Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Rachel Berry from Health Service Executive to give some advice for people considering this job:


Rachel Berry


Health Service Executive

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  Rachel Berry
Consider your options carefully. It is likely that you are expecting top grades in your Leaving Certificate if you are considering pharmacy as a career so there will be plenty of doors open to you. Make sure you do plenty of work experience in different areas of pharmacy and if it is healthcare you are interested in then consider getting some work experience in medicine etc. I know quite a few people who have completed a pharmacy degree only to realise they actually want to do medicine!

The Linguistic's interests are usually focused on ideas and information exchange. They tend to like reading a lot, and enjoy discussion about what has been said. Some will want to write about their own ideas and may follow a path towards journalism, or story writing or editing. Others will develop skills in other languages, perhaps finding work as a translator or interpreter. Most Linguistic types will enjoy the opportunity to teach or instruct people in a topic they are interested in.
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Occupation Details

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Customer Services Manager

Job Zone

Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€18k > 70 
Customer Service Manager
Salary Range
(thousands per year)*
€18 - 70 
Related Information:
Customer Service Representative: 18 - 35
Customer Service Team Leader: 22 - 55
Customer Service Manager: 30 - 70
Data Source(s):
Brightwater / Morgan McKinley / Sigmar

Last Updated: July, 2015

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Shortage Indicator

Occupational Category

Customer Service Occupations

Also included in this category:

Customer service occupations

Number Employed:


Part time workers: 20%
Aged over 55: 11%
Male / Female: 37 / 63%
Non-Nationals: 18%
With Third Level: 54%
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At a Glance... header image

The customer services manager ensures that all staff work to their company's standard in satisfying each customer's requirement, enquiry or complaint politely and efficiently.

Videos & Interviews header image

1Total Records: 2

Anne Nutley
Contact Centre Agent  

Anne Nutley is a Contact Centre Agent  with the Customer Service Desk in Bank of Ireland 365. The team Anne is part of takes calls for the Great Britain branches, handling all types of branch account queries for both Business and Personal customers. While it is a demanding and challenging role, Anne finds it extremely rewarding being in a position to assist people with their banking queries.

Go to Interview  
Nicole Feighery
Customer Care Manager  

Nicole Feighery is a Customer Care Manager at Chill Insurance. Nicole graduated from TCD with a degree in Natural Science. Throughout her time working in the financial services sector she has obtained a number of relevant qualifications and is currently studying towards a Management Diploma in Insurance. 

Go to Interview  

The Work header image

Depending on the type of retail outlet, the activities of the Customer Services Manager may involve the following:

  • Dealing with the in-store and telephone customer complaints.
  • Organising/promoting store credit card schemes.
  • Organising 'wedding list' and 'birthday-list' schemes for customers.
  • Organising corporate gifts schemes.
  • Working with the despatch department to distribute products sold within the various schemes.
  • Working with the marketing department in sales/service promotion.

The customer services manager works closely with the retail management team, which may include the store manager/department manager, the retail buyer, the stock-room manager etc. The customer services manager also provides important feedback on customer satisfaction to store and retail managers and the rest of the retail management team. They oversee the tills and checkout operations.


Personal Qualitiesheader image

Customer services managers should possess strong administrative skills and product knowledge. Like all retail managers, they must show strong leadership skills, and be able to show that they can motivate others and communicate effectively with people from all walks of life.  
It is essential that they enjoy dealing with people. They must be good managers of their own time and be confident and decisive in unpredictable situations. Personal qualities should include politeness, tact, and good listening skills. Customer services managers must have the ability to pay attention to detail, to plan and set priorities, and they should possess good analytical skills.  
A good level of general fitness is needed for this job.

Related Occupationsheader image

Job Search

Career Guidance

This occupation is popular with people who have the following Career Interests...

...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing

Search for Related Courses from Qualifax - the National Learners Database


Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 3

Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 32

Sales & Marketing
Crumlin College of Further Education
Reception. Tourism. & Business Studies
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Retail Studies
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Pharmacy Assistant / Dispensing Technician
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Retail Studies
Limerick College of Further Education
Pharmacy Assistant
St. John's Central College
Retail Selling
Cork College of Commerce
Fashion Retail
Galway Technical Institute
Retail Pharmacy & Retail Sales Assistant
Blackrock Further Education Institute
Sales Management
Limerick College of Further Education
Pharmacy Assistant
Limerick College of Further Education
Pharmacy Assistant
Tralee Community College
Retail Management
Tralee Community College
Retail Practice
North Connaught College
Retail Practice
Carlow Institute of Further Education
Retail Selling & Business Development
Whitehall College of Further Education
Retail Practice
Colaiste Mhuire Thurles
Pharmacy Assistant
Monaghan Institute
Sales & Retail Management - Advanced
Cork College of Commerce
Pharmacy Assistant
Killester College of Further Education
Pharmacy Assistant
Wexford Vocational College
Retail Practice
Cavan Institute
Retail Sales Assistant
CityNorth College of Further Education
Retail Practice
Monaghan Institute
Retail Practice
Mullingar Community College
Retail Pharmacy & Retail Sales Assistant
Blackrock Further Education Institute
Retail & Administration Assistant
Selskar College
Retail Management & On-Line Marketing
College of Further Education Dundrum
Retail Practice
Gairmscoil Mhuire - Athenry Vocational School
Retail Sales
Templemichael College
e-Business with Marketing
Abbeyleix Further Education Centre
Retail Practice
Grange Community College