Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Louise Mc Donald from Defence Forces to give some advice for people considering this job:

 

Louise Mc Donald

Private (Line)

Defence Forces

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  Louise Mc Donald
I would advise them to get themselves physically fit and to maintain it. I would also say that a sense of humour is very important and the ability to laugh at themselves. They should have self discipline and be prepared to accept imposed discipline. Punctuality is very important as is respect for others. If they had sporting interests that would be a help.
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Occupation Details

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Computer/Software Sales Assistant

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€18k >  
Computer/Software Sales Assistant
Salary Range
(thousands per year)*
€18 -  
Related Information:
Data Source(s):
FAS

Last Updated: March, 2013

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Computer/software sales assistants work in stores selling computers and computer-related goods. They help customers choose the products that best meet their needs.


The Work header image

Computer/software sales assistants help customers choose those products which would best meet their needs and perform all the tasks necessary to complete the sale.  
 
Many customers will not have a detailed knowledge of computers, so the assistant may need to spend a while talking to them to find out their needs. Customers will expect in-depth information and informed advice. In many cases, the customer will also want the assistant to demonstrate the hardware or software concerned.  
 
When a sale has been made, assistants take the payment and record the sale on an electronic cash register.  
 
As well as their direct selling responsibilities, computer/software sales assistants are generally expected to perform a range of other duties. These may include setting up display machines and dealing with customer complaints and returned goods.  
 
Many computer/software stores also have associated mail order and Internet operations. In such cases, assistants' responsibilities may also include taking telephone orders and enquiries, answering letters and emails, processing orders, and general post room duties.

 


Personal Qualitiesheader image

As a computer/software sales assistant, you will need an interest in computers and a good knowledge of the products on sale.  
 
A willingness to learn and develop your knowledge is also important as the technology and computer industry is constantly changing and improving.  
 
You will be the first (perhaps only) person potential customers meet, so you will need to be clean and tidy in appearance, and friendly and polite. Good communication skills are essential, both when listening to customers to try to understand their needs and when explaining sometimes complex technical matters to them. You will need to remain calm and courteous at all times.  
 
You must enjoy working in a close-knit team and be prepared to be adaptable.  
 
Finally, physical fitness/stamina is important, as computer/software sales assistants are on their feet for most of the day. They may also be required to carry heavy boxes containing computers and other equipment to and from the stockroom and to customers' cars.


Related Occupationsheader image

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

ICT
Sales, Retail & Purchasing

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Further Ed & PLC Course Suggestions
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