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Nicole Feighery

Customer Care Manager

Insurance

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  Nicole Feighery
I would offer 3 pieces of advice:

- Have a open mind and embrace change in order to grow
- Believe in yourself and your team - anything is possible!
- Be a problem solver, any problem big or small has a solution if you commit to finding one.
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Occupation Details

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Health Educator/Promotion Officer

Job Zone

Education
Most of these occupations require qualifications at NFQ Levels 7 or 8 (Ordinary / Honours Degrees) but some do not.

Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an engineer must complete four years of college and work for several years in engineering to be considered qualified.

Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, computer programmers, teachers, chemists, environmental engineers, criminal investigators, and financial analysts.

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At a Glance... header image

Also known as Health Promotion Officer. Encourages and helps people to live a healthy lifestyle and value their well-being.


The Work header image

Health education/health promotion officers (both titles are used and cover similar duties) try to improve health of people, communities and populations and prevent people becoming ill. They do this by increasing people's awareness of health issues, such as the importance of exercise and the dangers of smoking. This should help the public to improve their health.  
 
Health education officers play an important role in development of health policies. For instance, some may work closely with professional colleagues in local health authorities. This helps them to find out the sort of health information that is needed most in a particular area. They work in a range of locations like communities, health centres, hospitals, offices and sports.  
 
Some health education/promotion officers may specialise in a particular field, such as sexual health (helping prevent the spread of HIV/AIDS and other sexually transmitted diseases). The information may be targeted at schools, industry, clubs or other community organisations.  
 
In addition to direct involvement with the public, health education/promotion officers advise and train others to deliver health education. For example, medical workers, teachers and social service staff may be involved with health education/promotion.  
 
Travel throughout the local area is usually a requirement of the job.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Develop and present health education and promotion programs, such as training workshops, conferences, and school or community presentations.

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Develop and maintain cooperative working relationships with agencies and organizations interested in public health care.

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Develop educational materials and programs for community agencies, local government, and state government.

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Prepare and distribute health education materials, such as reports, bulletins, and visual aids, to address smoking, vaccines, and other public health concerns.

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Supervise professional and technical staff in implementing health programs, objectives, and goals.

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Document activities and record information, such as the numbers of applications completed, presentations conducted, and persons assisted.

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Collaborate with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs.

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Provide guidance to agencies and organizations on assessment of health education needs and on development and delivery of health education programs.

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Maintain databases, mailing lists, telephone networks, and other information to facilitate the functioning of health education programs.

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Design and conduct evaluations and diagnostic studies to assess the quality and performance of health education programs.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Training and Teaching Others:  Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Thinking Creatively:  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Coaching and Developing Others:  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Education and Training:  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Communications and Media:  Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Speaking:   Talking to others to convey information effectively.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Learning Strategies:   Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

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Coordination:   Adjusting actions in relation to others' actions.

Personal Qualitiesheader image

You need enthusiasm, motivation and the ability to communicate with a wide range of people. You must also have analytical research skills, to interpret and identify priorities for health programmes, for example.  
 
Good administrative skills will help you to organise campaigns and events effectively.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Health education/promotion officer - from:  GradIreland
Go..Health Promotion Specialist - from:  N.C.S. [UK]
Go..Health Trainer - from:  N.C.S. [UK]
Go..Health Visitor - from:  N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

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Organisation: Health Management Institute of Ireland
  Address: Heather House, Heather Road, Sandyford Business Park, Dublin 18
  Tel: (01) 297 4070
  Email: Click here
  Url Click here

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Organisation: Society of Health Education and Health Promotion Specialists
  Address: 64 Terregles Avenue, Pollockshields, Glasgow G41 4LX
  Tel: +44 (0)141 201 4774
  Email: Click here
  Url Click here

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Organisation: Foróige -The National Youth Development Organisation
  Address: Block 12D, Joyce Way, Park West, Dublin 12
  Tel: (01) 630 1560
  Email: Click here
  Url Click here

 

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Bray Institute of Further Education
Applied Psychology
Bray Institute of Further Education
Childcare - Special Needs Assisting
Cavan Institute
Early Childhood Care & Education
Bunclody Vocational College
Supervision in Childcare
Marino College of Further Education
Fire and Ambulance Service
Donahies Community School
Nursing Studies
Kinsale College of Further Education
Healthcare Support
Central Technical Institute Senior College
Healthcare Support
Templemichael College
Healthcare Support
Moate Business College
Social and Community Care
Collinstown Park Community College
Health Service Skills (Physiotherapy Assistant)
Social and Community Health Services
Colaiste Chiarain Croom
Health Services Supervisory Management
Cavan Institute
Healthcare Supervisory Management
Inchicore College of Further Education
Applied Social Studies
Moate Business College
Health Service Skills
Moate Business College
Healthcare Support
North Kerry College of Further Education
Advanced Certificate in Social Studies
Monaghan Institute
Health Services Supervisory Management Skills
Moate Business College
Healthcare Support
Barrow Training & Consultancy