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|Airport Information Assistant|
(thousands per year)*
Last Updated: March, 2014
|* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.|
Provides information for passengers and the general public at an airport information desk.
Airport information assistants help passengers make their way around the often bewildering environment of an airport terminal. The terminal is busy, usually crowded and often noisy. Most of their time is spent as part of a small team, looking after an information desk in the main concourse.
Their responsibilities include answering telephone enquiries and making announcements for passengers over the public address system, as well as dealing with passengers face-to-face. Passengers who do not speak English may need to be assisted in their own language.
Airport information assistants monitor computerised flight information systems in order to keep passengers up-to-date on arriving and departing aircraft. They provide flight information, direct people to travel and terminal facilities, and use their initiative when appropriate.
In smaller airports, the duties of airport information assistants are sometimes expanded to include foreign currency exchange, lost property, booking hotels and car hire.
Information Assistants provide passengers with information on transport options from the airport to other local destinations, or provide local maps and directions to passenger's required destination, e.g. hotel or meeting.
You will need to have customer service skills and feel at ease when dealing with members of the general public. You will have to answer a wide range of questions and handle unforeseen situations. You must be bale to deal with difficult situations tactfully. You should be able to work well as part of a team.
Whatever the pressures, you must be capable of remaining cool and calm. Tact and diplomacy are essential, especially when dealing with passengers who are distressed or difficult. You should be well groomed and mannerly.
A clear speaking voice is essential, as well as the ability to communicate both to individuals and groups. Larger airports expect airport information assistants to be fluent in at least one language other than English.
A background in the travel industry or experience of dealing with people is an advantage.
A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:
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|Airport Information Assistant - from: N.C.S. [UK]|
|Organisation:||Dublin Airport Authority|
|Address:||Head Office, Dublin Airport, Co Dublin|
|Tel:||(01) 814 1111|
|This occupation is popular with people who have the following Career Interests... |
...and for people who like working in the following Career Sectors:
|Transport & Logistics|
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