Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Mary Ita Heffernan from Health Service Executive to give some advice for people considering this job:

 

Mary Ita Heffernan

Social Worker

Health Service Executive

Read more

  Mary Ita Heffernan

Whilst in secondary school, I changed my mind many a time regarding the career path I wanted to pursue! I always knew that I wanted to work with people but was unsure about the profession which would most suit my interests and skills in this regard.

While in school, I definitely found that being unsure about the type or area of work you want to pursue is a very difficult and confusing position to be in, especially given the array of career choices now available and the pressure one feels in trying to make one’s mind up.

To this end, I would strongly advise anybody in this position to research courses and job descriptions well in order to make the most informed decision possible at that time in your life. 

I recommend one tries to gain as much work experience as possible as it will provide you with valuable insight into your skills, ability, likes/dislikes for certain areas of employment!!!!

Also I would research the courses and job areas as much as possible so that you can make an informed decision regarding your choices. If you can't gain enough information in school, contact the college directly or arrange to talk to somebody who facilitates the course. In particular, it would be really valuable to talk to somebody in the profession to gain a realistic and practical insight into the job.

Close

Administrative?
Administrative 
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Career Interviews
Sector Profiles
School Subjects (LC)
College Courses
Close
Study Skills
Other
Work Experience (School)
CV & Interview Preparation

Occupation Details

logo imagelogo image

Customer Services Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€18k > 70 
Customer Service Manager
Salary Range
(thousands per year)*
€18 - 70 
Related Information:
Customer Service Representative: 18 - 35
Customer Service Team Leader: 22 - 55
Customer Service Manager: 30 - 70
Data Source(s):
Brightwater / Morgan McKinley / Sigmar

Last Updated: July, 2015

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Shortage Indicator

6%
Occupational Category

Customer Service Occupations

Also included in this category:

Customer service occupations

Number Employed:

21,200

Part time workers: 18%
Aged over 55: 11%
Male / Female: 42 / 58%
Non-Nationals: 26%
With Third Level: 46%
Return to List
Saves this course to your Career File if you are registered.

At a Glance... header image

The customer services manager ensures that all staff work to their company's standard in satisfying each customer's requirement, enquiry or complaint politely and efficiently.


Videos & Interviews header image

1Total Records: 2

Anne Nutley
Contact Centre Agent  

Anne Nutley is a Contact Centre Agent  with the Customer Service Desk in Bank of Ireland 365. The team Anne is part of takes calls for the Great Britain branches, handling all types of branch account queries for both Business and Personal customers. While it is a demanding and challenging role, Anne finds it extremely rewarding being in a position to assist people with their banking queries.

Go to Interview  
 
Nicole Feighery
Customer Care Manager  

Nicole Feighery is a Customer Care Manager at Chill Insurance. Nicole graduated from TCD with a degree in Natural Science. Throughout her time working in the financial services sector she has obtained a number of relevant qualifications and is currently studying towards a Management Diploma in Insurance. 

Go to Interview  
 

The Work header image

Depending on the type of retail outlet, the activities of the Customer Services Manager may involve the following:

  • Dealing with the in-store and telephone customer complaints.
  • Organising/promoting store credit card schemes.
  • Organising 'wedding list' and 'birthday-list' schemes for customers.
  • Organising corporate gifts schemes.
  • Working with the despatch department to distribute products sold within the various schemes.
  • Working with the marketing department in sales/service promotion.

The customer services manager works closely with the retail management team, which may include the store manager/department manager, the retail buyer, the stock-room manager etc. The customer services manager also provides important feedback on customer satisfaction to store and retail managers and the rest of the retail management team. They oversee the tills and checkout operations.

 


Personal Qualitiesheader image

Customer services managers should possess strong administrative skills and product knowledge. Like all retail managers, they must show strong leadership skills, and be able to show that they can motivate others and communicate effectively with people from all walks of life.  
 
It is essential that they enjoy dealing with people. They must be good managers of their own time and be confident and decisive in unpredictable situations. Personal qualities should include politeness, tact, and good listening skills. Customer services managers must have the ability to pay attention to detail, to plan and set priorities, and they should possess good analytical skills.  
 
A good level of general fitness is needed for this job.


Related Occupationsheader image

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing

Search for Related Courses from Qualifax - the National Learners Database

Go..


Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 3


Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 32


Sales & Marketing
Crumlin College of Further Education
Reception. Tourism. & Business Studies
Ballyfermot College of Further Education
Retail Studies
Pearse College of Further Education
Pharmacy Assistant / Dispensing Technician
Drogheda Institute of Further Education
Retail Studies
Limerick College of Further Education
Pharmacy Assistant
St. John's Central College
Retail Selling
Cork College of Commerce
Fashion Retail
Galway Technical Institute
Retail Pharmacy & Retail Sales Assistant
Blackrock Further Education Institute
Sales Management
Limerick College of Further Education
Pharmacy Assistant
Limerick College of Further Education
Pharmacy Assistant
Tralee Community College
Retail Management
Tralee Community College
Retail Practice
North Connaught College
Retail Practice
Carlow Institute of Further Education
Retail Selling & Business Development
Whitehall College of Further Education
Retail Practice
Colaiste Mhuire Thurles
Pharmacy Assistant
Monaghan Institute
Sales & Retail Management - Advanced
Cork College of Commerce
Pharmacy Assistant
Killester College of Further Education
Pharmacy Assistant
Wexford Vocational College
Retail Practice
Cavan Institute
Retail Sales Assistant
CityNorth College of Further Education
Retail Practice
Monaghan Institute
Retail Practice
Mullingar Community College
Retail Pharmacy & Retail Sales Assistant
Blackrock Further Education Institute
Retail & Administration Assistant
Selskar College
Retail Management & On-Line Marketing
College of Further Education Dundrum
Retail Practice
Gairmscoil Mhuire - Athenry Vocational School
Retail Sales
Templemichael College
e-Business with Marketing
Abbeyleix Further Education Centre
Retail Practice
Grange Community College