Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Kerrie Horan from Intel to give some advice for people considering this job:

 

Kerrie Horan

Engineer - Process

Intel

Read more...

  Kerrie Horan

A day for a Process Engineer at Intel can range from spending all day in what we call our 'bunny suits' or space suits as most people would recognise them as or a day of juggling meetings with working on long term projects that have a quality improvement for your product or have a cost saving for the factory. The key thing is to be adaptable, be organised and be able to communicate your plans clearly and concisely. You will be your own boss in many instances as an engineer and it is up to you to get the job done and do it well, while at the same time meeting goals and challenges that are set for the factory.

The great thing about a process engineer at Intel is that much or your work can be done remotely, which means you don't have to sit at your desk all day allowing you to get in to the machines and get stuck in. One should also be aware that you will be continuously learning in this sort of environment. Because our technology is so up to date we are always making changes to make this possible. Our products will range from mobile phone chips to top of the range computer chips so we need to be able to make changes to meet the demands of what the market is looking for.

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Travel Agency Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€25k >  
Travel Agency Manager
Salary Range
(thousands per year)*
€25 -  
Related Information:
Data Source(s):
FAS

Last Updated: March, 2011

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Manages a travel business by looking after the staff, products, marketing and day to day activities.


The Work header image

Travel agency managers are responsible for the smooth running of their office. They make sure that the agency makes a profit by selling holiday packages on behalf of tour operators, who pay them a commission for every sale.  
 
Managers use marketing policies to attract custom. For example, they may promote a particular resort or type of holiday to the public. They may do this by advertising in local papers or commercial radio and by putting up visual displays in the agency. They also give presentations on services offered by the agency.  
 
In a large travel agency, there may be different sections dealing with counter services (mainly holidays), foreign exchange (currency and travellers' cheques) and business travel (telephone contact with company executives). The manager must co-ordinate the work of staff in each section. They are also responsible for staff training programmes to  
make sure that everyone has a wide range of experience. Travel agency managers also deal with finance and administration and would deal with any complaints.  
 
Although clerical staff deal with most public enquiries, managers will give advice to new clients, especially if they wish to organise more complex trips such as group holidays.  
 
Managers must reach sales targets set by their superiors, and compile accounts and sales figures for head office.  
 
Work can be pressurised and demanding at certain times of the year. 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

bullet

Collect payment for transportation and accommodations from customer.

bullet

Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

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Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

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Book transportation and hotel reservations, using computer terminal or telephone.

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Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

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Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

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Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

bullet

Service Orientation:   Actively looking for ways to help people.

bullet

Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

bullet

Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

bullet

Persuasion:   Persuading others to change their minds or behavior.

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Negotiation:   Bringing others together and trying to reconcile differences.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Active Learning:   Understanding the implications of new information for both current and future problem-solving and decision-making.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Work Activities header image

The following is a list of the most commonly reported Work Activities in this occupation.

bullet

Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

bullet

Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

bullet

Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

bullet

Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

bullet

Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

bullet

Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

bullet

Selling or Influencing Others:  Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

bullet

Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

bullet

Resolving Conflicts and Negotiating with Others:  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

bullet

Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Personal Qualitiesheader image

You must be able to communicate and relate well to the local community. You will need presentation skills, for when you address large audiences about the services offered by the agency or about a particular holiday offer. Excellent organisational skills are vital for co-ordinating various aspects of the work and for keeping the office in order.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..   Travel Agent - from:  N.C.S. [UK]
Go..   Travel agent - from:  GradIreland


Job Search


Career Guidance

This occupation is popular with people who have the following career interests...

Administrative  Enterprising   

...and for people who like working in the following Career Sectors:

Tourism & Hospitality
Business Organisation & Business Management

Course suggestions from Qualifax - the National Learners Database
Go..


