Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Mary McCaughey from EU Careers to give some advice for people considering this job:

 

Mary McCaughey

Head of Communications

EU Careers

Read more

  Mary McCaughey
Written interview unavailable...
Close

Investigative?
Investigative 
The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with clever technology. They will often follow the latest developments in their chosen field, and prefer mentally stimulating environments.
Career Interviews
Sector Profiles
School Subjects (LC)
College Courses
Close
Study Skills
Other
Work Experience (School)
CV & Interview Preparation

Occupation Details

logo imagelogo image

Office Equipment Service Technician

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€20k > 30 
Office Machine Service Engineer
Salary Range
(thousands per year)*
€20 - 30 
Related Information:
Data Source(s):
SOLAS

Last Updated: March, 2013

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Return to List
Saves this course to your Career File if you are registered.

At a Glance... header image

Office machine service engineers install, service and repair the wide range of machinery and equipment used in offices.


The Work header image

When equipment goes wrong, service engineers travel to the customer's office. They may only have to make a simple adjustment or they may have to dismantle the machine and use test equipment to locate and diagnose the fault.  
 
On routine servicing or maintenance duties, the engineer visits clients' offices on a regular schedule to clean the equipment, check its performance, make adjustments, and replace or repair worn or faulty parts.  
 
If the engineer cannot repair a fault, they may have to provide a replacement machine while they take the faulty equipment to a workshop for further tests and repair work.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

bullet

Converse with customers to determine details of equipment problems.

bullet

Reassemble machines after making repairs or replacing parts.

bullet

Travel to customers' stores or offices to service machines or to provide emergency repair service.

bullet

Reinstall software programs or adjust settings on existing software to fix machine malfunctions.

bullet

Advise customers concerning equipment operation, maintenance, or programming.

bullet

Test new systems to ensure that they are in working order.

bullet

Assemble machines according to specifications, using hand or power tools and measuring devices.

bullet

Operate machines to test functioning of parts or mechanisms.

bullet

Maintain records of equipment maintenance work or repairs.

bullet

Install and configure new equipment, including operating software or peripheral equipment.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

bullet

Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

bullet

Interacting With Computers:  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

bullet

Repairing and Maintaining Electronic Equipment:  Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

bullet

Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

bullet

Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

bullet

Thinking Creatively:  Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

bullet

Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.

bullet

Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

bullet

Repairing and Maintaining Mechanical Equipment:  Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

bullet

Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

bullet

Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

bullet

Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

bullet

Mechanical:  Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

bullet

Telecommunications:  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

bullet

English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

bullet

Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

bullet

Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

bullet

Operation and Control:   Controlling operations of equipment or systems.

bullet

Operation Monitoring:   Watching gauges, dials, or other indicators to make sure a machine is working properly.

bullet

Troubleshooting:   Determining causes of operating errors and deciding what to do about it.

bullet

Repairing:   Repairing machines or systems using the needed tools.

bullet

Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

bullet

Speaking:   Talking to others to convey information effectively.

bullet

Active Learning:   Understanding the implications of new information for both current and future problem-solving and decision-making.

bullet

Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Personal Qualitiesheader image

Office machine service engineers need diagnostic and problem-solving skills to find the cause of a fault and patience to trace it. Nimble fingers, good eyesight and normal colour vision (to identify colour-coded wires and components) are important. You will need physical fitness and stamina to cope with lifting, bending and reaching into awkward spaces.  
 
You should be logical and methodical so that you can organise both your work schedules and the most efficient way to do each task. You must be friendly and have a professional manner. You need to be polite and mannerly to the customers.  
 
A full driving licence is usually required.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Office Equipment Service Technician - from:  N.C.S. [UK]

Related Occupationsheader image

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Electrical & Electronic Engineering
Mechanical Engineering & Manufacturing
Sales, Retail & Purchasing

Search for Related Courses from Qualifax - the National Learners Database

Go..


Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 80
Aero Engineering
IT Carlow
Aeronautical Engineering
University of Limerick
Aircraft Maintenance and Airworthiness Engineering
University of Limerick
Aircraft Systems
IT Carlow
Automation Engineering
DIT
Automobile Technology
Limerick IT
Automotive Management and Technology
DIT
Aviation Technology
DIT
Building Services Engineering
Cork Institute of Technology
Cadet Training - Engineering Branch Cadet
National Maritime College of Ire
Common Entry into Engineering (Undenominated Entry)
DCU
Computer and Communications Engineering
DIT
Computer Engineering
Athlone IT
Computer Engineering
IT Blanchardstown
Computing (Information Technology)
IT Blanchardstown
Electrical and Control Engineering
DIT
Electrical and Electronic Engineering
NUI Galway
Electrical and Electronic Engineering
DIT
Electrical Engineering
Waterford IT
Electrical Engineering
Cork Institute of Technology
Electrical Services & Energy Management
DIT
Electrical Systems
Limerick IT
Electronic and Computer Engineering
University of Limerick
Electronic and Computer Engineering
DCU
Electronic and Computing Engineering
NUI Galway
Electronic Engineering
IT Carlow
Electronic Engineering
IT Tallaght
Electronic Engineering
IT Sligo
Electronic Engineering
IT Tallaght
Electronic Engineering
Waterford IT
Electronic Engineering
Limerick IT
Electronic Engineering
IT Tallaght
Electronic Engineering
Cork Institute of Technology
Electronic Engineering
Cork Institute of Technology
Electronic Engineering
Waterford IT
Electronic Engineering
IT Sligo
Electronic Systems
IT Carlow
Electronic/Computer Engineering (Common Entry)
Letterkenny IT
Electronics and Communications Engineering
DIT
Electronics and Computer Engineering
IT Blanchardstown
Electronics and Computer Engineering
Athlone IT
Energy and Environmental Engineering
IT Tallaght
Energy Engineering
GMIT - Galway-Mayo IT
Energy Engineering
GMIT - Galway-Mayo IT
Energy Systems and Automation Engineering
GMIT - Galway-Mayo IT
Energy Systems Engineering
IT Tallaght
Energy Systems Engineering
NUI Galway
Engineering
UCC (NUI)
Engineering
UCD (NUI)
Engineering
TCD
Engineering
Maynooth University
Engineering (Electrical & Electronic Engineering)
UCC (NUI)
Engineering (Energy Engineering)
UCC (NUI)
Engineering (General Entry)
DIT
Engineering (General Entry)
DIT
Engineering (Undenominated)
NUI Galway
Engineering - Common Entry
IT Blanchardstown
Engineering - Electrical and Electronic Systems
Dundalk IT
Engineering in Manufacturing and Mechatronics Engineering
Tralee IT
Engineering Systems Maintenance
DIT
ICT Engineering: Electronics & Wireless, Networks, Computer Eng
Athlone IT
Industrial Automation and Robotic Systems
Limerick IT
Industrial Electrical Engineering
Limerick IT
Instrument Engineering
Cork Institute of Technology
Mechatronic Engineering
IT Blanchardstown
Mechatronic Engineering
DCU
Mechatronic Engineering
IT Blanchardstown
Mechatronics
Athlone IT
Mechatronics
IT Sligo
Mechatronics
IT Sligo
Music and Instrument Technology
Athlone IT
Networking Technologies
DIT
Precision Engineering
Limerick IT
Precision Engineering and Design
IT Sligo
Product Design
DIT
Renewable and Electrical Energy Systems
Limerick IT
Robotics and Intelligent Devices
Maynooth University
Sustainable Design in Electrical Services Engineering
DIT
Transport Management and Technology
Cork Institute of Technology
Transport Operations and Technology
DIT


Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 73


Electronic Engineering
St. Kevin's College Crumlin
Security Systems Technology
Dun Laoghaire Further Education Institute
Electronic Technology
Galway Technical Institute
Motor Vehicle Maintenance
Plunket College
Mechanical Engineering
Colaiste Stiofain Naofa CFE
Electronic Technology
Waterford College of Further Education
Mechanical Engineering
St. Kevin's College Crumlin
Computer Systems and Networks
Killester College of Further Education
Engineering - Preliminary
Coláiste Dhúlaigh College of Further Education
Engineering Technology - Motor Technology
Tralee Community College
Engineering Studies
O'Fiaich Institute
Networks and Software Systems
Bray Institute of Further Education
Network Technologies
Collinstown Park Community College
Sound Engineering
Bray Institute of Further Education
Electronic Technology for Media
Colaiste Ide College of Further Education
Security Systems Technology
Galway Technical Institute
Motor Technology
Kylemore College
Motor Technology
Galway Community College
Motor Vehi­cle Tech­nol­ogy & Light Engineering
Drogheda Institute of Further Education
Engineering Technology
Greenhills College
Security Systems - Installation & Maintenance
Killester College of Further Education
Motorcycle & Small Engine Maintenance
St. John's Central College
Electronic Technology
Dun Laoghaire Further Education Institute
Motor Maintenance & Light Engineering
St. John's Central College
Construction Technology
Central Technical Institute Senior College
Electronic Technology - Robotics
Cavan Institute
Security Systems Technology
Drogheda Institute of Further Education
Sound Production
Mallow College of Further Education
Sound Engineering & Music Technology
Waterford College of Further Education
Engineering Technology
Sligo College of Further Education
Computer Technician
Templemore College of Further Education
Engineering Technology
Colaiste Mhuire Johnstown
Engineering Technology
Monaghan Institute
Engineering Technology
Cavan Institute
Telecommunications - Advanced
Cavan Institute
Engineering Technology Workshop Processes
Colaiste Chiarain Croom
Motor Technology
Westport College of Further Education
Engineering Technology
St. Paul's Community College
Sound Engineering
Dunboyne College of Further Education
Motor Vehicle Maintenance
Cavan Institute
Engineering Technology
Templemichael College
Engineering Technology
Carlow Institute of Further Education
Engineering Technology
Enniscorthy Vocational College
Electronic Technology - Advanced
Dun Laoghaire Further Education Institute
Automotive Technology
Carlow Institute of Further Education
Engineering - Maintenance Skills Technology for Engineering
Galway Community College
Engineering Technology
Our Lady's Secondary School Belmullet
Engineering for Renewable Technology
Tralee Community College
Security Systems Technology & Alarm Installation
Cavan Institute
Engineering Technology
Central Technical Institute Senior College
Engineering Technology
North Kerry College of Further Education
Engineering Technology
Mallow College of Further Education
Engineering Technology
Moyne College
Engineering Technology
Kerry College of Further Education
Engineering Technology
Wexford Vocational College
Mechanical Engineering
St. John's Central College
Motor Technology
Templemichael College
Motor Technology
Tralee Community College
Engineering Technology with Electronics
Tralee Community College
Engineering Technology - East Limerick Campus
Limerick College of Further Education
Engineering Technology
Carrignafoy Community College
Engineering Technology
Colaiste Chomain
Engineering - Technology
Coláiste Dhúlaigh College of Further Education
Engineering Technology
Portlaoise College
Engineering Technology
Deansrath Community College
Engineering Technology with Renewal Energies
Nenagh College
Engineering / Motor Technology
Archbishop McHale College - Tuam Voc School
Engineering Technology
Limerick College of Further Education
Construction Technology: Renewable Energies & Engineering
Galway Technical Institute
Motor Vehicle Technology
Monaghan Institute
Computer Systems and Network Maintenance
Monaghan Institute
Computer Systems and Network Maintenance - Advanced Certificate
Mechatronic Engineering
Kerry College of Further Education