Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Rose Griffin from ESB to give some advice for people considering this job:

 

Rose Griffin

Network Technician

ESB

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  Rose Griffin
Well in school you should try do a practical subject and get used to working with your hands. Physics is another subject that would be of benefit. It would help in the theory exams that you complete after each of the off the job training modules.
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Course Information

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Limerick College of Further Education

Limerick College of Further Education


 

Customer Services Operations


Course Code:  5M2071 CSOX
Award Code(s):  5M2071
Award:  National Framework of Qualifications level

 
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Further Information...

This course is being offered to those who would like to work in a call/ contact centre. Special qualities such as patience, politeness and good interpersonal skills would be required. The programme will provide the skills and knowledge to carry out the duties of a contract centre operator. Increasingly, organisations of all sizes run call centres in order to resolve caller queries, so employment opportunities should be available. French Is also offered, so this provides an option to work In France or another French-speaking country.


Typical Modules
• Contact Centre Skills
• Customer Service
• Communications
• Teamworking
• Work Experience
• eBusiness Studies
• French
• Database Methods
• Word Processing


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Course Details - from College Website
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Course Details - from Qualifax
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Sample Careers...

Related Career Sectors...
This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Clerical & Administration
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7 February
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Progression Routes

(Higher Education Links Scheme)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on the Award Code below:

Old Code

New Code

BCCOX 

5M2071