Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Nicole Feighery from Insurance to give some advice for people considering this job:

 

Nicole Feighery

Customer Care Manager

Insurance

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  Nicole Feighery
I would offer 3 pieces of advice:

- Have a open mind and embrace change in order to grow
- Believe in yourself and your team - anything is possible!
- Be a problem solver, any problem big or small has a solution if you commit to finding one.
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Creative?
Creative 
Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be drawn towards the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
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Career Skills
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Personal Skills

Personal skills are those concerned with how people manage and express themselves. They are revealed in those attitudes and behaviours people bring to their work, study and daily activities.

Personal management skills include:

  • positive attitudes and behaviours (e.g. taking initiative and doing your fair share of the work)
  • strong sense of responsibility (e.g. setting goals and priorities; fulfills obligations; can be relied upon)
  • adaptability (e.g. carrying out multiple tasks or projects; being innovative and resourceful; being open and responsive to change)
  • an interest in lifelong learning

People with well developed Personal skills are easier to work with and contribute towards a productive and effecient environment. Consider the following:

With whom would you rather work?

 Someone Who...

 Someone Who...

  • deals honestly with you; says directly what s/he thinks or feels and listens to what you have to say
  • says one thing to your face and another behind your back
  • behaves in a consistent manner; can be relied upon to be courteous and professional
  • is moody and withdrawn one day and cheerful and friendly the next
  • is able to balance her/his personal and work life
  • is a workaholic , unable to care or talk about anything except work
  • is open to your feedback, makes sure s/he understands and works with you to try to resolve the problem
  • gets defensive if you try to give her/him feedback, dismisses what you have to say, and refuses to acknowledge that there is a problem
  • is flexible and willing to adapt or make changes for the good of the team or organization
  • refuses to consider change; sticks rigidly to the established routines, rules and expectations
  • is accountable for her/his actions; admits to having made a mistake
  • blames others for or covers up her/his mistakes
  • recognises your contributions and strengths, both privately and in the group
  • mentions only your weaknesses and problems, both privately and in the group
  • encourages you, listens to, supports and builds on your ideas
  • finds fault with all your suggestions, explaining why they won’t work

Examples of Personal Skills:

Learning skills Seeks and willingly takes opportunities to learn. Shows interest in personal learning and development. Looks for feedback to improve understanding.
Adaptability Adapts easily to new challenges and shows openness to new ways of doing things.
Effective at changing plans or actions to deal with changing situations.
Goal setting Shows the ability to make a decision about what is wanted, and determine when it is to be achieved. Stays committed to the goal, and deals with setbacks realistically.
Initiative Demonstrates ability to take the initiative in a situation. Shows inclination to find opportunities to make decisions or influence events.
Independence Able to perform tasks effectively with minimum help or approval, or without direct supervision.
Motivation Shows the drive to succeed and excel at tasks. Shows confidence in abilities and expects to succeed at all tasks agreed on.
Dependability Is reliable, responsible and dependable in fulfilling duties. Carefully checks work to ensure all details have been considered.
Professionalism Remains calm and self-controlled under stressful situations. Works to deliver the best interests of the organisation at all times, and maintains appropriate dress code.
Your Career Skills distinguish you from others more than you might think!
Where do I start?
You can use the exercise on this downloadable worksheet to discover the most sought after skills needed to get jobs in the modern workplace. By rating yourself on these skills, you can see where your strengths and weaknesses may lie. Then, you can look for opportunities to develop and practice your underdeveloped skills.

Download:
Worksheet - Career Skills Self-Assessment
[pdf - 540Kb, 4 pages]
Download Self-Assement Worksheet