Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:

 

Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.

 

If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.

 

Believe in yourself and go for it!

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Realist?
Realist 
Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
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Irish Tax Institute 1
Assistant Tax Manager


Danielle Grant, Assistant Tax Manager

Danielle Grant works as an Assistant Tax Manager in the Capital Taxes team with Grant Thornton. She studied Civil Law at UCD and is currently undertaking the Degree of Barrister-at-Law in Kings Inns. Danielle also obtained the AITI Chartered Tax Adviser (CTA) Qualification with the Irish Tax Institute.



We Asked...
Have you undertaken, or do you plan to undertake any further training as part of your job?
What aspects of your education have proven most important for your job?
What is your education to date?

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