Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Elaine Steiro from McDonald's to give some advice for people considering this job:

 

Elaine Steiro

Franchisee

McDonald's

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  Elaine Steiro

If you are considering starting in the food/ catering or hospitality sectors, you should consider whether you like working shift work and you should like working in a pressured environment .

It is a very fulfilling and rewarding sector to work in though and every day is different with new skills being added to your skillset all of the time . If you are considering moving into the management side of things, then you should be able to co ordinate tasks and people to achieve results and you should like an ever changing work environment.

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The Social person's interests focus on some aspect of those people in their environment. In all cases the social person enjoys the personal contact of other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people, and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
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Occupation Details

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Checkout Operator

Job Zone

Education
Some of these occupations may require a Leaving Certificate or similar.

Related Experience
Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

Job Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Job Zone Examples
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter clerks, construction laborers, and waiters or waitresses.

€18k > 21 
Checkout Operator
Salary Range
(thousands per year)*
€18 - 21 
Related Information:
Data Source(s):
payscale.com

Last Updated: April, 2014

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Operates a cash checkout point in a shop or supermarket by charging customers for items they wish to buy.


The Work header image

Checkout operators work in shops, supermarkets or warehouses. They sit at cash tills or cash registers where they check the items a customer is buying and then take payment from the customer. The checkout operator takes each item the customer wants to buy and enters its price into the till either by using an electronic scanner or pressing numbers on the till's keypad. Once all the items have been entered, the checkout operator presses a button to get the total price and asks the customer for payment.  
 
Checkout operators deal with cash, cheques and credit and debit cards and must be able to give change accurately. You may also have to handle discount/loyalty cards. They may also have to wrap goods, weigh produce and pack shopping bags. The work can be repetitive and requires sitting or standing in one place for long periods. There is a great deal of customer contact and the work can be demanding, particularly during busy periods. 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Receive payment by cash, check, credit cards, vouchers, or automatic debits.

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Issue receipts, refunds, credits, or change due to customers.

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Assist customers by providing information and resolving their complaints.

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Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

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Greet customers entering establishments.

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Answer customers' questions, and provide information on procedures or policies.

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Sell tickets and other items to customers.

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Process merchandise returns and exchanges.

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Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

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Stock shelves, and mark prices on shelves and items.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Handling and Moving Objects:  Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Selling or Influencing Others:  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Performing General Physical Activities:  Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Sales and Marketing:  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Education and Training:  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Service Orientation:   Actively looking for ways to help people.

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Speaking:   Talking to others to convey information effectively.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Coordination:   Adjusting actions in relation to others' actions.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Time Management:   Managing one's own time and the time of others.

Personal Qualitiesheader image

As a checkout operator, you should have good powers of concentration and be able to work under pressure. It's important to be able to work quickly and accurately. A neat appearance and pleasant manner are essential.  
 
You will also be a major point of contact with the customer, therefore politeness and communication skills are essential. You will need basic number skills to work out payments and change, and the ability to use computerised tills and pricing equipment.  
 
Honesty is a requirement also for a checkout operator.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Checkout Operator - from:  N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

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Organisation: National Employment Rights Authority
  Address: Information Services, Government Buildings, O'Brien Road, Carlow
  Tel: (059) 917 8990 Locall: 1890 80 80 90
  Email: Click here
  Url Click here

 

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing

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