CAO Course suggestions
If you are interested in this occupation, then the following CAO / HETAC courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
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Tourism Management
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DIT
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UCC (NUI)
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NUI Maynooth
Business
Griffith College. Limerick
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Griffith College. Cork
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IT Sligo
Business
Griffith College. Dublin
Business
Galway-Mayo IT
Business
Tralee IT
Business
Col. of Humanities & App. Sc.s
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NCI
Business
Griffith College. Dublin
Business
Letterkenny IT
Business
Dundalk IT
Business
Griffith College. Cork
Business
IBAT College. Dublin
Business
IBAT College. Dublin
Business
American College
Business
Cavan Institute
Business
IT Sligo
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IT Sligo
Business
Col. of Humanities & App. Sc.s
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Athlone IT
Business
Galway-Mayo IT
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Athlone IT
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IT Blanchardstown
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Col. of Humanities & App. Sc.s
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IT Blanchardstown
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Limerick City College
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Galway-Mayo IT
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Limerick IT
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IT Carlow
Business (Wexford)
IT Carlow
Business (with French)
Waterford IT
Business - Accounting
Letterkenny IT
Business - Cancelled
IBAT College. Dublin
Business - Cancelled
IBAT College. Dublin
Business - Cancelled
IBAT College. Dublin
Business - Common Entry
IT Blanchardstown
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IT Carlow
Business - Management
Letterkenny IT
Business - Marketing
Letterkenny IT
Business - Office Management
IT Carlow
Business - Office Management (Wexford) - Cancelled
IT Carlow
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Cork Institute of Technology
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IT Blanchardstown
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Griffith College. Dublin
Business and Law
DIT
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DIT
Business and Management
Limerick City College
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NUI Maynooth
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DIT
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Cavan Institute
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UCC (NUI)
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DIT
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Limerick City College
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Dublin Business School
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Dublin Business School
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Dublin Business School
Business Management - Project Management
Dublin Business School
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DIT
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Griffith College. Limerick
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ICD Business School
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Waterford IT
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Tralee IT
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IT Carlow
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Dublin Business School
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Dun Laoghaire IADT
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UCD (NUI)
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NUI Galway
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Griffith College. Limerick
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DIT
Management
IT Tallaght
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Griffith College. Limerick
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IT Sligo
Office Management
Athlone IT
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University of Limerick
Recreation and Leisure Management
Cork Institute of Technology
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University of Limerick
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IBAT College. Dublin
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IT Carlow
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IT Tallaght
Business and Accounting
NUI Maynooth
Business and Management
Dundalk IT
Business Studies
Independent Colleges
Business Studies - Entrepreneurship & Management
Dun Laoghaire IADT
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DIT
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DIT
Law and Business
NUI Maynooth
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IT Sligo
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St. Patrick's College, Thurles
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NCI
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Limerick City College
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Galway-Mayo IT
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Letterkenny IT
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Letterkenny IT
Business in Tourism with Event Management
IT Sligo
Business Studies In International Hotel Management
Shannon College
Event Management with Public Relations
Galway-Mayo IT
Hospitality Management
DIT
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Cork Institute of Technology
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Waterford IT
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American College
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Carlyle Institute
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Cork Institute of Technology
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Letterkenny IT
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Athlone IT
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Cork Institute of Technology
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Lismullen Hospitality Services Centre


PLC Course Suggestions
If you are interested in this occupation, then the following PLC / FETAC courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 165

Event Management
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Stillorgan College of Further Education
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Central College Limerick
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Travel & Tourism
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Whitehall College of Further Education
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Waterford College of Further Education
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Galway Community College
Business
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Portlaoise College
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Killester College of Further Education
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Cavan Institute
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Greenhills College
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Lanesboro Community College
eBusiness
Our Lady's Secondary School Belmullet
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Killester College of Further Education
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Errigal College
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Greenhills College
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North Connaught College
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Cavan Institute
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Pearse College of Further Education
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Banagher College - Colaiste na Sionna
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St. Conleth's Vocational School
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