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Course Suggestions - CAO
Courses related to this or similar occupations:
If you are interested in this occupation, then these CAO courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Resolve customer complaints and answer customers' questions regarding policies and procedures.
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Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
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Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
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Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
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Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
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Train and instruct employees in job duties and company policies or arrange for training to be provided.
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Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
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Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
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Recruit, interview, and select employees.
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Interpret and communicate work procedures and company policies to staff.
In Detail...
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Education Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.
