Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Lynsey Gargan from STEPS to give some advice for people considering this job:

 

Lynsey Gargan

Manufacturing Engineer

STEPS

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  Lynsey Gargan
With regard to education I say don't worry if you think you have the wrong subjects in school. I certainly didn't have the subjects you would typically expect.

There are a number of courses that cater to different backgrounds. The most important thing is to do your research. Go to open days, talk to the colleges and generally just find out what exactly you would be getting in to.

Don't just take for granted you know what a certain course or career is all about. Think about what you like to do, and not just necessarily in school, if you find yourself being curious about how things work or how thing are made, it's a good indication that you could like something like engineering.

One of the best things about engineering is that it really can be your passport to the world. There are great travel opportunities within the industry and chances to be involved in the next big thing.

Practically every man-made product around you came from a manufacturing plant, it's a huge industry with a lot of different avenues to take. Innovation is a really big part of what engineers do. The desire to be creative and improve production and processes is an important attribute for a manufacturing engineer.
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The Social person's interests focus on some aspect of those people in their environment. In all cases the social person enjoys the personal contact of other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people, and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
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Occupation Details

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Receptionist - Hotel

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€19k > 28 
Receptionist - Hotel
Salary Range
(thousands per year)*
€19 - 28 
Related Information:
Head Receptionist/Shift Leader: 22 - 28
Receptionist: 19 - 24
Data Source(s):
RecruitIreland (2014)

Last Updated: July, 2015

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Checks guests in and out of a hotel, makes dinner and activity reservations, arranges transport and often gives guests advice on local activities and amenities.


The Work header image

Hotel receptionists welcome guests as they enter the hotel, checking them in and out, issuing keys and directing them to their rooms. They may accept room reservations made on the telephone, by fax or email. Receptionists may confirm bookings in writing, often using a computer or word processor to type letters. They keep accurate records of which guests have arrived at or left the hotel.  
 
Hotel receptionists may also provide guests with information about local attractions and places of interest. They provide some additional services for the convenience of guests, such as ordering newspapers or taxis.  
 
To prepare a customer's account, receptionists must put together the cost of additional items such as drinks, telephone calls and newspapers, and include them in the final bill. Some receptionists may also deal with foreign currency exchange.  
 
Receptionists reflect the public image of the hotel; it is very important that they make guests feel welcome, answer their queries and promote the facilities of the hotel.  
 
Other tasks include general clerical work, word processing, operating the switchboard and fax machine. Hotel receptionists liaise with other departments of the hotel such as housekeeping staff to determine when a room is available for use and with porters to give assistance to guests.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Greet, register, and assign rooms to guests of hotels or motels.

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Verify customers' credit, and establish how the customer will pay for the accommodation.

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Contact housekeeping or maintenance staff when guests report problems.

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Make and confirm reservations.

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Issue room keys and escort instructions to bellhops.

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Keep records of room availability and guests' accounts, manually or using computers.

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Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

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Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

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Compute bills, collect payments, and make change for guests.

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Record guest comments or complaints, referring customers to managers as necessary.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Assisting and Caring for Others:  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Interacting With Computers:  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Service Orientation:   Actively looking for ways to help people.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Coordination:   Adjusting actions in relation to others' actions.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Persuasion:   Persuading others to change their minds or behavior.

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Instructing:   Teaching others how to do something.

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Time Management:   Managing one's own time and the time of others.

Personal Qualitiesheader image

Clear speech, a polite manner and a high standard of personal appearance are important qualities in a receptionist. You must be calm and well organised, even when working under pressure.  
 
The receptionist is usually the first person to receive a customer complaint, so you must have excellent customer service skills, tact, and know when to refer a case to the manager.  
 
Administrative work requires accuracy and attention to detail. Receptionists must be familiar with handling cash, credit cards, cheques and foreign currency. The reception office may also deal with correspondence, so you may have to use secretarial and typing skills. The ability to speak a foreign language can be useful.  
 
You should be able to operate standard office equipment, such as computers, photocopiers and fax machines.


Entry Routesheader image

As a receptionist or front office manager you can work in hotels and guesthouses across Ireland and around the world. The front desk is also a great step on the ladder to senior management roles such as Rooms Division Manager.

There are hundreds of courses available across Ireland to help you get started in the Tourism and Hospitality Sector. If full-time education doesn’t suit, you can also avail of some great apprenticeship programmes in the industry.

Courses in hotel front office management and hospitality management can help you get started at the front desk. Level 4, 5 & 6 courses in Hospitality Operations for example, can be found at the Further Education Institutes and ETB centres nationally.  

Level 7 & level 8 Degree Programmes in Hospitality Management e.g.DT408 are available at Institutes of Technology countrywide. 

See alsolist of hospitality courses from getalifeintourism.

