Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked James Sheridan from Failte Ireland to give some advice for people considering this job:

 

James Sheridan

Restaurant Manager

Failte Ireland

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  James Sheridan

The best thing about this industry is you can get a job in the local hotel or restaurant, part time, and see if you like it.

Sit down with the manager and have a list of questions prepared. Don't make too many plans, just go with the flow, be nice/positive to everybody and things will go alright

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Course Information

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Cork College of Commerce

Cork College of Commerce

Reception & Customer Service


Course Code:  5M1997
Award Code(s):  5M1997
Award:  National Framework of Qualifications level

 
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Description...
This QQI Level 5 certificate course provides students with a thorough training in front office reception skills and customer care. It is suitable for those who are interested in dealing with the public and in improving customer relations as well as general administrative duties.

 

What you will Study...
These are the main subject modules available in this course. Note: Colleges may add/remove modules to keep the course updated and to meet demands.

Reception and Frontline Skills 5N1407
Information and Administration 5N1389
Text production 5N1422
Contact Centre Skills 5N1361
Customer Service 5N0972
Spreadsheet Methods 5N1977
Work Experience 5N1356
Word Processing 5N1358
Spanish Level 4 4N1178 (optional)

 

Important: Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.

 

Further Research...

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Course Details - from College Website
Colleges often have information about the course on their own website, along with other useful information relating to the college. (Note: Not always available).
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Course Details - from Qualifax
Qualifax is the National Learners Database. (Note: Link not always available).
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More Course Suggestions...
The following courses are related to the course above and are from colleges in the same region. These might be worth exploring further. You can sort the list by Title or College by clicking on the column headings.
Course Title College
Essential IT for the Office Cork College of Commerce 
Tourism & eTravel St. John's Central College 
Legal Administration Cork College of Commerce 
Information Processing Carrignafoy Community College 
Medical - Dental Reception Cork College of Commerce 
Business Studies St. Colman's Community College 
Computers & Business Studies for Adults Mallow College of Further Education 
Business Studies Cork College of Commerce 
Travel & Tourism Cork College of Commerce 
International Airline Studies Cork College of Commerce 
Office Administration Colaiste Pobail Bheanntrai 
Business Through Computers - FIT Cork College of Commerce 
Administration - PA - Advanced Cork College of Commerce 
Business Studies McEgan College 
Information Processing - ECDL McEgan College 
English Language & I.T. Skills Cork College of Commerce 
Business Studies - Access to Colaiste Stiofain Naofa CFE 
Business Administration Maria Immaculata Community College 
Business. Secretarial & Administration Studies St. Fanahan's College 
Office Administration Kinsale College of Further Education 
Tourism & eTravel Advanced St. John's Central College 
Business Studies - Advanced Cork College of Commerce 
Tourism & Hospitality Cork College of Commerce 
Computers and on-line Customer Service - FIT CityNorth College of Further Education 
Business Studies Mallow College of Further Education 
Secretarial Studies - Medical & Legal McEgan College 
Legal Secretary Mallow College of Further Education 
Medical Secretary Mallow College of Further Education 
Office Administration - Business Studies & Computers Rossa College 
Advanced ICT - Administration McEgan College 
Business Administration Mallow College of Further Education 
Hospitality Studies Cork College of Commerce 
Legal Administration Cork College of Commerce 
ICT Technical Writing St. John's Central College 
Hospitality, Heritage & Tourism East Cork Further Education & Youthreach Centre 
Tourism with Business Carrignafoy Community College 
Logistics and Distribution Cork College of Commerce 
Back to Work Colaiste Stiofain Naofa CFE 

Sample Careers...
If you are interested in this course, then some of these occupations may be of interest. These suggestions are related by Career Sector and Career Interests, and may be worth exploring.
Accounts Team Leader   Data Protection Officer  
Health & Safety Officer   Civil Service - Administrative Officer  
Civil Service - Executive Officer   Project Manager - Software Design  
Database Administrator   Personal Assistant  
Secretary   Front Office Junior Manager  
Bi-lingual / Multi-lingual Secretary   Archivist  
Payroll Manager   Wedding Planner  
Letting Agent / Landlord   Bank Official  
Medical Secretary   Travel Agency Manager  
Receptionist - Hotel   Hotel Sales & Marketing Manager  
Spa Manager   Conference & Banqueting/ Event Co-ordinator  
Sommelier   Baker/Confectioner  
Tour Guide   Travel Courier/Resort Representative  
Hotel Rooms Division Manager   Law Clerk  
Legal Executive   Pensions Adviser  
Customs Officers    

Related Career Sectors...
This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Clerical & Administration
Tourism & Hospitality
Note: Use the 'Back' button on your browser to return to this page from these links.

Progression Routes

(Higher Education Links Scheme)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on the Award Code below:

Old Code

New Code

BBSSX 

5M1997