Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:


Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.


If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.


Believe in yourself and go for it!


Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
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Irish Tax Institute 1
Tax Manager

Sinead Lew, Tax Manager

Sinead Lew works as a Tax Manager in the Domestic & International Outbound Market group in PwC. She completed a Degree in Accounting and HR at the National College of Ireland (NCI). She then went on to study a Masters in Accounting at Smurfit Business School. Sinead is also an AITI Chartered Tax Adviser (CTA).

We Asked...
What subjects did you take in school and how have these influenced your career path?
What is your education to date?
What aspects of your education have proven most important for your job?
Have you undertaken, or do you plan to undertake any further training as part of your job?

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