Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:


Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.


If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.


Believe in yourself and go for it!


Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
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QQI Points Calculator
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Points Calculator for QQI Level 5 & 6 awards (from 2017 onwards)

Enter the credit scores and results of your modules to automatically calculate your points score!

Note: Max Score = 390

Credits vs Points

In most Further and Higher Education courses, every module you take has a credit value. Short modules have fewer credits than longer modules. Completing a module means you have achieved all the credits for that module. Typically, QQI modules are 15 credits each – so completing 8 modules = 120 credits. 120 Credits are needed to achieve a QQI Major Award.

However, sometimes a module will have as much as 30 credits, so completing one large module (30 Credits) plus 6 more normal modules (6 × 15 = 90) would achieve the 120 credits needed. Some courses also offer additional modules, in which case you use the scores from your best ones to calculate your points, but this makes figuring out your points trickier.

The Calculator above will calculate your CAO points for all combinations once you put in the information required.

Progression Routes

Finding CAO Courses with Progression Routes.

Your QQI Award can be used as an alternative to the Leaving Cert to access Higher Education (CAO) courses. Hundreds of courses are available to holders of any QQI Level 5 or 6 award, while others will require specific awards.

Search CAO courses using QQI award code

Note: Places for applicants on CAO courses using a QQI award are limited, and your points may be used as a criteria for acceptance.

Scoring Scheme

The scoring system for QQI awards is available on the QQI website