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Brenda O Loughlin

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McDonald's

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  Brenda O Loughlin
I guess I would tell anyone considering this job that they need to be able to multi task, have good people and communication skills and be prepared to work hard.
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Travel Agency Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€25k >  
Travel Agency Manager
Salary Range
(thousands per year)*
€25 -  
Related Information:
Data Source(s):
FAS

Last Updated: March, 2011

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Manages a travel business by looking after the staff, products, marketing and day to day activities.


The Work header image

Travel agency managers are responsible for the smooth running of their office. They make sure that the agency makes a profit by selling holiday packages on behalf of tour operators, who pay them a commission for every sale.  
 
Managers use marketing policies to attract custom. For example, they may promote a particular resort or type of holiday to the public. They may do this by advertising in local papers or commercial radio and by putting up visual displays in the agency. They also give presentations on services offered by the agency.  
 
In a large travel agency, there may be different sections dealing with counter services (mainly holidays), foreign exchange (currency and travellers' cheques) and business travel (telephone contact with company executives). The manager must co-ordinate the work of staff in each section. They are also responsible for staff training programmes to  
make sure that everyone has a wide range of experience. Travel agency managers also deal with finance and administration and would deal with any complaints.  
 
Although clerical staff deal with most public enquiries, managers will give advice to new clients, especially if they wish to organise more complex trips such as group holidays.  
 
Managers must reach sales targets set by their superiors, and compile accounts and sales figures for head office.  
 
Work can be pressurised and demanding at certain times of the year. 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Collect payment for transportation and accommodations from customer.

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Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

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Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

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Book transportation and hotel reservations, using computer terminal or telephone.

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Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

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Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

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Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Selling or Influencing Others:  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Geography:  Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

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Sales and Marketing:  Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Transportation:  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Service Orientation:   Actively looking for ways to help people.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Persuasion:   Persuading others to change their minds or behavior.

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Negotiation:   Bringing others together and trying to reconcile differences.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Active Learning:   Understanding the implications of new information for both current and future problem-solving and decision-making.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Personal Qualitiesheader image

You must be able to communicate and relate well to the local community. You will need presentation skills, for when you address large audiences about the services offered by the agency or about a particular holiday offer. Excellent organisational skills are vital for co-ordinating various aspects of the work and for keeping the office in order.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Travel Agent - from:  N.C.S. [UK]
Go..Travel agent - from:  GradIreland


Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Tourism & Hospitality
Business Organisation & Business Management

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