Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Frank Morrison from Health Service Executive to give some advice for people considering this job:

 

Frank Morrison

Recruitment Manager

Health Service Executive

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  Frank Morrison
Be prepared for hard work.
Be a team player.
Have a good sense of humour.
Learn from your mistakes.
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Enterprising 
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and like commerce, trade and making deals. Some are drawn to sales and marketing occupations. Many will eventually end up owning their own business, or managing a section in larger organisations. They tend to be very goal-oriented, and work best when focused on a target. Some have an entrepreneurial inclination.
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Course Information

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CityNorth College of Further Education

CityNorth College of Further Education

Computers and on-line Customer Service - FIT


Course Code(s):  5M2071
QQI Award Code:  5M2071 Contact Centre Operations
Award:  National Framework of Qualifications level

 
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Description...
This QQI award Level 5 Certificate course will qualify graduates to work in the rapidly expanding areas of eBusiness and on-line customer service. Students will acquire the knowledge, skill and competence to work in office administration and in a range of customer contact centre settings. Students will learn essential business administration skills, attain competence in a range of Microsoft Office 2010 applications, and develop their communication and customer service skills.

 

What you will Study...
These are the main subject modules available in this course. Note: Colleges may add/remove modules to keep the course updated and to meet demands.

Contact Centre Skills
Word Processing
Spreadsheet Methods
Internet
Communications
Work Experience
Customer Service
Database Methods
Business Administration Skills

 

Important: Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.

 

Further Research...

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Course Details - from College Website
Colleges often have information about the course on their own website, along with other useful information relating to the college. (Note: Not always available).
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Course Details - from Qualifax
Qualifax is the National Learners Database. (Note: Link not always available).
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More Course Suggestions...
The following courses are related to the course above and are from colleges in the same region. These might be worth exploring further. You can sort the list by Title or College by clicking on the column headings.
Course Title College
Software Development Colaiste Stiofain Naofa CFE 
Essential IT for the Office Cork College of Commerce 
Computing & eBusiness St. John's Central College 
Legal Administration Cork College of Commerce 
Information Processing Carrignafoy Community College 
ECDL - European Computer Driving Licence St. Fanahan's College 
Medical - Dental Reception Cork College of Commerce 
Business Studies St. Colman's Community College 
Computers & Business Studies for Adults - FIT Mallow College of Further Education 
Business Studies Cork College of Commerce 
Software Engineering St. John's Central College 
Office Administration Colaiste Pobail Bheanntrai 
Business Through Computers - FIT Cork College of Commerce 
Administration - PA - Advanced Cork College of Commerce 
Business Studies Kinsale Community School 
Business Studies McEgan College 
Information Processing - ECDL McEgan College 
English Language & I.T. Skills Cork College of Commerce 
Reception & Customer Service Cork College of Commerce 
Business Studies - Access to Colaiste Stiofain Naofa CFE 
Business Administration Maria Immaculata Community College 
Business, Secretarial & Administration Studies St. Fanahan's College 
Office Administration Kinsale College of Further Education 
Computing & eBusiness - Advanced St. John's Central College 
Business Studies - Advanced Cork College of Commerce 
Cloud Computing - Advanced St. John's Central College 
Software Development Cork College of Commerce 
Medical & Legal - Secretarial Studies McEgan College 
Medical Secretary Mallow College of Further Education 
eBusiness Rossa College 
Advanced ICT - Administration McEgan College 
Business Administration Mallow College of Further Education 
Cloud Computing St. John's Central College 
Legal Administration Cork College of Commerce 
ICT Technical Writing St. John's Central College 
Logistics and Distribution Cork College of Commerce 
Software Development Cork College of Commerce 
Computer Systems & Networks Mallow College of Further Education 
Software Development Mallow College of Further Education 
Networks and Software Development - Advanced Mallow College of Further Education 
Back to Work Colaiste Stiofain Naofa CFE 
Business, Secretarial & Administration Studies - Advanced St. Fanahan's College 

Sample Careers...
If you are interested in this course, then some of these occupations may be of interest. These suggestions are related by Career Sector and Career Interests, and may be worth exploring.
Accounts Team Leader   Data Protection Officer  
Health & Safety Officer   Civil Service - Executive Officer  
Civil Service - Administrative Officer   Network Engineer  
Web Designer / Developer   Network Administrator  
Software Production Co-ordinator   Information Architect - IT  
Project Manager - Software Design   Web Editor  
Database Administrator   Information Systems Manager  
Multimedia Project Manager   Big Data Specialist  
Technical Architect - Data   Test Lead - Software  
Data Analyst   Games Tester  
Computer Programmer   Games Programmer  
Search Engine Optimisation (SEO) Specialist   Forensic Computer Analyst  
Computer Systems Analyst   Data Change Agent  
Front Office Junior Manager   Secretary  
Bi-lingual / Multi-lingual Secretary   Payroll Manager  
Archivist   Personal Assistant  
Wedding Planner   Letting Agent / Landlord  
Bank Official   Medical Secretary  
Legal Executive   Law Clerk  
Pensions Adviser   Customs Officers  

Related Career Sectors...
This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Clerical & Administration
Computers & ICT
Note: Use the 'Back' button on your browser to return to this page from these links.

Progression Routes

(Higher Education Links Scheme)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on the Award Code below:

Old Code

New Code

BCCOX 

5M2071