Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Rebecca Tighe from Intel to give some advice for people considering this job:

 

Rebecca Tighe

Process Engineer

Intel

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  Rebecca Tighe
Engineering in general is an extremely broad career and can lead to you many different applications and many different parts of the world. It’s also a career which can give you a set of skills highly adaptable to other careers. In Intel the same applies. Day to day the job changes so being able to change with the job is important. Make sure you are adaptable and can apply your skills in many different situations.
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Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
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Occupation Details

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Telecommunications Technician

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€20k >  
Telecommunications Technician
Salary Range
(thousands per year)*
€20 -  
Related Information:
Data Source(s):
SOLAS

Last Updated: March, 2011

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Shortage Indicator

3%
Occupational Category

Electrical, Electronic & Engineering Technicians

Also included in this category:

Installation engineers (electricity supplier); manufacturing technicians

Number Employed:

5,800

Part time workers: 4%
Aged over 55: 24%
Male / Female: 89 / 11%
Non-Nationals: 8%
With Third Level: 61%
Return to List
Saves this course to your Career File if you are registered.

At a Glance... header image

Installs and maintains telecommunication lines, networks and equipment.


The Work header image

Telecommunications technicians install communication systems at customers' homes and business premises. As well as telephones, these systems could include fax machines and cabling for computer networks. When installing telecommunications systems, technicians may lay cables, and connect and test the equipment to the customer's satisfaction.  
 
Some technicians travel to client's homes or businesses to repair faults. These technicians are likely to be responsible for a particular geographical area. Sometimes technicians can repair equipment on-site. Otherwise, they bring it back to a workshop for further testing and repair.  
 
At a telephone exchange (or switching centre), technicians investigate faulty lines and connect new customers to the service. Technicians maintain satellite earth stations, connecting circuits through the satellite to telecommunications systems, and dealing with any faults that come up.  
 
Technicians are involved in the expanding cellular network, either maintaining switching centres or testing circuits at local network stations.  
 
Some telecommunications technicians work for equipment manufacturers, helping to design, develop, test and install the equipment.  
 
Telecommunications technicians work indoors and outdoors, and have considerable contact with customers in business or in private homes. They may work in telephone exchanges, computer and equipment rooms, and installation or service depots for sustained periods of time. They may also be required to work in trenches and underground tunnels or at heights on towers and telegraph poles.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Note differences in wire and cable colors so that work can be performed correctly.

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Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.

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Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.

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Drive crew trucks to and from work areas.

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Inspect equipment on a regular basis to ensure proper functioning.

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Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.

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Remove and remake connections to change circuit layouts, following work orders or diagrams.

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Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.

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Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.

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Adjust or modify equipment to enhance equipment performance or to respond to customer requests.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Performing General Physical Activities:  Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

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Handling and Moving Objects:  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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Repairing and Maintaining Electronic Equipment:  Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Monitor Processes, Materials, or Surroundings:  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Thinking Creatively:  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Telecommunications:  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Mechanical:  Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

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Public Safety and Security:  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

bullet

Troubleshooting:   Determining causes of operating errors and deciding what to do about it.

bullet

Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Quality Control Analysis:   Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Operation Monitoring:   Watching gauges, dials, or other indicators to make sure a machine is working properly.

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Repairing:   Repairing machines or systems using the needed tools.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

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Equipment Selection:   Determining the kind of tools and equipment needed to do a job.

Personal Qualitiesheader image

You must have strong technical skills and knowledge, with the ability to solve problems through a logical, methodical approach. Technicians must have the patience to trace a fault and to try different ways to make repairs.  
 
You will need manual dexterity to control and adjust hand tools and meters, and to connect wires and small components.  
 
Increasingly, technicians need computer skills; you must be willing to learn and develop new knowledge, to keep up-to-date with advances in areas like cable television and telephone systems, digital television and satellite technology.  
 
Technicians need to be physically fit to cope with lifting, bending and carrying. They must also be able to work at heights or underground. You must be able to perform routine repetitive tasks as well as non routine or highly analytical tasks.  
 
You must be able to work quickly and reliably without supervision. However, some jobs involve teamwork, so you must also be able to work well with others.  
 
You will need good communication skills to discuss and explain faults with customers. Normal colour vision may be needed to work with colour-coded wiring and components. You need to have good customer service skills as a lot of your work will involve dealing with the public.  
 
Many telecommunications technicians need a full clean driving licence.


Entry Routesheader image

Typical entry would be with a Level 5 /6 qualification in electronics. Courses are widely available in the Institutes of Technology throughout the country. 

Completion of a certificate or ordinary degree course accredited by Engineers Ireland, plus three years appropriate experience and successful completion of the professional review can lead to Technician Membership of Engineers Ireland.

New Apprenticeship Route 2016

Telecommunications Field Technician is one of several new apprenticeship programmes being launched in 2016. Formal details of the new programmes are due to be signed off by the Apprenticeship Council at the end of May 2016 with training to be available from September 2016.

Last Updated: April, 2016


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Telecoms Technician - from:  N.C.S. [UK]

Related Occupationsheader image

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Apprenticeship Information

Telecommunications Field Technician

Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Electrical & Electronic Engineering

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