expected passengers have boarded the flight. They provide health, safety and emergency information to the passengers before take off.   
  
The air hostess/steward also makes sales of goods such as souvenirs, perfume and cosmetics from an in flight catalogue. Most major international currencies are accepts and you need to make calculations to determine the value of the cash you receive. Detailed hand written records are kept of sales on each flight.   
  
In handling food and drinks, Air Hostess/Steward need to be aware of food hygiene procedures and safety in dealing with ovens and hot food, particularly in a moving vehicles and during times of turbulence.   
  
Depending on the type of flight, the Air Hostess/Steward may serve meals, light refreshments and drinks, etc. The duties also include dealing with passenger enquiries and complaints.   
  
Air Hostesses/Stewards are the main link between the Airline and its passengers. They are responsible for passengers continuing to use their service. They are the Airline's image. Airlines put a lot of emphasis on a smart appearance and you can expect to wear the Airline's uniform, which may include specified shoes and accessories.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.

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Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.

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Administer first aid to passengers in distress.

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Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.

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Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.

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Prepare passengers and aircraft for landing, following procedures.

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Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.

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Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.

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Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.

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Announce flight delays and descent preparations.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Handling and Moving Objects:  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Assisting and Caring for Others:  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Monitor Processes, Materials, or Surroundings:  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Coordinating the Work and Activities of Others:  Getting members of a group to work together to accomplish tasks.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Public Safety and Security:  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Transportation:  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Psychology:  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Service Orientation:   Actively looking for ways to help people.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Speaking:   Talking to others to convey information effectively.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Coordination:   Adjusting actions in relation to others' actions.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Judgment and Decision Making:   Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Personal Qualitiesheader image

Personal qualifications include a good appearance and deportment, a confident friendly personality, a genuine interest in and ability to deal with people, and a capacity for hard work.   
  
There may be restrictions in relation to maximum height and build. Good health, hearing and eyesight are important.   
  
You need to be patient and mannerly and have a good sense of humour. You need to be able to keep a clear and calm head in emergency situations. A second international language would be an advantage.   
  
You need to have good numeracy skills to perform currency calculations and give the correct change as well as having clear handwriting for writing reports and keeping records.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Air Cabin Crew - from:  N.C.S. [UK]
Go..Air cabin crew - from:  GradIreland
Go..Airline Cabin Crew - from:  YouTube Video
Go..Cabin Crew - from:  Aer Lingus [Video]
Go..Flight Attendant - from:  YouTube Video


Contactsheader image

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Organisation: Aer Lingus
  Address: Head Office, Dublin Airport
  Tel: (01) 886 2222
  Email: Click here
  Url Click here

 

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Transport & Logistics
Tourism & Hospitality

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