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Occupation Details

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Travel Courier/Resort Representative

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€16k >  
Courier/Resort Representative
Salary Range
(thousands per year)*
€16 -  
Related Information:
Data Source(s):
FAS

Last Updated: March, 2011

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Provides advice and assistance to holidaymakers on package and tour holidays.


The Work header image

Resort representatives (reps) look after tourists on behalf of a travel company. They may be based at a holiday resort abroad or in a resort or hotel in Ireland. If they are based abroad, they will need to be fluent in speaking the local language.  
Reps have a very busy schedule, which changes from day to day. They escort their clients from a point of arrival, ensure that their accommodation is satisfactory, explain the assets of the resort to them and make themselves available to answer any questions and deal with any problems.  
 
If there are any problems, such as illness or lost luggage, the reps will try to sort them out. It is important that reps have good relationships with hotel and travel staff. Reps also organise, promote and sell excursions, and sometimes accompany tourists on these.  

Couriers work for a tour operator during coach tour holidays. They join a coach tour holiday at the start of the tour and welcome travellers onto the coach. They check tickets and seating (and passports if travelling abroad) and explain the travel arrangements. Couriers might also work on a ship.  
 
Once the tour is under way, they provide a commentary on places of interest and what to see and do. They must acquire knowledge of the history and culture of several towns and countries to do this.  
 
Couriers work closely with the driver to arrange rest stops along the route, and liaise with hotel staff to organise meals and accommodation.  
 
You may need to stay away for long periods of time and work can be very pressurised at times. You may need to wear a uniform.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Describe tour points of interest to group members, and respond to questions.

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Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries.

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Conduct educational activities for school children.

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Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.

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Provide directions and other pertinent information to visitors.

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Greet and register visitors, and issue any required identification badges or safety devices.

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Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.

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Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.

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Select travel routes and sites to be visited based on knowledge of specific areas.

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Drive motor vehicles to transport visitors to establishments and tour site locations.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Thinking Creatively:  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

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Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Scheduling Work and Activities:  Scheduling events, programs, and activities, as well as the work of others.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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History and Archeology:  Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

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Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Education and Training:  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Service Orientation:   Actively looking for ways to help people.

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Speaking:   Talking to others to convey information effectively.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Coordination:   Adjusting actions in relation to others' actions.

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Learning Strategies:   Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Instructing:   Teaching others how to do something.

Personal Qualitiesheader image

You will need good organisational ability, a flair for public relations and the ability to cope with the stressful nature of the work. You should have a good sense of humour, enthusiasm and stamina to cope with long working hours. Maturity, an outgoing personality, common sense and good communication skills are important.  
 
The ability to converse in at least one foreign language is usually required, and applicants' conversational ability may be tested.


Related Occupationsheader image

Contactsheader image

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Organisation: Fáilte Ireland
  Address: Amiens Street, Dublin 1
  Tel: (01) 884 7700
  Email: Click here
  Url Click here

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Organisation: Dublin Tourism
  Address: Tourism Centre, Suffolk Street, Dublin 2
  Tel: (01) 605 7700
  Email: Click here
  Url Click here

 

Job Search


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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Tourism & Hospitality

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