Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:


Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.


If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.


Believe in yourself and go for it!


Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and like commerce, trade and making deals. Some are drawn to sales and marketing occupations. Many will eventually end up owning their own business, or managing a section in larger organisations. They tend to be very goal-oriented, and work best when focused on a target. Some have an entrepreneurial inclination.
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Choosing a Career Direction

No matter what decision you are making, the best decisions are made when you are well informed of the options available and secondly, when the decision feels right. This is also true for career decisions.

It’s easy enough to become informed about the options available by doing a little exploring, but it is often more difficult to act on what feels right. This is because most people are not confident about acting on their feelings.

Think about any two people making a choice about their career. Both may be in similar situations and their career research may reveal that both have equal opportunities available to them. Reason would suggest that both should make the same decision. But, they are different people - they feel differently about the world. The decisions they make must take their personal characteristics into consideration if they are to get to a place where the decision feels right.

Knowing how you feel and what you care about matters a lot when it comes to career decisions. This is why the first step in choosing a career direction is having a good understanding of who you are.

Visit our section on Choosing a Career for lots of useful information on Knowing Yourself, Doing the Research and Exploring Your Options.

What are your Career Interests?

The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with clever technology. They will often follow the latest developments in their chosen field, and prefer mentally stimulating environments.

  Go... Explore Career Interests here...