Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Liz O'Toole from Bord Iascaigh Mhara to give some advice for people considering this job:

 

Liz O'Toole

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Bord Iascaigh Mhara

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  Liz O'Toole
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Social?
Social 
The Social person's interests focus on some aspect of those people in their environment. In all cases the social person enjoys the personal contact of other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people, and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
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Course Information

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Cork College of Commerce

Contact Centre Operations


Course Code(s):  5M2071
QQI Award Code:  5M2071 Contact Centre Operations
Award:  National Framework of Qualifications level

 
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Course Details - from College Website
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More Course Suggestions...
The following courses are related to the course above and are from colleges in the same region. These might be worth exploring further. You can sort the list by Title or College by clicking on the column headings.
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Sample Careers...
If you are interested in this course, then some of these occupations may be of interest. These suggestions are related by Career Sector and Career Interests, and may be worth exploring.
Brand Manager - Marketing   Social Media Specialist  
Builders' Merchant   Business Consultant  
Data Steward / Data Manager   Chartered Secretary  
Data Protection Officer   Business Analyst  
Accounts Team Leader   Health & Safety Officer  
Manager - General   Management Associate  
Recruitment Consultant   Financial Adviser  
Company Secretary   Charity Officer  
Arts agent/promoter   Project Manager  
Business Adviser   Managing Director  
Industrial Relations Officer   Financial Trader  
Hotel - General Manager   Operations Research Analyst  
Human Resources Business Partner / HRBP   HR Director - Human Resources  
Occupational Hygienist   Hospitality Management  
Human Resources / Personnel Manager   Equality Officer  
Staff Relations Official   Personnel Officer  
Personnel Manager    Human Resources Assistant - EU  
Information Architect - IT   Information Systems Manager  
Big Data Specialist   Data Analyst  
Computer Systems Analyst   Search Engine Optimisation (SEO) Specialist  
Data Change Agent   Front Office Junior Manager  
Bi-lingual / Multi-lingual Secretary   Personal Assistant  
Archivist   Secretary  
Payroll Manager   Letting Agent / Landlord  
Wedding Planner   School Principal  
Staff Trainer   Music Manager  
Bank / Financial Manager    Recruitment Team Leader  
Travel Agency Manager   Call Centre Manager  
Procurement Officer / Buyer   Department Manager  
Area Sales Manager   Retail Manager  
Distribution Manager   Management Accountant  
Accountant   Accounts Assistant  
Taxation Consultant    

Related Career Sectors...
This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Business Organisation & Business Management
Clerical & Administration
Sales, Retail & Purchasing
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Progression Routes

(Higher Education Links Scheme)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on the Award Code below:

Old Code

New Code

BCCOX 

5M2071