Last Updated: November, 2015


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Hotel Receptionist - from:  N.C.S. [UK]
Go..Reception Manager - from:  icould [UK] Video

Related Occupationsheader image

Contactsheader image

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Organisation: Fáilte Ireland
  Address: Amiens Street, Dublin 1
  Tel: (01) 884 7700
  Email: Click here
  Url Click here

 

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Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 39
Bar and Restaurant Supervision
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Cork Institute of Technology
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Business in Tourism with Event Management
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Business Studies In International Hotel Management (Shannon)
NUI Galway
Commerce in International Hotel Management (Shannon)
NUI Galway
Cookery - Professional Cookery - National Traineeship
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Culinary Entrepreneurship
DIT
Event Management with Public Relations
GMIT - Galway-Mayo IT
Hospitality Management
DIT
Hospitality Management
Dundalk IT
Hospitality Management
Waterford IT
Hospitality Management
Griffith College. Limerick
Hospitality Management
Cork Institute of Technology
Hospitality Management
American College
Hospitality Studies
Dundalk IT
Hospitality Studies
Limerick IT
Hospitality Studies
Waterford IT
Hotel and Catering Management
GMIT - Galway-Mayo IT
Hotel and Catering Management
GMIT - Galway-Mayo IT
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GMIT - Galway-Mayo IT
Hotel and Leisure Management
Athlone IT
International Hospitality & Tourism Operations
IT Tallaght
International Hospitality and Tourism Management
IT Tallaght
International Hospitality and Tourism Management
IT Tallaght
International Hospitality Management
DIT
International Tourism Management
GMIT - Galway-Mayo IT
International Tourism Management
GMIT - Galway-Mayo IT
Restaurant Management
Athlone IT
Tourism
Waterford IT
Tourism
Cork Institute of Technology
Tourism
Cork Institute of Technology
Tourism Management
DIT
Tourism Marketing
Waterford IT
Tourism Marketing
DIT
Travel & Tourism Management
Tralee IT
Travel and Tourism Management
Tralee IT
Travel, Tourism & Hospitality Management
Limerick City College
Travel, Tourism & Hospitality Management
Limerick City College


Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 92


Event Management
Ballsbridge College of Further Education
Tourism & Travel Studies Option One - Ground & Air Steward
Crumlin College of Further Education
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Central College Limerick
Tourism & eTravel
St. John's Central College
Tourism & Travel Industry Studies
Waterford College of Further Education
Tourism, Travel & Airline Studies
Sallynoggin College of Further Education
Travel & Tourism
Ballyfermot College of Further Education
Reception
Grennan College
Tourism & Travel - Travel Agency Studies
Liberties College
Travel & Tourism
Carlow Institute of Further Education
Tourism
Inchicore College of Further Education
Travel & Tourism
Stillorgan College of Further Education
Reception. Tourism. & Business Studies
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Colaiste Stiofain Naofa CFE
Travel & Tourism Management - HND
Inchicore College of Further Education
Tourism with Business
Central College Limerick
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Tourism Reception & Event Management
Bray Institute of Further Education
Travel & Tourism
Cork College of Commerce
International Airline Studies
Cork College of Commerce
Business Tourism & Event Management - Advanced
Bray Institute of Further Education
Travel & Tourism
Colaiste Ide College of Further Education
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Kerry College of Further Education
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Colaiste Ide College of Further Education
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Limerick College of Further Education
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Travel Trade Skills
Colaiste Ide College of Further Education
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Cavan Institute
Travel & Tourism
O'Fiaich Institute
Travel & Tourism - Advanced
Sallynoggin College of Further Education
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Limerick College of Further Education
International Travel & Tourism
Enniscorthy Vocational College
Tourism with Business and Heritage
Templemore College of Further Education
Hotel & Catering
Cavan Institute
Tourism & Travel
Monaghan Institute
Tourism & Travel Studies (E-Travel)
Crumlin College of Further Education
Tourism with Business
Ballyfermot College of Further Education
Tourism Travel & Airline Studies
Colaiste Ide College of Further Education
Reception & Customer Service
Cork College of Commerce
Event Management
Stillorgan College of Further Education
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Moate Business College
Tourism & Enterprise
Colaiste Ide College of Further Education
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Colaiste Ide College of Further Education
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Templemichael College
Tourism & Travel - Airline Studies - Cabin Crew
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Tourism and Travel
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Colaiste Ide College of Further Education
Tourism & Event Management
Monaghan Institute
Tourism & Travel with Business
Cavan Institute
Tourism & Travel Studies (Adventure & Eco-Tourism)
Crumlin College of Further Education
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Monaghan Institute
Tourism with Business
Moate Business College
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Listowel Community College
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St. John's Central College
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Mallow College of Further Education
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Waterford College of Further Education
Travel & Tourism - Advanced
Limerick College of Further Education
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Kerry College of Further Education
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Listowel Community College
Tourism
Mary Immaculate Lisdoonvarna
Tourism
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Cork College of Commerce
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Lanesboro Community College
Event Management - Advanced Certificate
Ballsbridge College of Further Education
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Kerry College of Further Education
Hospitality Operations
Errigal College
Travel & Tourism
Greenhills College
Tourism
North Connaught College
Business & Office Information Systems - Tourism
Cavan Institute
Professional Culinary Art
Kinsale College of Further Education
Cultural & Heritage Studies
Colaiste Stiofain Naofa CFE
Hospitality Operations
Castlebar College of Further Education
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Cork College of Commerce
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Enniscorthy Vocational College
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Enniscorthy Vocational College
Culinary Skills
Limerick College of Further Education
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East Cork Further Education & Youthreach Centre
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Carrignafoy Community College
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Clonakilty Community College
Tourism and Event Management
Ormonde College of Further Education
Culinary Arts
Drogheda Institute of Further Education
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Sligo College of Further Education
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Sligo College of Further Education
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Gairmscoil Mhuire - Athenry Vocational School