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Occupation information - In brief...



Career Interests 

Interest categories related to this occupation:

This occupation is associated with the following interest categories. These categories can be explored by clicking on the titles.

Enterprising
Investigative
Social

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Course Suggestions - CAO

Courses related to this or similar occupations:

If you are interested in this occupation, then these CAO courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Central Applications Office 26 courses found.
Social Media and Web Technologies
Tralee IT
Social Media and Web Technologies
Tralee IT
Social Media Marketing
Athlone IT
Marketing with Digital Media
Dublin Business School
Marketing with Digital Media and Cloud Computing
Dublin Business School
Marketing, Innovation and Technology
DCU
Computer Science and Business
TCD
Management Science and Information Systems Studies
TCD
Business in Information Technology
Dublin Business School
Computing
Letterkenny IT
Software Design (Games Development)
Athlone IT
Computing Systems Management
IT Carlow
Software Design (Cloud Computing)
Athlone IT
Computational Problem solving and Software Development
DCU
Enterprise Computing
DCU
Information Systems Management
Tralee IT
Information Systems Management
Galway-Mayo IT
Web Development
Cork Institute of Technology
Audio Visual Media Technology
Dun Laoghaire IADT
Web Development and Creative Media
IT Sligo
Print and Digital Media Technology Management
DIT
Business Studies
Dublin Business School
Rural Enterprise and Agri-Business (Yr1 at Mountbellew/common with GA777)
Galway-Mayo IT
Bar and Restaurant Management
Galway-Mayo IT
Business Studies - Entrepreneurship & Management
Dun Laoghaire IADT
Computer Forensics & Security
Waterford IT

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In Brief... IT Helpdesk Manager

 Brief Description:

Manages the helpdesk staff in a IT organisation.


2 In Detail...
A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:
Note: you will be leaving the CareersPortal Site
Go.. IT Helpdesk Specialist - from:  iCould [UK] Video
Go.. IT Support Manager - from:  iCould [UK] Video

JobZone

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Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.


Qualifications required?

Level 6 Cert or greater (IT area)

Typical entry routes:

Management positions usually require significant work experience in addition to educational qualifications.

Related courses

Click here to search the National Courses database for courses related to this occupation or occupational area.
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Sectors related to this occupation:

This occupation is typically found in the sectors below. You can explore information relating to sectors by clicking on the titles below.

Computers & Software
Sales, Retail & Purchasing

Future Skills Requirements & Concerns

Current Labour Market Research highlights concerns in some occupations. These comments are presented here where available: [source: Forfas]


 
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