Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Lynsey Gargan from STEPS to give some advice for people considering this job:


Lynsey Gargan

Manufacturing Engineer


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  Lynsey Gargan
With regard to education I say don't worry if you think you have the wrong subjects in school. I certainly didn't have the subjects you would typically expect.

There are a number of courses that cater to different backgrounds. The most important thing is to do your research. Go to open days, talk to the colleges and generally just find out what exactly you would be getting in to.

Don't just take for granted you know what a certain course or career is all about. Think about what you like to do, and not just necessarily in school, if you find yourself being curious about how things work or how thing are made, it's a good indication that you could like something like engineering.

One of the best things about engineering is that it really can be your passport to the world. There are great travel opportunities within the industry and chances to be involved in the next big thing.

Practically every man-made product around you came from a manufacturing plant, it's a huge industry with a lot of different avenues to take. Innovation is a really big part of what engineers do. The desire to be creative and improve production and processes is an important attribute for a manufacturing engineer.

Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be drawn towards the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
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BOI is Recruiting Customer Service Reps

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BOI is Recruiting Customer Service Reps

Tuesday, April 28, 2015 

BOI is Recruiting Customer Service Reps

Bank of Ireland is currently recruiting Customer Service Representatives for its New Ireland Assurance operation:

A subsidiary of the Bank of Ireland Group, New Ireland Assurance was the first wholly Irish owned life assurance company to transact business in Ireland. With a market share of 24% we are one of Ireland`s leading life assurance providers and look after over half a million policyholders. We can also boast a number of accolades including `Overall Winner` of the Professional Insurance Brokers Association Award for the last three year, PIBA `Service Excellence` winner in 2013 & 2014 and Contact Centre Management Association `Best Small Contact Centre` and `Best Quality Programme` in 2013. As you can see the service we provide to our customers is key to our success.

The Opportunity

The Customer Service Team looks after telephone and e-mail queries from internal and external customers (including Policyholders, Brokers, Broker Consultants, BOI Branches, Insurance & Investments Managers and Financial Advisors) in relation to Life, Investment and Pension products.

Reporting to a Team Leader you will be responsible for delivering an exceptional level of service over the phone in a fast paced environment. As part of the role you will also work with your team to deliver on service level agreements and promises to our customers. Additionally you will have the opportunity to participate in individual and team development activities and training.

This challenging position will enable you to develop an in-depth knowledge of the products serviced by New Ireland Assurance/Bank of Ireland Life and to develop your career within the Life & Pensions industry.

What you can expect in return

What an exciting time to join us! We are going through a period of significant change which will provide a fantastic opportunity to develop your career with us. Every organisation will tell you that their people are their most prized asset - we`ll tell you that too. The difference is however, we prove it - through commitment to nurturing, encouraging, challenging and training our people. On top of a great career path, we can offer you a range of benefits such as discounted VHI, FREE banking, preferential rates on loans and financial products, holiday and insurance funds, generous annual leave and staff offers. We also have many sports & social clubs, award winning LearningZone training and development opportunities to get involved in volunteering and collecting for charities through our Give Together initiative.

What you need to have

Success in this role will require a third level qualification or experience working in the financial services industry. You have a strong customer focus with good attention to detail and problem solving skills. An appreciation of customer requirements and an ability to work on your own initiative is key. You are known to have excellent communication, administration and organisational skills. An interest in financial markets combined with a willingness to complete industry exams (QFA) will ensure you can become qualified to do the job.

Click here to submit your Online Application.

Is a career in Ireland's Banking, Insurance and Financial Services Sector for you? Explore career videos, interviews, sector expert information and much more here.

The CareersPortal Team