Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Fergus O'Connell from BioPharmachem Ireland to give some advice for people considering this job:


Fergus O'Connell

Quality Officer

BioPharmachem Ireland

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  Fergus O'Connell
A broad science background is very important. An ability to recognise small inconsistencies is equally important. For example do you recognise small discrepancies between different camera shots of the same scene in films and TV series?

An ability to question everything and think laterally is important. Also the ability to say 'no' (not everyone is comfortable doing this). Working in quality is not about being popular and definitely not about being a tyrant but one needs to be approachable, consistent and have good interpersonal skills.

Not all of your decisions are going to be popular but they need to be based on a sound rationale and you need to be able to support them. One also needs to be acutely aware of the fact that your opinion won't always be right.

One must always be open to being convinced of an alternative argument.

Not surprisingly, some aspect of the natural sciences will run through the Naturalists interests - from ecological awareness to nutrition and health. People with an interest in horticulture, land usage and farming (including fish) are Naturalists.

Some Naturalists focus on animals rather than plants, and may enjoy working with, training, caring for, or simply herding them. Other Naturalists will prefer working with the end result of nature's produce - the food produced from plants and animals. Naturalists like solving problems with solutions that show some sensitivity to the environmental impact of what they do. They like to see practical results, and prefer action to talking and discussing.
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Course Information

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Limerick College of Further Education

Limerick College of Further Education


Customer Services Operations

Code:  5M2071 CSOX
Award:  National Framework of Qualifications level

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Further Information...

This course is being offered to those who would like to work in a call/ contact centre. Special qualities such as patience, politeness and good interpersonal skills would be required. The programme will provide the skills and knowledge to carry out the duties of a contract centre operator. Increasingly, organisations of all sizes run call centres in order to resolve caller queries, so employment opportunities should be available. French Is also offered, so this provides an option to work In France or another French-speaking country.

Typical Modules
• Contact Centre Skills
• Customer Service
• Communications
• Teamworking
• Work Experience
• eBusiness Studies
• French
• Database Methods
• Word Processing

Course Details - from College Website
Colleges often have information about the course on their own website, along with other useful information relating to the college. (Note: Not always available).
Course Details - from Qualifax
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Sample Careers...

Related Career Sectors...
This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Clerical & Administration
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Progression Routes

(Higher Education Links Scheme)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on the Award Code below:

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