Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Lydia Peppard from Health Service Executive to give some advice for people considering this job:

 

Lydia Peppard

Care Assistant

Health Service Executive

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  Lydia Peppard
The advise that I would give to someone considering this job is to do their Leaving Cert and do the Transition year as this would give an opportunity to get some job experience or do some voluntary work within the community.

Do a Level 5 FETAC health related course. The skills and qualities that are needed to do this type of work are a real sense of caring for other people, communication skills, listening skills, be able to take and give constructive criticism without causing or taking offence, patience a willing to give your best effort to your work.
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Occupation Details

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Tourism Officer

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

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At a Glance... header image

A tourism officer works to develop and enhance the visitor facilities of a region and to stimulate tourism growth in order to produce economic benefits for a particular region or site.


The Work header image

The main role of tourist information centre (TIC) assistants is to provide the public, particularly visitors and holidaymakers, with accurate information about a particular geographical area. Topics include accommodation, travel, entertainment and leisure facilities. They also provide other services such as selling souvenirs, tickets and making reservations.  
 
Much of the work, especially in the peak summer holiday season, involves dealing with the public face-to-face and answering their queries. These questions can range from opening times and directions to more difficult questions that require further research.  
 
TIC assistants use reference books and timetables on a regular basis. They store and file information so that it can be accessed easily. Some information materials, such as brochures and maps, are displayed. Larger TICs may have video facilities, which are operated or overseen by the assistants. TIC assistants make reservations for sightseeing tours, sporting events, theatre trips etc., arrange accommodation locally and liaise with other centres to book accommodation abroad.  
 
Telephone work is a major feature. TIC assistants will also have paperwork to do, such as answering letters, confirming arrangements and requesting information. In addition, they may visit tourist sites during the low season.  
 
Work can be hectic at times and may require spending a lot of time on the phone. A uniform is often provided by the employer.

 


Personal Qualitiesheader image

You will need to have good information and interpersonal skills. Politeness and patience are important when dealing with the public. A pleasant telephone manner is also necessary.  
 
A good memory for facts, an enquiring mind and a problem-solving approach are key assets. A willingness to do further research and knowledge of how to go about this are also useful.  
 
Employers expect a good knowledge of local and national history and geography, plus an interest in current affairs. For many TIC assistants, the ability to speak another language is helpful.  
 
The job usually involves teamwork. Smaller TICs may be staffed by only one or two people, particularly off-season, so assistants do need to be able to work alone or unsupervised. This type of work can require standing for long periods of time.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

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Go..Tourist Information Centre Assistant - from:  N.C.S. [UK]

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Organisation: Fáilte Ireland
  Address: Amiens Street, Dublin 1
  Tel: (01) 884 7700
  Email: Click here
  Url Click here

 

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Tourism & Hospitality

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