Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:


Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.


If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.


Believe in yourself and go for it!


Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
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What do todays workers say about the subjects they chose when they did their Leaving Cert (or equivalent exam)?

Select workers from the list of Career Interviews to read what each person answered to the question "What subjects did you take in school and how have these influenced your career path?"

Orla Gallagher, Failte Ireland

At school I studied psychology and communications studies which I feel has stood by me and helped me with interacting with guests and staff.

I have also completed private courses in complementary health which I have enjoyed and have helped me greatly when I now have to devise unique treatments and explain the active ingredients in products to customers. I believe I choose well for my current career but believe that working part time to fund my study also helped me build my confidence for the world of work beyond college.