Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:

 

Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.

 

If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.

 

Believe in yourself and go for it!

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Occupation Details

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Export Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

Shortage Indicator

The National Skills Bulletin 2016 reports a shortage of Global and industrial managers and engineers (10 years’ experience): mostly for export-manufacturing sectors.

-4%
Occupational Category

Managers & Directors in Transport & Logistics

Also included in this category:

Transport managers; fleet managers; logistics managers; storage managers; warehouse managers

Number Employed:

6,900

Part time workers: 10%
Aged over 55: 17%
Male / Female: 84 / 16%
Non-Nationals: 10%
With Third Level: 43%
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At a Glance... header image

Works with a company helping to pursue new, international markets for their products. The work involves identifying potential clients, establishing contacts and bridging a language or culture gap to establish a trading partnership.


The Work header image

Export sales managers are responsible for managing the sale of products or services to overseas customers. They combine the results of market research with their knowledge of consumer tastes and the cultural and political background of the countries they are responsible for, in order to decide what to sell and how to sell it. The Export Sales Manager plans sales campaigns suitable for the country they are wishing to sell in.  
 
Export sales managers negotiate with customers (often in a foreign language) to try to make a sale. They may have to decide whether the product can be altered to meet the client's requirements or whether special discounts can be offered. This is usually done after consultation with product managers, factories and suppliers. Legal and ethical constraints on international trading also have to be considered. They may travel overseas to meet potential customers or they may bring them over their base in Ireland.  
 
Export sales managers provide quotations and may also be responsible for drawing up tender documents and agreeing the final contract. They process orders and check that the distribution is running smoothly and that everything is on schedule. When the product has finally been delivered, they may have to deal with any complaints or queries that occur.  
 
Other duties involve producing marketing plans, budgets and sales reports for discussion by company management. They may also organise sales briefings and conferences and visit international trade fairs.

 


Personal Qualitiesheader image

You'll need good organisational skills and the ability to work to deadlines. Language skills and a knowledge of economics, business and accounting are useful. The ability to use and understand computers is increasingly important.  
 
Good communication skills are vital. As so much business is conducted over the telephone, you must have a clear speaking voice. You must be able to explain complex issues to clients in a clear and simple way. You also need to have high self confidence and good persuasive and negotiating skills.


Related Occupationsheader image

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing

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Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 3


Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

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