Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Lorraine O'Leary from Lidl to give some advice for people considering this job:

 

Lorraine O'Leary

IT Support

Lidl

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  Lorraine O'Leary

In order to survive in this job you need to be flexible and patient. Technology is unpredictable and sometimes you need to make sacrifices on your personal time to get the job done well.

I think you need to love IT to work in IT as sometimes things need to be checked two or three times before they are implemented. Someone who can think logically would suit IT. You need to be able to take a step back and identify the common denominator before you can get to the root cause of the problem.

I would recommend doing a short course in IT before totally committing to a 4 /5 year degree. I know many people who started in my course in college but dropped out after a year or two as they decided IT was not for them. Many people think the role of IT is to sit in front of a PC all day but this is far from the turth.

There are many different roles within the IT Sector for example software developer, application developer, programmer.... Personally I like support because I can quantify my work for the day by the amount of issues I get resolved.

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