Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Sarah Lynch from Bank of Ireland to give some advice for people considering this job:

 

Sarah Lynch

HR Business Partner

Bank of Ireland

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  Sarah Lynch

I would encourage anyone who was considering a role in HR to get a HR qualification and to become a member of the CIPD.  

 

Whilst these are not essential requirements for all starter roles in HR, they will be extremely beneficial when trying to progress from there.

 

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The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with clever technology. They will often follow the latest developments in their chosen field, and prefer mentally stimulating environments.
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Occupation Details

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Computer Systems Sales Manager

Job Zone

Education
Most of these occupations require qualifications at NFQ Levels 7 or 8 (Ordinary / Honours Degrees) but some do not.

Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an engineer must complete four years of college and work for several years in engineering to be considered qualified.

Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, computer programmers, teachers, chemists, environmental engineers, criminal investigators, and financial analysts.

€25k >  
Computer Technical Sales Manager
Salary Range
(thousands per year)*
€25 -  
Related Information:
Data Source(s):
FAS

Last Updated: March, 2013

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Computer systems sales managers sell computer hardware and software to commercial customers. They give advice about appropriate equipment.


The Work header image

Computer systems sales managers are responsible for the sale of computer hardware and software to organisations. They persuade customers that they will benefit from buying new computer systems or adding to the systems that they already have. To do this, sales managers have to understand the customer's organisation. They work out what the customer needs to help their business run smoothly, and then choose a computer system to help them achieve this.  
 
Technical sales managers need to give a lot of information to the customer. For example, they tell them what effect new systems will have on their organisation. They also prepare reports and presentations to persuade managers to buy their products.  
 
When they have made a sale, technical sales managers keep in contact with the customer after the installation of the system, providing technical advice and support in case problems develop. This contact also enables them to find out if the organisation has any further need for their products.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.

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Sell products requiring extensive technical expertise and support for installation and use, such as material handling equipment, numerical-control machinery, and computer systems.

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Plan and modify product configurations to meet customer needs.

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Confer with customers and engineers to assess equipment needs and to determine system requirements.

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Prepare and deliver technical presentations that explain products or services to customers and prospective customers.

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Arrange for demonstrations or trial installations of equipment.

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Create sales or service contracts for products or services.

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Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.

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Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages.

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Research and identify potential customers for products or services.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Selling or Influencing Others:  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Analyzing Data or Information:  Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

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Interacting With Computers:  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Sales and Marketing:  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Engineering and Technology:  Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Persuasion:   Persuading others to change their minds or behavior.

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Speaking:   Talking to others to convey information effectively.

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Judgment and Decision Making:   Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Negotiation:   Bringing others together and trying to reconcile differences.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Service Orientation:   Actively looking for ways to help people.

Personal Qualitiesheader image

You will need excellent communication skills and listening skills in order to establish exactly what the customer wants. You must be able to describe or explain technical ideas in everyday language. The ability to persuade and negotiate is very important, as are patience and persistence, because some negotiations last several months.  
 
A willingness to learn and develop your knowledge is also important as the technology and computer industry is constantly changing and improving and you will need to keep up-to-date with latest developments.


Further Informationheader image

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Related Occupationsheader image

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Computers & ICT
Sales, Retail & Purchasing

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