Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Brian O'Connor from Smart Futures to give some advice for people considering this job:

 

Brian O'Connor

Analytical Chemist

Smart Futures

Read more...

  Brian O'Connor
Science is a fascinating subject and you truly have to immerse yourself in it. When you do the rewards are fantastic. It is of course a tough subject but once complete you learn how to solve many problems yourself.
Close

Creative?
Creative 
Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be drawn towards the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
Career Interviews
Career Sectors
College Videos
Undergraduate Courses
Leaving Cert Subjects
Study Skills
Other
   
CV & Interview Preparation
School Work Experience
What employers want
Occupation Details
logo imagelogo image

Front Office Junior Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€25k > 40 
Front Office Manager
Salary Range
(thousands per year)*
€25 - 40 
Related Information:
Data Source(s):
payscale.com

Last Updated: April, 2014

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Return to List
Saves this course to your Career File if you are registered.

At a Glance... header image

Supervise the work of office administration or customer service employees to ensure adherence to quality standards, deadlines and proper procedures.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

bullet

Resolve customer complaints or answer customers' questions regarding policies and procedures.

bullet

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

bullet

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

bullet

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

bullet

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

bullet

Train or instruct employees in job duties or company policies or arrange for training to be provided.

bullet

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

bullet

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

bullet

Recruit, interview, and select employees.

bullet

Interpret and communicate work procedures and company policies to staff.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

bullet

Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

bullet

Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

bullet

Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

bullet

Guiding, Directing, and Motivating Subordinates:  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

bullet

Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

bullet

Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

bullet

Coaching and Developing Others:  Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

bullet

Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

bullet

Coordinating the Work and Activities of Others:  Getting members of a group to work together to accomplish tasks.

bullet

Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

bullet

Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

bullet

Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

bullet

English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

bullet

Mathematics:  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

bullet

Education and Training:  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

bullet

Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

bullet

Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

bullet

Speaking:   Talking to others to convey information effectively.

bullet

Coordination:   Adjusting actions in relation to others' actions.

bullet

Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

bullet

Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

bullet

Time Management:   Managing one's own time and the time of others.

bullet

Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

bullet

Learning Strategies:   Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

bullet

Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..   Front Office Manager - from:  icould [UK] Video

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...

Administrative  Enterprising  Social 

...and for people who like working in the following Career Sectors:

Clerical & Administration
Business Organisation & Business Management

Search for Related Courses from Qualifax - the National Learners Database

Go..


CAO Course suggestions
If you are interested in this occupation, then the following CAO / HETAC courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 65
Accounting Technician
Athlone IT
Accounting Technician (ATI)
GMIT - Galway-Mayo IT
Administration and IT
Letterkenny IT
Business
Griffith College. Cork
Business
American College
Business
NCI
Business
IT Sligo
Business
IT Sligo
Business
Letterkenny IT
Business
Waterford IT
Business
Dorset College
Business
Cavan Institute
Business
Griffith College. Cork
Business
IBAT College. Dublin
Business
Grafton College
Business
NCI
Business
IBAT College. Dublin
Business
GMIT - Galway-Mayo IT
Business
Tralee IT
Business
Dublin Business School
Business
Col. of Humanities & App. Sc.s
Business
IT Blanchardstown
Business
Col. of Humanities & App. Sc.s
Business
Athlone IT
Business
Dorset College
Business
IT Blanchardstown
Business
Athlone IT
Business
Col. of Humanities & App. Sc.s
Business
GMIT - Galway-Mayo IT
Business
IT Blanchardstown
Business (Castlebar)
GMIT - Galway-Mayo IT
Business (Common Entry)
IT Blanchardstown
Business (Thurles)
Limerick IT
Business - Common Entry
IT Blanchardstown
Business - Options: Business, Digital Marketing (Wexford)
IT Carlow
Business Administration
Cork Institute of Technology
Business Administration
IT Tallaght
Business and Information Technology
IT Blanchardstown
Business and Law
Griffith College. Cork
Business in Accounting
Dublin Business School
Business in Accounting
Grafton College
Business in Computer Applications (Mayo)
GMIT - Galway-Mayo IT
Business in Information Technology
Dublin Business School
Business in Office Administration
IT Sligo
Business Information Systems
Cork Institute of Technology
Business Information Systems
NCI
Business Information Systems
GMIT - Galway-Mayo IT
Business Options
IT Carlow
Business Studies
Griffith College. Cork
Business Studies
Dublin Business School
Business Studies
DIT
Business Studies
Cork Institute of Technology
Business Studies
Griffith College. Dublin
Business Studies (Office Information Systems)
Tralee IT
Business Studies (Wexford)
IT Carlow
Hotel Administration
Letterkenny IT
Hotel Front Office Management
Limerick IT
Legal Studies
Griffith College. Dublin
Legal Studies
Dublin Business School
Legal Studies
Dublin Business School
Legal Studies
Griffith College. Limerick
Legal Studies
Griffith College. Cork
Office Administration
Griffith College. Limerick
Office Administration
Griffith College. Cork
Office Management
Athlone IT