Bank of Ireland is currently recruiting Customer Service Representatives for its New Ireland Assurance operation:
A subsidiary of the Bank of Ireland Group, New Ireland Assurance was the first wholly Irish owned life assurance company to transact business in Ireland. With a market share of 24% we are one of Ireland`s leading life assurance providers and look after over half a million policyholders. We can also boast a number of accolades including `Overall Winner` of the Professional Insurance Brokers Association Award for the last three year, PIBA `Service Excellence` winner in 2013 & 2014 and Contact Centre Management Association `Best Small Contact Centre` and `Best Quality Programme` in 2013. As you can see the service we provide to our customers is key to our success.
The Customer Service Team looks after telephone and e-mail queries from internal and external customers (including Policyholders, Brokers, Broker Consultants, BOI Branches, Insurance & Investments Managers and Financial Advisors) in relation to Life, Investment and Pension products.
Reporting to a Team Leader you will be responsible for delivering an exceptional level of service over the phone in a fast paced environment. As part of the role you will also work with your team to deliver on service level agreements and promises to our customers. Additionally you will have the opportunity to participate in individual and team development activities and training.
This challenging position will enable you to develop an in-depth knowledge of the products serviced by New Ireland Assurance/Bank of Ireland Life and to develop your career within the Life & Pensions industry.
What you can expect in return
What an exciting time to join us! We are going through a period of significant change which will provide a fantastic opportunity to develop your career with us. Every organisation will tell you that their people are their most prized asset - we`ll tell you that too. The difference is however, we prove it - through commitment to nurturing, encouraging, challenging and training our people. On top of a great career path, we can offer you a range of benefits such as discounted VHI, FREE banking, preferential rates on loans and financial products, holiday and insurance funds, generous annual leave and staff offers. We also have many sports & social clubs, award winning LearningZone training and development opportunities to get involved in volunteering and collecting for charities through our Give Together initiative.
What you need to have
Success in this role will require a third level qualification or experience working in the financial services industry. You have a strong customer focus with good attention to detail and problem solving skills. An appreciation of customer requirements and an ability to work on your own initiative is key. You are known to have excellent communication, administration and organisational skills. An interest in financial markets combined with a willingness to complete industry exams (QFA) will ensure you can become qualified to do the job.
Click here to submit your Online Application.
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The CareersPortal Team