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Courses related to this or similar occupations:
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If you are interested in this occupation, then these CAO courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
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26 courses found.
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Typical tasks undertaken in this profession: 34
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Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. |
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Answer customers' questions about products, prices, availability, product uses, and credit terms. |
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Quote prices, credit terms and other bid specifications. |
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Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations. |
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Negotiate prices and terms of sales and service agreements. |
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Maintain customer records, using automated systems. |
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Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. |
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Prepare sales contracts for orders obtained, and submit orders for processing. |
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Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. |
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Collaborate with colleagues to exchange information such as selling strategies and marketing information. |
JobZone
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| Education
Most of these occupations require qualifications at NFQ Levels 7 or 8 (Ordinary / Honours Degrees) but some do not.
Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an engineer must complete four years of college and work for several years in engineering to be considered qualified.
Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, computer programmers, teachers, chemists, environmental engineers, criminal investigators, and financial analysts. |
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Note: All salaries are in thousands of euros and refer to annual salaries.
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| Job Title |
Technical Support - Call Centre
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| Salary Range* |
20 - 30
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| Related Information: |
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| Data Source(s): |
CPL.ie
Last Updated: November, 2011 |
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| * The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries. |
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